• Create world class customer facing documentation which would delight and excite customers • Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective • Convert tacit knowledge to implicit knowledge

• Manage the full monthly partner billing cycle — collect partner-specific data, generate reports using existing tools, and coordinate internal review and approvals through to close • Handle communications with partners, including reviewing and sending billing emails and responding to partner inquiries • Analyze and investigate data discrepancies, resolve issues within your scope, and escalate pipeline problems with clear documentation • Create, issue, and follow up on partner invoices in NetSuite, match purchase orders to invoices, and confirm receipt and application of discounts • Complete vendor and customer setup during onboarding of new partners, including collecting required documents, tax forms, and banking details • Support month-end close with account reconciliations and preparation of journal entries • Maintain process documentation and assist with external audit requests as needed • Own ad hoc accounting and finance operations projects as needed.

• Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams • Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads • Lead, align, and develop supervisors to ensure department-wide consistency and accountability • Coach, mentor, and track team performance against departmental and company goals • Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns • Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth • Act as lead in interview and onboarding processes for all new team members, including GoTeam members • Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable • Hold supervisors accountable to their team 1:1s and serve as backup when needed • Own weekly department meetings and bi-weekly staff check-ins • Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance • Eliminate roadblocks across teams and escalate systemic issues proactively • Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams • Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria • Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly • Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes • Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised • Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision • Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval • Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off • Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials • Ensure DBQ-related process updates are implemented and communicated effectively across departments • Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding • Manage and report on team compliance within REE Medical's policies and procedures • Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams • Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility

• Serve as the central point of contact for inbound RFx requests (RFPs, RFIs, RFQs, security questionnaires), logging, tracking, and triaging submissions in the intake system. • Apply qualification criteria to assess fit, resource requirements, and deadlines, and route opportunities to the right owners with clear context. • Coordinate contributions from sales, subject-matter experts, legal, finance, and leadership to keep proposal timelines on track. • Draft, edit, and assemble proposal content, ensuring a consistent voice, factual accuracy, and compliance with submission requirements. • Manage reviews, approvals, and version control through to final submission. • Support a team of RFx contractors on quality assurance, serving as a first point of contact for questions, blockers, and at-risk deadlines. • Contribute to the content repository following internal content management processes.