Intercom

Enable partner ecosystems by evangelizing AI-driven customer service solutions, supporting partner-led initiatives, and creating technical assets to enhance integration and improve customer outcomes. Collaborate with cross-functional teams to...

Title: Technical Support Engineer (Saturday - Wednesday) Location: Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. This is not a springboard into other areas or jobs at Intercom, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers. This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred. What will I be doing? - Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too - Owning customer communications and issues from initial contact until resolution - Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of - Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible - Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions - Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers - Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes - Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams What your first 6 months will look like: In your first 30 days you will: - Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals - Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments - Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions - Showcase successful and proactive communication about your training progress and needs/questions that arise In your first 60 days, you will: - Continue to complete CS trainings and pass relevant assessments successfully and on schedule - Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query - Demonstrate ownership in the execution of your work - Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda In your first 90 days, you will: - Receive QA reviews and action feedback - Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development - Contribute outside of the inbox via sharing suggestions and ideas for how we can improve - Successfully meet KPI targets and/or goals - Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy What skills do I need? Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page! - 1-2 years of technical support experience - Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs - Understanding of REST API, SDKs & Webhooks - Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.) - Strong customer focus (excels at + enjoys helping customers) - Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) - Strong problem solving skills (ability to think critically and learn on-the-fly) - Ability to troubleshoot and utilize resources to answer questions on baseline topics - Ability to take on + action feedback - Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency - Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Bonus skills & attributes - Completion of technical coding bootcamps, programs, courses, etc. - Previous experience working in a troubleshooting environment - Understanding code syntax or use of specifically supported frameworks - Experience configuring our supported iOS/Android Plugins (mobile SDKs) - Familiarity with native mobile development Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Senior Account Manager (Mid-Market) - German Speaking Location: Dublin, Ireland Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a German Speaking Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA including German speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? - Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. - Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. - Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. - Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. - Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. - Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. - Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? - Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. - Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. - Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation - Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. - Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. - Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. - Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement - Fluent German to a solid business level is essential. Bonus skills & attributes: - Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. - Familiarity selling AI-enabled products or automation tools - Additional European languages are an advantage. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1 Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Title: Senior Account Manager - French Speaking Location: Dublin, Ireland Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a French Speaking Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA, including French speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? - Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. - Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. - Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. - Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. - Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. - Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. - Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? - Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. - Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. - Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation - Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. - Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. - Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. - Growth Mindset: A high degree of coach ability, intellectual curiosity, and a continuous drive for learning and self-improvement - Fluent French speaking to a solid business level is essential. Bonus skills & attributes: - Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. - Familiarity selling AI-enabled products or automation tools - Additional European languages are an advantage. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1

Title: Account Executive, MidMarket (LATAM) Location: San Francisco, California; USA, Remote Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale. What will I be doing? - Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market - Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals - Provide timely and accurate forecasts and clear visibility on revenue performance - Stay updated on product knowledge and evolving processes - Develop and deliver tailored product demos to address each client’s unique challenges and needs - Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners - Focus on exceeding sales targets and demonstrating competitiveness. - Engage in team development and mentoring. - Represent the voice of the customer to cross-functional teams (Marketing, Product). - Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team - Adapt quickly to changes in market conditions, customer needs, and product updates - Use creative problem-solving to overcome obstacles and close deals - Leverage sales tools and CRM software to track leads, progress, and activities - Negotiate contract terms to close deals while maintaining healthy margins - Exhibit grit and determination to succeed, overcoming challenges and driving results. - Willingness to travel within the country to support client needs and business objectives What skills do I need? - 4+ years of experience as an Account Executive. - 2+ years of SaaS experience selling similar products. - Must be fluent in Portuguese; proficiency in Spanish is also a plus. - Strong sales instincts and track record hitting and exceeding quota - Exceptional written and verbal communication - Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes - Ability to close net new business in a competitive landscape - Exhibits a growth mindset, intellectual curiosity, and ambition Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and meaningful equity - Comprehensive medical, dental, and vision coverage - Regular compensation reviews - great work is rewarded! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Flexible paid time off policy - Paid Parental Leave Program - 401k plan & match - In-office bicycle storage - Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Provide exceptional customer support by diagnosing technical issues, integrating products, and collaborating with product teams to enhance user experience while maintaining effective communication throughout the resolution process.

Own end-to-end design for high-impact product areas, define new interaction patterns, prototype ideas, and collaborate closely with engineers to deliver exceptional solutions while maintaining high standards of craft and execution.

Own end-to-end design for high-impact product areas, define new interaction patterns, collaborate with engineers and PMs, and maintain high standards of craft while contributing to design culture and mentoring others.

Define new interaction patterns and design paradigms for AI-powered tools. Own end-to-end design for high-impact product areas. Collaborate with engineers and PMs. Maintain high standards of craft while balancing speed and execution.

Title: Principal Product Designer Location: Berlin, Germany Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products. Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&D talent in the region and make a lasting impact as we build the world's number one customer agent! We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class. Why you should join Intercom today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. Must Have Experience We’re looking for a world-class IC designer who: - Has shipped complex, high-quality software products. - Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences. - Balances speed and detail—knows when to move fast and when to obsess over the last 1%. - Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail. - Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…). - Has taste. You know what great design looks and feels like, and you push to get there. - Can tell a compelling story—articulating your decisions with clarity and conviction. - Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do. Who This Role Is Not For This role is not for you if: - You prefer strategy, research or system design over execution—this is a craft-heavy role. - You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. - You don’t obsess over details—we’re looking for someone who sweats the pixels. - You primarily work on marketing sites—this role is about designing deep, functional software experiences. Day-to-Day Responsibilities What you’ll be doing: - Owning end-to-end design for high-impact product areas from concept to execution. - Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. - Sketching, prototyping, and testing ideas at different fidelities to validate decisions. - Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. - Maintaining high standards of craft while balancing speed and execution. - Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom. What Success Looks Like You’ll know you’re successful if: - You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. - You’ve shipped product with major business impact. The areas you own are visibly better because of you. - You operate autonomously. You don’t need direction—you see what needs to be done and do it. - Engineers love working with you. Your designs are considered, clear, and easy to implement. - Your peers trust your judgment. When you push for quality, people listen. Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary, annual bonus and equity - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Generous paid time off above statutory minimum - Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed. - Fun events for employees, friends, and family! Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core value