Intercom

Title: Field Marketing Manager Location: Dublin, Ireland Hybrid Job Description: Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for a Field Marketing Manager to own and scale our portfolio of curated and third-party programs in EMEA. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue. You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business. This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes. What will I be doing? - Own regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, conferences, tradeshows, virtual events, executive dinners, and hospitality experiences - Drive pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals - Partner closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up - Design high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections - Manage third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize program efficacy - Develop account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences - Own performance measurement: Track results and report on pipeline, influence, and revenue impact - Build scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization - Collaborate cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution What skills do I need? - 4+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment - Proven track record of driving pipeline generation and influencing revenue through events and field programs - Experience executing both curated (owned) and third-party (sponsored) events - Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration - Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams - Strategic mindset with the ability to connect program execution to broader business goals - Strong project management and organizational skills, with the ability to manage multiple programs simultaneously - Data-driven approach to measurement, reporting, and optimization - Experience with ABM strategies and targeting is a plus - Willingness to travel to support key regional events What success looks like - Regional event programs consistently generate high-quality pipeline and influence revenue - Strong alignment and trust with Sales and GTM partners - Events are thoughtfully designed, well-executed, and highly engaging for target audiences - Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration - Scalable, repeatable frameworks are in place to grow regional programs efficiently Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Staff Creative Copywriter Location: San Francisco, California Job Description: Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint. This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally. What will I be doing? - Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life - Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms - Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market - Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns - Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio - Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing - Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning - What skills do I need? - 10+ years of copywriting experience, ideally including B2B SaaS or tech - A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions - Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word - Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices - Experience influencing and collaborating with senior creative, marketing, and product stakeholders - Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence - Proven ability to mentor and inspire other creatives while remaining hands-on - Familiarity with design collaboration tools such as Figma, and appreciation for writing to design - Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams - Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and meaningful equity - Comprehensive medical, dental, and vision coverage - Regular compensation reviews - great work is rewarded! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Flexible paid time off policy - Paid Parental Leave Program - 401k plan & match - In-office bicycle storage - Fun events for employees, friends, and family! - *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Revenue Accountant Location: San Francisco, California Reporting to the Revenue Accounting Manager, this position will play an important role in supporting and scaling Fin’s revenue accounting operations. You will collaborate across Accounting, Revenue Operations, Finance Systems, Data, and GTM teams to ensure accurate and timely revenue recognition and help support a best-in-class accounting organization. We are seeking a driven, open-minded, and detail-oriented individual who is passionate about revenue accounting operations, process improvements, and leveraging technology to build scalable solutions. This role requires strong communication skills, solid accounting fundamentals including US GAAP and ASC 606, and the ability to work cross-functionally in a fast-paced environment. What will I be doing? - Assist in day-to-day revenue accounting activities to ensure compliance with ASC 606, internal policies, and external audits - Support the monthly revenue close process, including preparation of journal entries, reconciliations, and reporting deliverables - Prepare revenue and AR-related account reconciliations and analyses to support general ledger balances - Assist with revenue recognition for SaaS subscriptions, usage-based revenue, overages, ramped contracts, and other non-standard arrangements under ASC 606 - Partner with Revenue Operations, Finance Systems, and Data teams to ensure completeness and accuracy of revenue-related data - Perform variance and flux analysis to identify trends, investigate discrepancies, and explain key business drivers - Support external audits by preparing audit deliverables and responding to auditor inquiries - Assist with maintaining and improving revenue accounting processes, controls, and documentation - Contribute to automation and process improvement initiatives to improve efficiency and scalability of the monthly close and reporting processes - Assist with ad hoc analyses, user acceptance testing, reporting, and special projects as needed What skills do I need? - 2–3 years of experience in public accounting and/or industry - Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations - Meticulous attention to detail and strong organizational skills - Excellent technical, analytical, and communication skills, both written and verbal - Strong understanding of accounting principles and foundational knowledge of ASC 606 - Highly proficient in Excel - Ability to perform tasks with a high degree of accuracy and timeliness - Strong analytical, research, and problem-solving skills - Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy - Strong collaboration skills and ability to work cross-functionally with Finance, Systems, Data, and GTM teams Preferred Qualifications - Bachelor’s degree in Accounting - CPA or progress toward CPA is a strong plus - Experience working in NetSuite (NetSuite ARM experience preferred) - Experience with SaaS and/or usage-based revenue models - Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus - Knowledge of ASC 606 and revenue recognition concepts - Interest in automation, AI tools, and process improvement initiatives - Experience supporting audits and maintaining process documentation and controls Benefits - We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and meaningful equity - Comprehensive medical, dental, and vision coverage - Regular compensation reviews - great work is rewarded! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Flexible paid time off policy - Paid Parental Leave Program - 401k plan & match - In-office bicycle storage - Fun events for employees, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $129,000-$154,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Enable partner ecosystems by evangelizing AI-driven customer service solutions, supporting partner-led initiatives, and creating technical assets to enhance integration and improve customer outcomes. Collaborate with cross-functional teams to...

Title: Technical Support Engineer (Saturday - Wednesday) Location: Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers. This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred. What will I be doing? - Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too - Owning customer communications and issues from initial contact until resolution - Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of - Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible - Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions - Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers - Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes - Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams What your first 6 months will look like: In your first 30 days you will: - Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals - Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments - Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions - Showcase successful and proactive communication about your training progress and needs/questions that arise In your first 60 days, you will: - Continue to complete CS trainings and pass relevant assessments successfully and on schedule - Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query - Demonstrate ownership in the execution of your work - Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda In your first 90 days, you will: - Receive QA reviews and action feedback - Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development - Contribute outside of the inbox via sharing suggestions and ideas for how we can improve - Successfully meet KPI targets and/or goals - Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy What skills do I need? Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page! - 1-2 years of technical support experience - Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs - Understanding of REST API, SDKs & Webhooks - Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.) - Strong customer focus (excels at + enjoys helping customers) - Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) - Strong problem solving skills (ability to think critically and learn on-the-fly) - Ability to troubleshoot and utilize resources to answer questions on baseline topics - Ability to take on + action feedback - Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency - Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Bonus skills & attributes - Completion of technical coding bootcamps, programs, courses, etc. - Previous experience working in a troubleshooting environment - Understanding code syntax or use of specifically supported frameworks - Experience configuring our supported iOS/Android Plugins (mobile SDKs) - Familiarity with native mobile development Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Senior Account Manager (Mid-Market) - German Speaking Location: Dublin, Ireland Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a German Speaking Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA including German speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? - Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. - Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. - Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. - Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. - Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. - Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. - Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? - Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. - Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. - Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation - Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. - Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. - Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. - Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement - Fluent German to a solid business level is essential. Bonus skills & attributes: - Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. - Familiarity selling AI-enabled products or automation tools - Additional European languages are an advantage. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1 Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Senior Account Manager - French Speaking Location: Dublin, Ireland Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a French Speaking Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA, including French speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? - Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. - Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. - Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. - Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. - Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. - Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. - Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? - Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. - Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. - Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation - Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. - Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. - Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. - Growth Mindset: A high degree of coach ability, intellectual curiosity, and a continuous drive for learning and self-improvement - Fluent French speaking to a solid business level is essential. Bonus skills & attributes: - Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. - Familiarity selling AI-enabled products or automation tools - Additional European languages are an advantage. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1

Title: Account Executive, MidMarket (LATAM) Location: San Francisco, California; USA, Remote Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale. What will I be doing? - Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market - Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals - Provide timely and accurate forecasts and clear visibility on revenue performance - Stay updated on product knowledge and evolving processes - Develop and deliver tailored product demos to address each client’s unique challenges and needs - Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners - Focus on exceeding sales targets and demonstrating competitiveness. - Engage in team development and mentoring. - Represent the voice of the customer to cross-functional teams (Marketing, Product). - Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team - Adapt quickly to changes in market conditions, customer needs, and product updates - Use creative problem-solving to overcome obstacles and close deals - Leverage sales tools and CRM software to track leads, progress, and activities - Negotiate contract terms to close deals while maintaining healthy margins - Exhibit grit and determination to succeed, overcoming challenges and driving results. - Willingness to travel within the country to support client needs and business objectives What skills do I need? - 4+ years of experience as an Account Executive. - 2+ years of SaaS experience selling similar products. - Must be fluent in Portuguese; proficiency in Spanish is also a plus. - Strong sales instincts and track record hitting and exceeding quota - Exceptional written and verbal communication - Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes - Ability to close net new business in a competitive landscape - Exhibits a growth mindset, intellectual curiosity, and ambition Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and meaningful equity - Comprehensive medical, dental, and vision coverage - Regular compensation reviews - great work is rewarded! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Flexible paid time off policy - Paid Parental Leave Program - 401k plan & match - In-office bicycle storage - Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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