• Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities. • Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies • Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes • Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively. • Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings. • Build success stories, case studies, and business reports to showcase impact and support internal and external alignment. • Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio. • Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

Role Description Als Teil unseres Customer Success Teams stehst Du in direktem Kontakt mit unseren Kunden und Software-Nutzern aus dem Bereich der kaufmännischen Betriebsführung von Windkraft- und PV-Anlagen. Du begleitest eigenständig neue Kunden durch einen strukturierten Einrichtungsprozess der Software opti.node und stellst so sicher, dass sie den größtmöglichen Nutzen aus der Anwendung ziehen können. Die Anforderungen unserer Kunden sind oftmals anspruchsvoll und nicht selten innovativ - in diesen Fällen bist du nicht auf dich alleine gestellt, sondern hast hoch qualifizierte Kolleg:innen aus allen Bereichen, mit denen offene Fragen und neue Herausforderungen besprochen und gelöst werden können. Wir suchen dich als Customer Success Manager:in (w/m/d) in Voll- oder Teilzeit zum nächstmöglichen Zeitpunkt in Frankfurt am Main, Freiburg oder remote. Wir sind sehr gespannt auf deine Bewerbung. Einfach klicken und abschicken! Qualifications - Energiewirtschaftlicher Studienhintergrund oder vergleichbare Ausbildung - Kenntnisse in mindestens einem der folgenden Themenfelder: - Energiewirtschaftliche Abgaben & Privilegierungen oder Meldepflichten - Erfahrung in Energieberatung, Energiehandel, Energiedienstleistungen o.ä. - Kenntnisse in energiewirtschaftlichen Prozessen und Abläufen zwischen verschiedenen Marktakteuren wie Netzbetreibern, Messstellenbetreibern, Lieferanten etc. - Erfahrung im Customer Success und Freude an der Interaktion mit B2B-Kunden - Freude am Lösen komplexer Aufgaben und Interesse an technischen Prozessen - Erfahrung im Umgang mit digitalen Tools (Hubspot, Confluence, Miro, Teams und unserer eigenen Software) und gute Excel-Kenntnisse - Deutschkenntnisse auf C2 Niveau und gute Englischkenntnisse Requirements - Du organisierst das perfekte Onboarding für unsere neuen Kunden und begleitest sie durch den Prozess in unserer Software - Du betreust unsere Kunden aus dem Bereich der kaufmännischen Betriebsführung für Wind- und Solarparks und hast hierbei keine Berührungsängste mit rechtlich-regulatorischen Themen - Du erklärst Kunden, wie sie opti.node optimal nutzen können und hörst dabei genau hin, um weitere Anforderungen und Wünsche zu erkennen - Du hältst auch nach dem erfolgreichen Onboarding regelmäßig Kontakt zu Kunden, um neue Funktionen in opti.node zu erläutern und weitere Anknüpfungspunkte zur Zusammenarbeit zu besprechen - Du bist das Gesicht zu unseren Kunden, kennst und löst ihre individuellen Herausforderungen und führst sie so zum Erfolg - Du arbeitest eng mit dem Produktmanagement, den Product Ownern und dem Sales-Team zusammen, um Anforderungen von Kunden zu bewerten und neue Funktionen zu spezifizieren Benefits - Job mit Sinn: Wir treiben gemeinsam die grüne Energiewende voran - Nachhaltige und flexible Arbeitsbedingungen: - Unbefristeter Arbeitsvertrag - Ordentliches Gehalt - 30 Tage Urlaub pro Jahr - Remote-First-Kultur mit Büros in Frankfurt a. M. und Freiburg - Strukturierte Einarbeitung: Begleitet durch eine:n Mentor:in und eine:n Kolleg:in als Social Buddy - Mitgestaltungsmöglichkeiten: Aktive Mitwirkung an der Entwicklung unseres Unternehmens ohne starre Prozesse - Weiterbildung: Jährliches Weiterbildungsbudget und regelmäßige Feedbackgespräche - Persönliche Treffen: Monatliche Teamtage und jährliche Teamevents vor Ort (freiwillig) - Workation: Möglichkeit, im Rahmen der gesetzlichen Bestimmungen temporär an einem Ort innerhalb der EU zu arbeiten - Eine Vielzahl weiterer Benefits: - Bahncard - Bezuschussung des Job-Tickets - Bikeleasing - Urban Sports Club/Hansefit - nilo.health Zugang - Betriebliche Altersvorsorge

Role Description As an Enterprise Customer Success Manager, you'll own the long-term health and retention of a portfolio of our larger accounts (brands and agencies). These are complex organisations where multiple teams adopt Brandwatch across different products, use cases, and workflows — and where success means navigating a wide network of stakeholders, from day-to-day users to executive sponsors. Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. Duties and responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch's products ever more deeply into their workflows and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Experience managing enterprise or large, complex accounts — with multiple stakeholders, teams, and business units adopting a solution in different ways. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening/monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. - Proficiency in Spanish or French is an advantage, but not a requirement. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

Role Description As an Enterprise Customer Success Manager, you'll own the long-term health and retention of a portfolio of our larger accounts (brands and agencies). These are complex organisations where multiple teams adopt Brandwatch across different products, use cases, and workflows — and where success means navigating a wide network of stakeholders, from day-to-day users to executive sponsors. Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. Duties and responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch's products ever more deeply into their workflows and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Experience managing enterprise or large, complex accounts — with multiple stakeholders, teams, and business units adopting a solution in different ways. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening/monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. - Proficiency in Spanish or French is an advantage, but not a requirement. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)