• Serve as the primary coordinator and knowledge holder for NatureServe–Network communications, tracking Network news, updates, and open items across programs • Act as the first point of contact for Network representatives, routing questions to the appropriate NatureServe staff and following up to ensure timely responses • Support the development, tracking, and documentation of data sharing agreements, high-level data use permissions, and the NatureServe credit model in coordination with program managers and the ED • Maintain and improve systems used to support Network relationship management, including Salesforce (CRM), a Network Permissions database, and SharePoint for document storage and collaboration • Develop and maintain organizational documentation and process guides to ensure continuity and institutional knowledge • Coordinate and facilitate Network meetings, including client scoping calls, regional and section meetings, and other standing convenings • Lead event and project management for Biodiversity Without Boundaries (BWB), including logistics, vendor and contractor coordination, budgeting, program structure, attendee communications, and sponsorship coordination — in partnership with the ED and relevant staff • Design and implement scalable training initiatives in collaboration with NatureServe staff to support Network adoption of NatureServe tools, methodologies, and best practices • Track and document outcomes from Network meetings and convenings; distribute follow-up communications and maintain records of decisions and commitments • Support the ED and other senior leaders in preparing for Board Membership Committee meetings, including scheduling, materials preparation, and follow-up coordination • Assist the ED with Network-related outreach, correspondence, and relationship maintenance as needed • Coordinate with Biodiversity Location Data (BLD) team to track and report on Network participation in BLD projects and other key functions to support credit model calculations and strategic planning • Contribute to internal reporting on Network health metrics, engagement trends, and partnership status

• Intake Management: Handle inbound intake calls and conduct the full intake process from initial call through file setup, helping ensure prospective clients receive a smooth and efficient onboarding experience. • Client Sign-Up: Convert qualified leads into clients, obtaining necessary documentation and electronic signatures to facilitate timely engagement with the firm. • Data Entry: Accurately enter intake information into CasePeer, ensuring all details are recorded properly and case files remain organized and complete. • Document Preparation: Draft and send Letters of Representation and request police reports using firm templates, supporting the timely progression of client matters. • Case Support: Assist the current case manager in managing overflow casework, helping maintain momentum and continuity across active cases. • Medical Records: Follow up on medical records and coordinate with providers to obtain necessary documentation needed to support case development. • Client Communication: Maintain clear and effective communication with clients via phone, text, and digital platforms, helping foster a positive client experience. • Collaboration: Work closely with other staff members using Microsoft Teams to ensure streamlined operations and effective team coordination.

• Lead engagement and build relationships with customers across the MENA region, driving compliance conversations and negotiations. • Analyze complex investigation data to identify trends, generate actionable insights, and inform campaign strategy, while ensuring CRM data integrity. • Own the lead development process, refining and implementing strategies to identify and qualify new compliance opportunities. • Develop and maintain comprehensive campaign documentation and playbooks to ensure process consistency and scalability. • Provide strategic analysis and reporting to stakeholders on campaign performance and evolving business needs.

• Monitor and manage the operational and financial performance of an assigned portfolio of solar assets, serving as the primary internal point of contact for day-to-day asset oversight. • Track asset-level P&L, operating expenses, and budget variance analysis; escalate material deviations with recommended corrective actions. • Coordinate with O&M service providers to prioritize and resolve operational anomalies and equipment failures in a timely manner, with a focus on minimizing generation loss and protecting revenue. • Review and validate O&M provider performance against contractual KPIs and service level agreements; support formal performance review processes. • Monitor plant performance and analyze production data to identify underperformance trends and root causes. • Support the management of PPAs, interconnection agreements, O&M contracts, and EPC warranty provisions, ensuring counterparty obligations are met and contractual rights are preserved. • Manage warranty claims and equipment defect notifications in coordination with OEMs and EPC contractors; track resolution timelines and outcomes. • Prepare and deliver accurate monthly and quarterly performance reports and dashboards for leadership and external stakeholders, as required. • Ensure assigned assets maintain compliance with applicable NERC/FERC requirements, local permitting conditions, environmental obligations, and utility interconnection protocols. • Support asset commissioning and COD transitions, coordinating the intake of project documentation, data systems, contracts, and operational handover from development and construction teams. • Contribute to the identification and evaluation of asset optimization opportunities, including curtailment reduction, availability improvement, and O&M cost management. • Maintain accurate and up-to-date asset records including site documentation and contract repositories.