• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

• Oversee the initial student DSA review and determination process for DSA Director’s review and action • Communicate with potential/current students, faculty, and staff regarding DSA-related inquiries • Manage various student outreach campaigns • Help existing DSA students, faculty, and staff with the implementation and use of awarded accommodations • Manage workflows in Hyland OnBase and maintain the internal DSA student database • Support catalog and Student Handbook processes and publications • Create documents to track Student Handbook and catalog addenda changes • Review the team’s SOPs each quarter and make updates as needed • Print DSA student course materials and disability services industry-related newsletters each month • Perform quarterly updates in Credential Engine

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

Role Description - Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services. - Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference. - Record after-call actions and perform post-call analysis for the claim follow-up. - Provide accurate information to the insurance company, research available documentation including authorization, physician notes, medical documentation on PM system, interpret explanation of benefits received, etc. prior to making the call. - Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments. - Comply with all reimbursement and billing procedures for regulatory, third party, and insurance compliance norms. - Responsible for meeting daily/weekly productivity and quality reasonable work expectations. Responsibilities - Claim processing and submission. - Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider. - Taking denial status from various insurance carriers. - Checking eligibility and verification of policy. - Analysis of the data. - Converting denials into payments. - Follow Health Insurance Portability and Accountability Act (HIPAA). - Account follow up on fresh claims, denials, and appeals. - Checking the claim status as per their suspension and denials. - Achieving weekly/monthly production and audit target. Qualifications - High School (HSC) or graduate or equivalent with strong analytical skills. - 1-3 Years of experience in accounts receivable follow-up/denial management for US healthcare. - Good written and verbal communication skills. - Knowledge of medical terminology, ICD10, CPT, and HCPC coding. - Basic working knowledge of computers. - Willingness to work continuously in night shifts. Preferred - Familiar with healthcare patient billing systems (Practice management) like NextGen, eCW, Carecloud, Docutap. - Familiar with clearinghouse like Waystar, Realmed Availity, change healthcare, via track. - Proficiency with MS Excel, MS Word, google spreadsheet, etc. Other Skills and Abilities - Ability to work independently with minimal supervision. - Good analytical skills, assertive in resolving unpaid claims. - Ability to multi-task and accurately process high volumes of work. - Strong organizational and time management skills. Company Description Individual Contributor