Jacobian

Title: Office Administrative Assistant (part-time) Location: Pittsburgh PA US Operations Job Type: Part time Job Description: Jacobian is redefining diagnostic imaging. Formed by the merger of Smart Reporting - a pioneer in standardized, AI-driven clinical reporting - and Fluency for Imaging, the best-in-class radiology speech recognition platform, Jacobian delivers faster, more consistent reporting at scale in a single deeply integrated solution. We serve radiologists across the US, Canada, Europe, and Australia, processing more than 80 million exams per year and growing. Jacobian is looking for a part-time Office Administrator to keep our new Pittsburgh office running smoothly. In this role, you'll be the first point of contact for visitors and callers, keep day-to-day office operations organized, and give our team the administrative support they need to stay focused on our mission of helping radiologists deliver faster, more consistent diagnostic results. This is a great fit for someone who is organized, dependable, and comfortable juggling a variety of tasks independently in a fast-paced, growing company. Requirements - Answer phones and respond to emails in a professional and timely manner - Maintain incoming and outgoing mail and route it to the appropriate parties - Organize and maintain office files and records - Schedule appointments and manage office calendars - Order and maintain office supplies - Support leadership with administrative tasks as needed - Help maintain an organized and professional office environment - Background check and E-Verify required for employment Benefits - Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide - Work from our Pittsburgh, PA office at Bakery Square on a flexible hybrid schedule (3-5 days per week in-office for a few hours each morning) 10 - 15 hours per week

• Analyze workflows: Spend time with radiologists to understand their reporting habits and workflows, template usage and pain points. Identify opportunities to improve efficiency, quality and the user experience. • Configure individually: Customize reporting templates and software settings to reduce friction and deliver measurable value tailored to each department’s needs. • Design the adoption path: Develop and implement customer-specific adoption strategies that meet users where they are, rather than following a one-size-fits-all training plan. • Deliver training and enablement: Lead onboarding sessions, workshops and enablement activities for radiologists and key users. Build trusted relationships and help users gain confidence with the technology and associated workflows. • Close the feedback loop: Translate on-site observations into concrete product insights that help us continuously improve our solutions. • Work data-driven: Know what matters — which templates are used most, which radiologists generate the highest volume. Use this knowledge to engage the right people first and turn power users into advocates who bring the rest of the team along. • Drive efficiency through AI: Employ AI tools in your daily work to optimize processes and streamline internal operations. Identify automation opportunities, establish best practices and contribute to continuous improvement of the team’s way of working. • Support innovation: Collaborate with customers and internal stakeholders to evaluate new features, run beta programs and validate innovative solutions. With real-world feedback, help shape future products and services.

• Design, own, and continuously improve the new hire onboarding program for AEs, BDRs, and Sales Engineers - including structured tracks, milestones, assessments, and ramp benchmarks • Certify new reps on product knowledge, messaging, and sales methodology in partnership with Sales leadership • Coordinate with HR, Product, and Marketing to keep onboarding content current; track time-to-productivity and iterate based on results • Facilitate live training sessions, role-plays, and skills workshops for new hires and tenured reps • Serve as the primary point of contact between Sales and Marketing - translating rep needs into content and tool requests • Partner with Product Marketing to develop and maintain playbooks, battlecards, one-pagers, objection-handling guides, and demo scripts • Ensure all sales content is organized, current, and accessible in the enablement platform (e.g., Highspot, Seismic, or similar) • Coordinate sales input on product launches, campaign alignment, and messaging updates; support rollout and adoption of new sales tools • Own the RFP content repository - keeping standard responses, company information, security questionnaires, and supporting materials up to date • Manage end-to-end RFP response: intake, triage, assignment, drafting, review, and submission • Coordinate with Product, Engineering, Legal, Security, and Finance for accurate, timely responses; enforce quality standards and approval workflows • Track RFP win/loss data to improve future responses; evaluate and implement RFP automation tools (e.g., Responsive, RFPIO, Loopio)

Title: Accounts Receivable Specialist - B2B SaaS Location: Pittsburgh PA US HybridOperations, FinanceFull time Job Description: About Jacobian Jacobian empowers physicians to deliver diagnostic excellence for every patient. We bring together Smart Reporting and Fluency for Imaging — the Best in KLAS radiology reporting solution (ranked #1 in Speech Recognition: Front-End Imaging five consecutive years, 2022–2026, and originally from M*Modal) — into a single AI-powered diagnostic reporting platform. Our guiding philosophy, "Intelligence Amplified," is about enhancing, not replacing, clinical expertise. We're a fast-growing, global team spanning roughly 10 countries, ranked #2 in the US and #1 in ANZ (Australia/New Zealand), and we partner with major imaging providers including Siemens, Canon, and GE. At Jacobian, our people are the heart of our journey: we foster a culture of innovation, collaboration, and empathy, and we're a mission-driven team that values trust, quality, collaboration, and innovation. Role summary As Accounts Receivable Specialist, you'll own the day-to-day billing and collections cycle for our B2B SaaS business across our US and Australian (ANZ) operations — issuing accurate subscription invoices, applying cash, and keeping accounts receivable current and clean. This is a hands-on operating role for someone who likes ownership of a well-run process, clear close deadlines, and direct contact with enterprise customers and internal teams. This is a hybrid role (2–3 days/week in our Pittsburgh office), with standard US business hours and occasional early mornings or late afternoons to connect with our Australian customers, especially around month-end. What you'll do - Run billing and collections across our US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up. - Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms. - Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed. - Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies. - Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close. - Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution. - Maintain accurate customer billing records in the billing system / ERP. - Track and report on DSO, collections effectiveness, and aging; flag risk early. - Support internal and external audits with clean, well-organized documentation. - Identify and drive billing-process and automation improvements. Requirements - 2-5 years of billing, accounts receivable, and/or collections experience in a B2B SaaS or subscription business (order-to-cash / recurring revenue). - Hands-on with an ERP (e.g. NetSuite, QuickBooks) and a SaaS billing platform (e.g. Stripe, Zuora, Chargebee, Bill.com). - Multi-entity/ multi-currency billing exposure (USD / AUD). - Strong Excel/ Google Sheets experience; comfortable managing high invoice volumes and reconciling at scale. - Clear, professional written and verbal communication for customer-facing collections. - High accuracy and attention to detail; reliable against recurring close deadlines. Nice to have - Familiarity with SaaS metrics (ARR, MRR, churn) and how billing feeds them. - Exposure to US sales tax and Australian GST on software. - Experience in healthcare technology or another regulated environment; awareness of data-handling expectations (e.g., HIPAA, ISO 27001) - CRM exposure (Salesforce or HubSpot) - Associate's or Bachelor's in accounting, finance, or business (equivalent experience accepted). Benefits - Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide - Work from our Pittsburgh, PA office at Bakery Square on a hybrid schedule (2-3 days per week in-office) - Comprehensive health insurance (Health, dental & vision) effective from day one - 401(k) with 5% employer match - 20 days PTO + separate sick leave

- Serve as the primary technical resource for the field sales team, acting as a key technical advisor and product advocate throughout the sales process. - Drive and manage the technology evaluation stage, ensuring all customer requirements are identified and addressed. - Participate in on-site and remote client meetings to assess needs and align technical solutions accordingly. - Deliver compelling product demonstrations, both on-site and remote, that showcase the platform's clinical and technical value to prospective customers. - Develop, complete, and update Statements of Work, solution configurations, and technical proposals to meet customer expectations and deadlines. - Prepare and respond to RFIs/RFPs and vendor security questionnaires, ensuring compliance and accuracy. - Collaborate with internal teams to convey market and technical requirements to Product and Solutions Management. - Provide technical training and guidance to the sales organization on the company’s product portfolio. - Build and maintain strong client relationships throughout the sales cycle to ensure customer satisfaction. - Achieve assigned technical sales targets across the U.S. and Canadian markets.

Role Description At Jacobian, we are redefining how radiologists work by uniting proven workflow reliability with cutting-edge AI innovation. As part of our growth, we are looking for a Sales Executive to help bring this vision to life by bridging the gap between advanced technology and real-world clinical value. - Build Account Call Plans and/or Miller Heiman Blue Sheets for strategic deals and update them throughout the sales cycle - Act as a subject matter expert by staying current on radiology, imaging workflow, and industry trends - Partner closely with Marketing and Inside Sales to develop leads, campaigns, and prospecting strategies - Represent the company at key industry conferences such as RSNA, SIIM, and additional radiology associations - Work in Salesforce daily to manage contacts, activities, and opportunities - Consistently meet or exceed your annual new business sales targets - Maintain a healthy pipeline at 3–5× quota - Forecast opportunities accurately using our structured sales process Qualifications - 5+ years of healthcare sales experience, with a strong record of new business acquisition - Proven success selling complex technology or service solutions - Experience in radiology/imaging environments strongly preferred - Background selling reporting workflow, RIS/PACS, or related imaging applications is a plus - Strong consultative selling approach and ability to manage long, technical sales cycle Requirements - Experience selling AI-driven solutions into clinical environments - Existing network of radiology leaders (C-suite, Chiefs of Radiology, Imaging Directors) - Prior success selling to both community practices and large IDNs - Certification in Miller Heiman Strategic Selling Benefits - Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology - Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide - Collaborate in a mission-driven, innovative culture built on trust, quality, and purpose - Enjoy flexibility, with adaptable hours and up to 80% remote work within the U.S. or Canada - Competitive compensation and benefits, including health insurance plans, 401(k), and other perks supporting your well-being

Role Description At Jacobian, we are redefining how radiologists work by uniting proven workflow reliability with cutting-edge AI innovation. As part of our growth, we are looking for a Sales Engineer to help bring this vision to life by bridging the gap between advanced technology and real-world clinical value. - Serve as the primary technical resource for the field sales team, acting as a key technical advisor and product advocate throughout the sales process. - Drive and manage the technology evaluation stage, ensuring all customer requirements are identified and addressed. - Participate in on-site and remote client meetings to assess needs and align technical solutions accordingly. - Deliver compelling product demonstrations, both on-site and remote, that showcase the platform's clinical and technical value to prospective customers. - Develop, complete, and update Statements of Work, solution configurations, and technical proposals to meet customer expectations and deadlines. - Prepare and respond to RFIs/RFPs and vendor security questionnaires, ensuring compliance and accuracy. - Collaborate with internal teams to convey market and technical requirements to Product and Solutions Management. - Provide technical training and guidance to the sales organization on the company’s product portfolio. - Build and maintain strong client relationships throughout the sales cycle to ensure customer satisfaction. - Achieve assigned technical sales targets across the U.S. and Canadian markets. Qualifications - Bachelor’s degree in Computer Science, Business, or a related field; advanced degree preferred. - Minimum of 5 years of relevant healthcare IT technical sales or sales support experience; background in installations, migrations, systems integration, or operations is a plus. - Strong technical understanding of IT services (managed security, cloud computing, virtualization, asset tracking, AI, hosted IP, networking, and telecommunications). - Proven success in developing and maintaining client relationships across all stages of the sales cycle. - Excellent presentation and communication skills, both written and verbal. - Analytical and problem-solving mindset with the ability to find creative, pragmatic solutions. - Collaborative, professional, and proactive attitude with strong attention to detail and a results-driven work ethic. - Proficiency with Microsoft Office Suite and HubSpot (or comparable CRM tools). - Willingness to travel within the U.S. and Canada up to 50% of the time. Benefits - Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology. - Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide. - Collaborate in a mission-driven, innovative culture built on trust, quality, and purpose. - Enjoy flexibility, with adaptable hours and up to 80% remote work within the U.S. or Canada. - Competitive compensation and benefits, including health insurance plans, 401(k), and other perks supporting your well-being.

• Primary point of contact for clinical customers (e.g., Radiology, Oncology) for all questions related to our software solutions • Receive and analyze incoming support requests, accurately determine whether the issue is a technical error or a problem with clinical workflow or system operation • Develop workarounds and assist customers in integrating the software optimally into their hospital workflows • Work closely with the technical team, structure error reports, and manage customer communication through to resolution • Build support infrastructure from the ground up: ticketing system, SLA documentation, escalation processes, and knowledge base • Create and maintain SOPs and self-service resources to automate recurring inquiries • Identify patterns in customer requests and communicate them in a structured way to product and clinical teams

Role Description Werde Teil unseres Customer Success Teams und sei zuständig für den klinischen Support unserer Softwarelösungen in der DACH-Region. Als erste Anlaufstelle für Kliniken und Radiologieabteilungen sorgst du dafür, dass unsere Kunden die Plattform sicher beherrschen und auftretende Probleme schnell gelöst werden. - Primäre/r Ansprechpartner/in für klinische Kunden (z.B. Radiologie, Onkologie) bei allen Fragen zu unseren Softwarelösungen - Eingehende Support-Anfragen entgegennehmen, analysieren und präzise unterscheiden, ob es sich um einen technischen Fehler oder ein Problem im klinischen Workflow bzw. der Systembedienung handelt - Workarounds erarbeiten und Kunden dabei unterstützen, die Software optimal in ihren Krankenhausalltag zu integrieren - Eng mit dem technischen Team zusammenarbeiten, Fehlermeldungen strukturiert aufbereiten und die Kundenkommunikation bis zur Lösung steuern - Support-Infrastruktur von Grund auf aufbauen: Ticketing-System, SLA-Dokumentation, Eskalationsprozesse und Wissensdatenbank - SOPs und Self-Service-Ressourcen erstellen und pflegen, um wiederkehrende Anfragen zu automatisieren - Muster in Kundenanfragen erkennen und strukturiert an Produkt- und klinische Teams weitergeben Qualifications - Mind. 3 Jahre Berufserfahrung im Customer Success, beispielsweise in der Applikationsbetreuung, im Implementierungs- oder Projektmanagement oder in der Beratung mit direktem Kundenkontakt - Beruflicher Hintergrund in der Krankenhaus-IT oder im Healthcare-SaaS-Umfeld - Grundlegendes Verständnis klinischer Workflows, idealerweise in der Radiologie - Vertrautheit mit medizinischer Software wie RIS, PACS, oder KIS - Erfahrung im Aufbau oder der Verbesserung von Support-Prozessen - Strukturierte, selbstorganisierte Arbeitsweise in einem dynamischen, wachstumsorientierten Umfeld - Fließende Deutsch- und Englischkenntnisse (mind. B2) Benefits - Arbeit an einem sinnstiftenden Produkt, das das Gesundheitswesen und das Leben von Menschen positiv beeinflusst - Ein positives, hochqualifiziertes und internationales Team - Individuelles Weiterbildungsbudget zur Förderung deiner beruflichen Entwicklung - Jobticket, Jobrad, Corporate Benefits Portal, Wellpass und weitere Benefits - Flexible Arbeitszeiten und bis zu 100 % Remote-Arbeit innerhalb Deutschland möglich

• Manage and optimize Google Ads, LinkedIn advertising, and display/retargeting campaigns with continuous testing of creative, targeting, and landing page variations • Execute account-based marketing (ABM) campaigns targeting specific hospital systems and radiology practices • Scale paid media budgets strategically based on performance data and business growth • Collaborate with the marketing team on ad creative briefs and campaign messaging • Develop and execute an SEO strategy to improve organic visibility and search rankings • Conduct keyword research targeting healthcare buyers and key clinical decision-makers • Optimize website content, meta tags, and technical SEO elements; monitor keyword rankings and organic performance • Apply SEM best practices consistently across all paid search campaigns • Build and execute email campaigns for events, lead nurture, client engagement, and product updates • Design and manage automated HubSpot workflows tailored to complex, long-cycle B2B sales • Segment audiences and personalize messaging across buyer personas and funnel stages • Collaborate with sales on lead quality, A/B testing strategies, and follow-up process optimization • Manage the company's LinkedIn presence and distribute content across paid and organic digital channels to maximize reach • Build and grow the company YouTube channel as the video content library expands; amplify PR wins and client testimonials • Create and optimize campaign landing pages; run A/B tests on forms, headlines, CTAs, and key page elements • Track marketing-influenced pipeline and deliver performance reports with clear ROI analysis and actionable recommendations