Transform education. Transform the world.
Enrollment Advisor
Location
United States
Posted
13 days ago
Salary
$65K - $75K / year
Seniority
Mid Level
Job Description
Enrollment Advisor
Keypath Education
Role Description The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines. - Communication with prospective students through phone calls, emails, or text messages regarding the University and program. - Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system. - Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start. - Use the database to track student progress and any communication with students. - Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager. - Provide feedback when needed on lead quality, quantity, and applicable trends. Qualifications - Bachelor’s degree required. - Demonstrated critical thinking, decision-making, and problem-solving skills. - 2-3 years of sales experience (in an outbound call center preferred). - General knowledge of higher education and/or College admissions and recruitment experience preferred. - Technically proficient. - Excellent written and verbal communication skills. - Goal-oriented and demonstrated ability to meet sales targets. - Supervisory management skills and the ability to oversee delegated tasks. - Proven ability to effectively provide training and explain processes and procedures. - Knowledge of planning processes and issues. Requirements - Proficient with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. - Experience with CRM system(s) preferred. - Self-motivated. - Proactive. - Able to multitask. - Excellent written and oral communication skills. - Strong attention to detail. - Customer service skills. - Team player. - An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, is preferred. Benefits - Competitive and fair total rewards package. - Salary range for this position is between $65,000-$75,000. - Flexibility of remote, hybrid, and flexible work options. - Access to a competitive array of medical, vision, and dental insurance plans. - Employee Assistance Program (EAP) and various mental health and well-being support programs. - Quarterly $75 Remote Work Stipend to help cover internet and remote work-related technology expenses. - Tuition reimbursement and professional development programs. - 401(k) retirement contributions and company matching. - Paid leave policies designed to ensure you have the time to rest and recharge. - Company-supported life and AD&D insurance, along with short-term and long-term disability coverage. - Inclusive parental leave programs designed to support you and your family.
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