IT Coalition logo
IT Coalition

One Vision. One Mission. One Team.

ALS Lab Manager

ManagerManagerFull TimeRemoteLeadTeam 501-1,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

91 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

ALS Lab Manager

IT Coalition

• Serves as the lead manager responsible for delivery of lab data processing services • Primarily ensures timely and accurate completion of tasks • Performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications • Consults with attorneys and support staff on best practices for conforming to ESI specifications and, as required, participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request • Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies • Responsible for keeping the COR informed on activities in the Lab, e.g. deadlines, technical challenges, and availability of resources to complete work • Responsible for webhosting support for unsupported cases managed by the lab • Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including: scheduling, requirements assessments, assigning work and ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables • Advises Department of Justice attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production

Job Requirements

  • Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application)
  • Authorized to work in the United States
  • Ability to work effectively in a fully remote environment
  • At least five years of experience at the management/supervisory level
  • Requires thorough knowledge of the litigation discovery process, and the EDRM workflow
  • Working knowledge and certifications of document review software such as iConect, Relativity, Venio or similar tools
  • Undergraduate degree required, preferably in computer science or related field
  • At least eight years of experience performing eDiscovery roles including but not limited to electronic files processing (EFP), image and data file conversion, data culling using review tools, quality assurance, database loads and retrieval, and data analysis and review

Benefits

  • Health, Dental and Vision
  • 401(k)
  • Tuition Reimbursement
  • Flexible Spending Account (FSA)
  • 11 Paid Federal Holidays
  • 3 weeks’ Paid Time Off

Related Categories

Related Job Pages

More Manager Jobs

Abbott logo

Territory Manager, CPT - Daytona, FL

Abbott

As an employer, Abbott is interested in candidates who are passionate about creating healthy solutions and making a difference in the world. Abbott offers compe

Manager91 days ago

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Title Territory Manager, CPT - Daytona, FL Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Neuromodulation Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. The Opportunity As a member of the regional sales team, the Territory Manager will be responsible leading the strategy within an assigned territory to accomplish planned objectives as to sales volume, market penetration, and profitability while ensuring alignment and collaboration across the team and with sales leadership. The incumbent will work in a highly matrixed, geographically diverse environment under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with Abbott therapies among physicians, support staff and customers. The incumbent will perform work that involves a high degree of independence and will exercise sound judgment in planning, organizing, and performing work while continually seeking to improve territory efficiency. What You’ll Work On - Identifies strategies to increase referrals of Abbott therapies and overcome barriers that are restricting the national growth and adoption of the therapies - Integrates into accounts, builds trust, and establishes strong rapport with with new and existing customers, key opinion leaders (KOLs), and industry leaders - Generate additional sales revenue in assigned region by running initiatives targeted at increasing referrals of eligible patients - Exercises considerable latitude in determining the technical objective of work assignments - Trains and mentors new Territory Mangers - Collects and studies information about new and existing products and monitors competitor sales, prices and products - Ensures prompt follow-up of sales leads, investigation of complaints, and timely completion and filing of standard reports - Fosters high trust relationships with colleagues including the regional teams and area leadership - Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts - Coordinates implanting schedules of aligned Territory Managers and Clinical Specialists - Interfaces and interacts with patients up to 50% of the time - Demonstrates fiscal responsibility by effectively managing consigned inventory used in the territory - Analyzes sales statistics, prepares reports, and performs required administrative sales duties such as filing expense account reports, scheduling appointments, and making travel plans - Exercises authority to make sales commitments for assigned efforts and is accountable for results - Attends trade shows where new products and technologies are showcased; meet other sales representatives and clients to discuss new product developments - Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments - Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors - Performs other related duties and responsibilities, on occasion, as assigned Required Qualifications - Bachelor’s degree in a related field - an equivalent combination of education and work experience - 8+ years of sales experience in medical devices - 4+ years of work experience in Neuromodulation - Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area) - Capable and willing to work an unpredictable schedule that may change on short notice - Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization - Capable of managing multiple projects and accustomed to tight deadlines Preferred Qualifications - Prefer bachelor’s degree in biomedical engineering or related field - Prefer candidates with demonstrated leadership capabilities Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $43,900.00 – $109,200.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: NM Neuromodulation LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

United States
$43.9K - $109K / year
Bristol Myers Squibb logo

Senior District Business Manager, Neuro-Cobenfy- Carolinas

Bristol Myers Squibb

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. With a single vision as inspiring as “Transforming patients’ lives through science™”, every BMS employee plays an integral role in work that goes far beyond ordinary.

Manager91 days ago
Full TimeRemoteTeam 10,001

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position: Senior District Business Manager Therapeutic Area (TA): Psychiatry-Cobenfy Location: US Field Bristol Myers Squibb has a rich history in Neuroscience focused on developing innovative medicines to help people living with Neurodegenerative and Neuromuscular conditions. Bristol Myers Squibb currently markets a product in Neurology and plans to re-enter the Psychiatry market with a focus on patients suffering with schizophrenia. BMS is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, and spirit of independence and love of challenge. Position Summary The District Business Manager is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients. The primary role of the DBM is to be accountable for leading, coaching, and motivating a team of approximately 10 TASs to drive the adoption of BMS assigned Psychiatry portfolio and generate demand. The DBM is accountable for coaching of TASs on specific learning objectives (selling skills, scientific engagement, and use of digital capabilities) and for ensuring continuous improvement in the core skills of their team. The DBM also plays a leadership role in business and account planning and championing the utilization of new digital capabilities and tools such as Medical on Call and CE^3. We are looking for leaders who can inspire and motivate a team to reach and exceed business goals while maximizing their growth and development potential. The DBM reports to the Regional Business Director and works collaboratively across matrix of Commercial, Medical, Access organizations, for example Regional Marketing (RMK), and Access and Reimbursement Managers (ARM) and other field roles in the new Commercialization model to appropriately address customer needs and ensure that BMS delivers on set sales targets. The DBM role is field-based. A DBM is anticipated to spend 4 days in the field with TASs, depending on the geographic area. Key Responsibilities - Focused in-role coaching and developing of TASs - Sourcing, recruiting, onboarding and training Therapeutic Area Specialists to support launch of KarXT (xanomeline-trospium). - Coach TASs on specific competencies and learning objectives (e.g., scientific agility, customer/commercial mindset, change agility & teamwork/enterprise mindset). DBMs will conduct selected ride-along with TASs for the most important HCPs as relevant, according to coaching plan. - Ownership for TASs learning journey and accountable for ensuring continuous improvement in core skills and behavior (e.g., scientific agility, patient mindset, digital agility, analytical mindset). - Champion adoption of new capabilities (e.g., CE^3 analytics, content personalization) - Understand and role model new capabilities and tools e.g., sharing knowledge, information, insights and experiences with new tools with the TAS team. - Effectively coach TASs on how to appropriately leverage CE^3 insights to guide call planning and call preparation. - Regularly convene field team to exchange experiences, collect feedback, proactively coach on change leadership, and encourage adoption of capabilities and new ways of working. - Execute strategic planning activities (e.g., promo program planning, budget planning, and prioritization at HCP level) - Engage with relevant insights to prioritize accounts and develop strategies for key accounts. - Ensure continues customer experience improvement - Lead financial and program planning for district - Comply with all laws, regulations, and policies that govern the conduct of BMS. Required Qualifications & Experience - Bachelor’s degree or equivalent with a minimum of 5 years of pharmaceutical industry experience or other related industry experience. - Understanding of Neuropsychiatry environment, call points, and industry trends preferred. - 3-5 years of prior experience as a District Business Manager in Pharmaceutical Sales, or equivalent experience in leading and managing high-performing teams is strongly preferred. - Pharma experience is strongly preferred, including an understanding of reimbursement processes, access, and distribution environment. - Proven track record of inspiring and leading teams to meet or exceed expectations and goals. - Proven successful track record of selecting, developing, and retaining talented individuals. - Previous experience that has required the use of analytical skills, selling skills, development of strong business acumen, and working knowledge of the pharmaceutical value chain. As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of “Qualified Driver,” as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver’s license in good standing issued by your state of residence; and 3) a driving risk level deemed acceptable by the Company. Key competencies desired Coaching mindset: - Understands TASs learning journey and takes responsibility for ensuring continuous improvement of TASs skills. - Ability to coach TASs in core competencies: (e.g., scientific agility, customer experience, patient centricity and mindset, digital agility, analytical mindset). Customer/commercial mindset: - Demonstrated ability to drive business results. - Experience identifying, engaging, and cultivating credibility with customer across the patient care journey. - Demonstrated account management skills and problem-solving mentality. Understands the flow of patients through practice and can customize engagement and deliver tailored messages. - Demonstrated resourcefulness and ability to connect with customers. Scientific agility: - Expertise in TA. - Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients. - Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data. Change agility: - Enthusiasm to adopt and champion new ways of working. - Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations. Analytical mindset: - Ability to use data insights to inform engagement. - Ability to run more focused strategic planning. - Digital mindset – adept at using digital tools. Teamwork/Enterprise mindset: - Ability to lead across the matrix. - Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans. - Track record of balancing individual drive and collaborative attitude. #LI-Remote and #BMSNEURO If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Field - United States - US: $166,940 - $202,292 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: - Health Coverage: Medical, pharmacy, dental, and vision care. - Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). - Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. ​Work-life benefits include: Paid Time Off - US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) - Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601611 : Senior District Business Manager, Neuro-Cobenfy- Carolinas

United States
$166K - $202K / year
Amentum logo

Revenue Manager

Amentum

Amentum is an engineering and technical services partner that is “trusted to modernize the most critical missions anywhere in the world.” As an employer, th

Manager91 days ago

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. We are seeking a Revenue Manager to join our Corporate Finance and Accounting Team. The Revenue Manager will oversee revenue recognition processes for the company, including operational and EAC (Estimate at Completion) Percentage of Completion (POC) revenue. This role will coordinate with Operations Accounting, Business Operations, and Revenue Assurance teams to ensure accurate and compliant revenue reporting. The Revenue Manager will lead monthly revenue processes, supervise the Revenue Principal, and act as the subject matter expert (SME) for revenue-related matters. This is a remote-telework role, but the candidate must live within 3 hours driving distance to one of our Amentum offices located in (Fort Worth, TX, Germantown, MD, Herndon, VA or Chantilly, VA). Key Responsibilities: - Oversee revenue recognition for the company, ensuring compliance with ASC 606 and other relevant accounting standards. - Coordinate with Operations Accounting, Business Operations, and Revenue Assurance teams to streamline revenue recognition processes. - Produce quarterly revenue disclosures and ensure their accuracy and compliance with regulatory standards. - Coordinate and ensure Sarbanes-Oxley (SOX) compliance in accordance with company policies and procedures. - Manage and administer EAC platform and surrounding processes to support accurate revenue estimating and recognition. - Oversee engagement and responses to internal and external auditors. - Lead month-end revenue processes and communications, ensuring timely and accurate reporting. - Act as the revenue SME for mergers and acquisitions (M&A) activity, purchase price accounting, ERP integrations, and continuous improvement initiatives. - Supervise the Revenue Principal, providing guidance and direction to ensure team objectives are met. Knowledge, Skills and Abilities: - Expertise in data extraction and manipulation, with strong analytical skills to analyze financial data and prepare comprehensive reports. - Exceptional attention to detail and accuracy in completing assignments. - Strong organizational and analytical skills to balance multiple work assignments effectively. - Effective decision-making and problem-solving capabilities. - Ability to prioritize and manage multiple work assignments with minimal supervision, working well under pressure. - Excellent interpersonal and communication skills, with the ability to interact effectively at all organizational levels and with external auditors. - Ability to lead meetings involving multiple stakeholders. - Ability to understand and present data for different stakeholders including summarized and detailed presentations. - Deep understanding of financial operations, including regulatory and audited financial reporting, financial close processes, and internal controls over financial reporting. - High financial acumen with the ability to align financial needs to business capabilities using ERP tools. - Strong, in-depth understanding of US GAAP and ASC 606. Requirements: - A minimum of 8 years of directly-related experience with a Bachelor’s Degree in a related field (e.g., Business Administration, Finance, Accounting, or similar); or 5+ years with a Master’s degree. - 2 years of experience in a managerial role, leading teams and overseeing revenue recognition processes preferred. - Experience with Estimates at Completion. Experience preparing and reviewing EACs is preferred. - Experience working with cross-functional teams and balancing the needs of different stakeholders. - Demonstrated ability to solve and lead others in solving complex analytical problems. - Experience in the Aerospace, Defense, and Energy industries is preferred. - Experience with Deltek Costpoint is preferred. - US Citizenship is required This Revenue Manager role is essential for driving our organization’s growth and success in securing Government contracts. Candidates who meet the mandatory requirements and possess a relentless dedication to excellence are encouraged to apply. Compensation Details: $111k - $138k The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 04/21/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

United States
$111K - $138K / year
CDW logo

Professional Services Manager

CDW

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Manager91 days ago
Full TimeRemoteTeam 10,001+Since 1984H1B Sponsor

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Senior Professional Services Manager (SPSM) is accountable for the overall success of services engagements within assigned segments and regions. This role involves collaborating with sales professionals, sales leadership, integrated tech, and end-user clients to understand their business objectives, leading service delivery teams, and ensuring that services are delivered on time, within scope, and to the highest quality standards. The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at executive levels. The role also involves managing key accounts, ensuring resource alignment with business goals, tracking profitability, and advising on strategic service proposals and customer trends. A significant aspect of this role is cultivating strong relationships with clients and vendor partners, educating stakeholders on service capabilities, and managing large strategic customer programs. The SPSM is also responsible for analyzing market changes to recommend innovative service offerings, implementing best practices, and driving process improvements to enhance service revenue and capability. What you will do: Client Relationship Management: - Establish and maintain strong relationships with key stakeholders within CDW and clients. - Understand client business objectives, challenges, and expectations to ensure alignment of services with their needs. - Understand and participate in activities related to account planning. - Execution and coordination of client business reviews. Engagement Leadership: - Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support. - Support in defining project scopes, set timelines, and ensuring that projects are executed efficiently and effectively. - Multi-practice services engagement and resource alignment. Team Mentorship and Development: - Mentor a team of sales professionals, pre-sales services consultants and project managers, fostering a culture of collaboration, accountability, and continuous improvement. - Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction. Service Design and Development: - Collaborate with clients and pre-sales to design tailored service solutions that meet their specific needs and objectives. - Provide support and ensure that service offerings are documented, standardized, and aligned with industry best practices. - Work with delivery teams to optimize delivery mix for client success and profitability. Performance Monitoring and Reporting: - Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction. - Provide regular updates to internal stakeholders and clients on project status, performance metrics, and identified opportunities for improvement. - Ensure client delivery consistency through services engagements. - Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction. - Monitor AOR services financials and foster continuous improvement metrics. Services Gross Profit Expansion: - Understands billable utilization targets and assists in driving CDW first delivery. - Ensure profitability through refinement of CDW badges and third-party partner delivery mix in pre-sales function. Risk Management: - Proactively identify potential risks associated with service delivery and develop mitigation strategies to address them. - Manage escalations and resolve issues that may impact project success or client satisfaction. - Upsell and Cross-Sell Opportunities: - Identify opportunities for upselling and cross-selling additional services within existing accounts. - Collaborate with sales teams to propose solutions that enhance client value and drive revenue growth. What we expect from you: - Bachelor’s degree or equivalent experience and, 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements. Or 11 years of consultative professional services sales and delivery experience - Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains, - Demonstrated experience leading advanced and complex technology projects in support of business initiatives.  - Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.  - Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations.   - Develop longer-range project plans and schedules to complete complex projects or new solution/product development.  - Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred. - PMP and Sales Accreditations preferred. - Consulting experience with Fortune 500 clients preferred. - Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients. - Ability to manage multiple priorities and deliver results in a fast-paced environment. - Strategic thinking and problem-solving abilities, with a focus on driving client success and business growth. - Ability to exert influence through peer leadership. - Willingness to travel up to 25% or as needed. Pay range: $ 151,350 - $ 277,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials. CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

United States
$151K - $277K / year