• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling. • Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance. • Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration. • Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience. • Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements. • Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards. • Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals. • Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.

Title: Senior Program Manager, Public Plans Encounter Data Location: US Work Type: Remote, Full Time Job ID: RQ4059501 Job Description: Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. Responsible for managing all aspects of a large-scale and complex program and corresponding projects, with a primary focus on encounter data operations and vendor program management. Leads and implements initiatives that support alignment with organizational goals and strategic planning. Oversees communication and collaboration with stakeholders across multiple lines of business, external vendors, and government agencies including CMS and state regulators. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other team members. Essential Functions -Designs, implements, and manages all aspects of large, complex, multi-disciplinary programs and projects, including end-to-end encounter data submission, 837 EDI workflows, and risk adjustment operations across Medicare Advantage (including D-SNP/One Care) and MassHealth Medicaid. -Prepares, analyzes, and manages all program budgets, including funding from multiple sources. -Leads program and project teams and coordinates and delegates cross-project initiatives, in partnership with IT, coding, compliance, actuarial, and vendor partners including Veradigm. -Conducts research, manages and analyzes data in systems within payer systems and CMS submission platforms including EDS, RAPS, and EDI environments (MAO-002/004 response file resolution), and develops reports and presentations to support programs. -Identify potential risks, issues, and challenges associated with programs and develop mitigation strategies to minimize impact, with particular focus on CMS acceptance and completeness rate targets, critical error analysis and resolution, and regulatory submission deadlines. Qualifications Education - Bachelor's Degree required and Master's Degree preferred; experience can be considered in lieu of a degree Experience - At least 8-10 years of program management experience required - At least 1-2 years of team leadership experience required Knowledge, Skills, and Abilities - Strong oral and written communication skills, including the ability to translate complex encounter data and regulatory requirements into clear guidance for technical and non-technical audiences. - Ability to deliver presentations to a wide variety of audiences. - Ability to effectively plan and facilitate meetings and workgroups, including cross-functional initiatives involving IT, vendors, and clinical or operational teams. - Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule, particularly in a highly regulated environment with concurrent CMS and state submission timelines Additional Job Details (if applicable) Working Conditions - This is a remote role that can be done in most US states but preference is for local candidates who have the ability to come into the office for occassional team meetings Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $99,465.60 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Title: Field Program Manager (Active Secret Clearance) Location: Austin, Texas or Remote; Schofield Barracks, Hawaii, United States Job Description: Build, Deploy, and Maintain AI for an Unpredictable World Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective. With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments. The Role The Field Program Manager (FPM) is a hands-on leader aligned to a US Army Division HQ who serves as Striveworks’ primary program leadership presence for the Next Generation Command and Control (NGC2) program. This is an “ownership” role, not a coordination role; you are the primary authority for delivery, customer relationships, and growth. The FPM collaborates across a small, cross-functional project team to drive execution against the program roadmap and is the person Striveworks leadership calls when something is at risk. This position is designed for someone who has experience in complex Army environments, who understands how Division-level decisions are actually made, and who is done watching technology fail to land because nobody owned the last mile. At Striveworks, you are trusted to operate autonomously, step into vacuums, and advocate for the end user with technical specificity. Success is measured by presence and follow-through rather than slide decks. You will serve as the company’s voice in the room, translating customer friction points into actionable technical roadmaps while maintaining a persistent pulse on how capabilities are utilized in the field. We value proactive problem-solvers who can mitigate execution risks independently and ensure that mission-critical systems land effectively within the formation. Day-to-day responsibilities: - Own the relationship: Serve as the primary point of contact for all stakeholders, from end users to Division leadership, to build trust and ensure long-term retention - Drive growth: Identify expansion opportunities within the formation and surface competitive threats or “win signals” to leadership with enough lead time to act - Define success: Diagnose operational problems before the customer names them, ensuring that Striveworks’ capabilities are providing measurable value - Bridge the technical gap: Translate field needs into specific, actionable inputs for the engineering team to ensure that product development matches mission reality - Execute the roadmap: Synchronize technical delivery with contractual milestones, the customer’s operational calendar, and exercise cycles to ensure on-time execution - Mitigate risk: Identify delivery obstacles early, and autonomously resolve execution issues—escalating them to leadership only with recommended courses of action, not problems This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time to our customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi. The Right Fit In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results. Here’s what we’re looking for: - Bachelor’s degree and 4–6+ years of experience with military operations at Division (2-star) level or higher - Demonstrated experience planning and directing the execution of complex, multi-stakeholder project activities; proven team leadership in high-accountability environments - Track record of building and sustaining rapport and trust with senior military and civilian stakeholders across different organizational levels - Strong written and verbal communication; able to operate credibly across Soldier-level and executive-level audiences in the same day - Technical fluency to engage software engineers and data scientists as an informed, non-technical counterpart; the ability to translate customer needs to contractual requirements - Active Secret (or above) US security clearance - Due to the nature of this role, candidates must have US citizenship The Wish List We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of: - Former Field Grade Officer or Senior NCO, or similar - Direct experience implementing or integrating battlefield technology within Army formations; you’ve seen a capability succeed or fail at the unit level, and you know why it happened - Familiarity with DOD IT, network, and communications infrastructure as an operational reality, not just a technical concept - Working knowledge of agile software delivery practices; able to hold a technical team accountable to a cadence without micromanaging the engineering - Meaningful exposure to machine learning/AI capabilities in operational or defense contexts—enough to recognize value, identify misuse, and advocate credibly for the customer - Aptitude with customer success or account management functions within a defense technology vendor The anticipated base pay range for this position is $145,000–$185,000/year. If located in Hawai’i, the anticipated base pay range for this position is $175,000–$220,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses. The Benefits - Medical/dental/vision insurance - Voluntary life, long-term disability, accident, and hospital indemnity insurance - HSA and FSA (including dependent care FSA) plans - 401(k) plan - Unlimited PTO - Paid parental leave Check us out on Built In! Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind. If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire. Striveworks is a participating employer in the E-Verify program.

Title: Field Program Manager (Active Secret Clearance) Location: Austin, Texas or Remote; Colorado Springs, Colorado, United States Hybrid/ remote Job Description: Build, Deploy, and Maintain AI for an Unpredictable World Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective. With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments. The Role The Field Program Manager (FPM) is a hands-on leader aligned to a US Army Division HQ who serves as Striveworks’ primary program leadership presence for the Next Generation Command and Control (NGC2) program. This is an “ownership” role, not a coordination role; you are the primary authority for delivery, customer relationships, and growth. The FPM collaborates across a small, cross-functional project team to drive execution against the program roadmap and is the person Striveworks leadership calls when something is at risk. This position is designed for someone who has experience in complex Army environments, who understands how Division-level decisions are actually made, and who is done watching technology fail to land because nobody owned the last mile. At Striveworks, you are trusted to operate autonomously, step into vacuums, and advocate for the end user with technical specificity. Success is measured by presence and follow-through rather than slide decks. You will serve as the company’s voice in the room, translating customer friction points into actionable technical roadmaps while maintaining a persistent pulse on how capabilities are utilized in the field. We value proactive problem-solvers who can mitigate execution risks independently and ensure that mission-critical systems land effectively within the formation. Day-to-day responsibilities: - Own the relationship: Serve as the primary point of contact for all stakeholders, from end users to Division leadership, to build trust and ensure long-term retention - Drive growth: Identify expansion opportunities within the formation and surface competitive threats or “win signals” to leadership with enough lead time to act - Define success: Diagnose operational problems before the customer names them, ensuring that Striveworks’ capabilities are providing measurable value - Bridge the technical gap: Translate field needs into specific, actionable inputs for the engineering team to ensure that product development matches mission reality - Execute the roadmap: Synchronize technical delivery with contractual milestones, the customer’s operational calendar, and exercise cycles to ensure on-time execution - Mitigate risk: Identify delivery obstacles early, and autonomously resolve execution issues—escalating them to leadership only with recommended courses of action, not problems This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time to our customer sites in Fort Carson, Colorado. The Right Fit In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results. Here’s what we’re looking for: - Bachelor’s degree and 4–6+ years of experience with military operations at Division (2-star) level or higher - Demonstrated experience planning and directing the execution of complex, multi-stakeholder project activities; proven team leadership in high-accountability environments - Track record of building and sustaining rapport and trust with senior military and civilian stakeholders across different organizational levels - Strong written and verbal communication; able to operate credibly across Soldier-level and executive-level audiences in the same day - Technical fluency to engage software engineers and data scientists as an informed, non-technical counterpart; the ability to translate customer needs to contractual requirements - Active Secret (or above) US security clearance - Due to the nature of this role, candidates must have US citizenship The Wish List We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of: - Former Field Grade Officer or Senior NCO, or similar - Direct experience implementing or integrating battlefield technology within Army formations; you’ve seen a capability succeed or fail at the unit level, and you know why it happened - Familiarity with DOD IT, network, and communications infrastructure as an operational reality, not just a technical concept - Working knowledge of agile software delivery practices; able to hold a technical team accountable to a cadence without micromanaging the engineering - Meaningful exposure to machine learning/AI capabilities in operational or defense contexts—enough to recognize value, identify misuse, and advocate credibly for the customer - Aptitude with customer success or account management functions within a defense technology vendor The anticipated base pay range for this position is $145,000–$185,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses. The Benefits - Medical/dental/vision insurance - Voluntary life, long-term disability, accident, and hospital indemnity insurance - HSA and FSA (including dependent care FSA) plans - 401(k) plan - Unlimited PTO - Paid parental leave Check us out on Built In! Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.