Itential

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform. • Integrate with API and MCP servers across common infrastructure, network, and ITSM systems. • Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts. • Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration. • Utilize Spec Driven Development on engagements capturing intent as a clear spec before building. • Perform technical discovery and solution orchestration to create successful production automations at scale. • Produce engagement deliverables including HLD, LLD, and knowledge transfer materials. • Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform. • Integrate with API and MCP servers across common infrastructure, network, and ITSM systems. • Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts. • Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration. • Utilize Spec Driven Development on engagements capturing intent as a clear spec before building. • Perform technical discovery and solution orchestration to create successful production automations at scale. • Produce engagement deliverables including HLD, LLD, and knowledge transfer materials. • Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

• Lead the end-to-end delivery of customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget. • Serve as the primary point of contact for customers throughout the engagement, coordinating internal resources, managing risks, and driving accountability across cross-functional teams. • Forecast revenue, manage margins, and maintain overall project financial health. • Define success criteria and objectives with stakeholders and ensure technical feasibility. • Secure and allocate resources; build and maintain detailed project plans. • Manage scope, schedule, and cost changes; track and report project performance. • Lead customer-facing status meetings and produce status reports. • Manage client and stakeholder relationships throughout the project lifecycle. • Identify, manage, and escalate project risks and dependencies. • Maintain comprehensive project documentation. • Collaborate with PM peers to improve efficiency on processes. • Build customer relationships to support future sales opportunities. • Create and present project dashboards to internal and external stakeholders. • Perform other related duties as assigned.

• Lead and Deliver Complex, Multi-Team Programs • Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives. • Manage program timelines, milestones, and deliverables with high accountability. • Monitor progress and ensure programs stay on time, within scope, and within budget. • Execute programs using both Agile and Waterfall methodologies as appropriate. • Drive Cross-Functional Alignment • Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution. • Translate business requirements into actionable technical requirements. • Facilitate communication between technical and non-technical stakeholders. • Manage Risks, Dependencies, and Issues • Identify program risks early and develop mitigation strategies. • Escalate blockers and resolve cross-team issues to maintain delivery momentum. • Build and Maintain Program Structure and Governance • Develop and manage program schedules, roadmaps, and documentation. • Establish standards, processes, and best practices for program execution. • Communicate Program Status and Outcomes • Provide regular updates to leadership on progress, risks, and strategic impact. • Support Strategic Planning and Long-Term Vision • Help define high-level goals, roadmaps, and success metrics for programs. • Evaluate program strengths and weaknesses to drive continuous improvement.

• Develop, deploy, and maintain robust and scalable automation platform services in Go. • Design software with a focus on performance, reliability, and scalability. • Collaborate with engineering teams to translate network automation requirements into technical specifications. • Independently own components from design through production delivery. • Conduct code and design reviews to uphold Go idioms, concurrency safety, and API consistency. • Continuously improve platform reliability through automation, refactoring, and optimization.

• Develop deep technical expertise in the Itential Automation Platform and supporting technologies. • Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through. • Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments. • Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis). • Build and maintain test environments using virtual machines, Docker, and Kubernetes. • Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams. • Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution. • Communicate clearly and effectively with customers via Jira Service Management, email, and meetings. • Meet defined SLAs while maintaining a high standard of quality in issue handling and updates. • Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes. • Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).

• The Enterprise Account Executive is responsible for exceeding software revenue quota through net-new logo acquisition and expanding existing accounts. • You will be expected to engage directly with targeted accounts in your region and will partner with the Business Development team as part of converting intent-based opportunities, preparing and executing sales meetings with your Sales Engineering team, and executing on daily tasks in a highly-effective manner. • This includes: Define and execute sales plans for an assigned geographic territory to exceed software sales goals through prospecting, qualifying, managing, and closing sales opportunities. • Coordinate resources throughout the sales cycle, including sales engineering, client-partner executives, architects, sales leaders, and customer success to effectively execute Itential’s sales process. • Participate in team building and company-growth activities, including strategy setting, sales training, marketing efforts, and customer success engagements. • Create, develop, and maintain executive-level relationships across your accounts that lead to optimal business relationships. • Perform regular customer/market/product/competitive analyses that enable you to effectively meet account objectives and strategies. • Negotiate and present account proposals/contracts, gaining internal alignment and approvals within cross-functional partners (finance, legal, RevOps, etc.). • Lead and execute joint business planning with customers (QBRs) and seasonal planning activities to meet sales objectives. • Help drive account scorecard improvements, identify adoption/expansion opportunities and secure software renewals. • Manage and track customer accounts, opportunities, and renewal information in Salesforce. • Utilize additional tech stack tools at a proficient level: Salesloft, Amazon Quicksight, LinkedIn Sales Navigator, ZoomInfo, and 6sense.