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Student Advisor
Location
Illinois
Posted
22 days ago
Salary
$48.4K - $60.5K / year
Seniority
Entry Level
Job Description
Student Advisor
Keypath Education
• Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies. • Responds to student inquiries via phone, email, and text message. • Collaborates with Enrollment Advisor to successfully onboard new students as required by program. • Documents all student communication and maintains relevant data points in CRM and other systems. • Documents relevant communication with cross-functional team members and performs any required action items. • Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals. • Confirms final student and enrollment numbers at close of term for Enrollment Verification. • Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators. • Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe. • Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.
Job Requirements
- Bachelor's degree is required
- At least 1-2 years of related experience (i.e., Student Advising, Call Center, In/Out Bound, Customer Service) required.
- Experience working in higher education or similar environment highly preferred.
- Understands the needs and challenges faced by adult learners.
- A passion for excellence and adaptability.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and deal with ambiguity.
- Aptitude to research, critically think about, and analyze student records and policy for resolution.
- A strong attention to detail including skills in record keeping and records management.
- Strong interpersonal, problem solving, and customer service skills.
- Outstanding listening and comprehension skills.
- A genuine interest and commitment to help students achieve their goals.
- Ability to work independently in the absence of supervision.
Benefits
- Embrace the flexibility of remote, hybrid, and flexible work options.
- Access a competitive array of medical, vision, and dental insurance plans.
- Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs.
- Invest in your future with our tuition reimbursement and professional development programs.
- Secure your retirement with our 401(k) retirement contributions and company matching.
- Enjoy our paid leave policies designed to ensure you have the time to rest and recharge.
- Company-supported life and AD&D insurance, along with short-term and long-term disability coverage.
- Inclusive parental leave programs designed to support you and your family.
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