Title: Senior Account Manager - French Speaking Location: Dublin, Ireland Job Description: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a French Speaking Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA, including French speaking regions. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing? - Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts. - Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. - Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. - Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. - Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. - Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. - Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need? - Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. - Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. - Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation - Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. - Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. - Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator. - Growth Mindset: A high degree of coach ability, intellectual curiosity, and a continuous drive for learning and self-improvement - Fluent French speaking to a solid business level is essential. Bonus skills & attributes: - Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. - Familiarity selling AI-enabled products or automation tools - Additional European languages are an advantage. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1

Title: Account Manager Location: North America Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: As an Account Manager on our NORAM team, you'll be the trusted partner that our most influential customers rely on to get the most out of Cloudbeds. You'll manage a high-value portfolio of hotel properties across North America, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to proactive account management. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in driving retention and growth across one of our most important markets. Our AM Team is the engine of customer success and satisfaction, driving the value realization that fuels our global growth. We are a cohesive, yet diverse group operating as a completely remote global team within the NORAM region Given our remote structure, we value self-motivation and natural relationship builders who possess the integrity, reliability, and maturity needed to thrive in a results-driven environment. Success in this role demands exceptional communication skills to credibly present and influence at all organizational levels , and the proven ability to manage multiple high-priority projects with great attention to detail. What You Bring to the Team: - Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact for everything Cloudbeds-related - Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and proactive outreach - Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance - Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals - Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently - Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption - Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform - What Sets You Up for Success: - Bring 3-5 years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties - Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS) - Possess experience in the North American hospitality market with strong knowledge of regional customer needs, expectations, and business practices - Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations - Demonstrate ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers - Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through - Self-motivated and able to thrive in a remote, fast-paced, results-driven environment - Bonus Skills to Stand Out: - Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role - Familiarity with Salesforce or similar CRM tools - Experience working with hotel groups or multi-property portfolios #LI-AM1 #LI-REMOTE - What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) - Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer - Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

• Providing the Gibson client experience to existing accounts and potential clients by: Promptly handling client requests, questions, and policy changes, in a professional manner • Documenting all client activity and correspondence into agency management tools and software systems • Managing the day-to-day client activity through: Developing and retaining solid partnerships with clients’, HR managers and other client support staff • Managing service/billing/claims/enrollment issues with clients • Handling carrier or administrative issues as part of a client service team for client accounts • Researching and resolving issues for clients in a timely manner • Planning, prioritizing, and completing day-to-day workload, considering new business, renewal business and day-to-day service responsibilities for the clients’ accounts assigned in a timely manner ensuring internal/external deadlines are met • Attending internal renewal meetings • Managing implementation of new lines of coverage and carrier changes with Client Manager • Preparing employee communications material such as: Benefit Guides, brochures, flyers and payroll stuffers • Proofing booklets and contracts for accuracy and resolving any inaccuracies • Requesting Schedule A’s for clients’ IRS Form 5500 filings and facilitating signature ready Form 5500s • Assisting clients on where to obtain required notices, such as Medicare Part D Notice requirements • Maintaining data integrity in the agency management system • Working with Service Support Specialist to set up HR managers and support staff with Gibson tools • Informing Client Managers of escalated service issues • Managing ResourcePro utilization • Acting as a backup to team personnel as needed • Maintaining confidential information • Performs other duties and special projects as assigned

Title: Account Manager Location: Germany Job Description: Germany virtual Full-time ​​Remote​ ​Mid-senior level​ CV in English SALES & BUSINESS DEVELOPMENT REMOTE FULL-TIME ENGLISH CV As Account Manager for Austria and Switzerland, you’ll be the driving force behind Materialise HUB DACH’s growth in these markets — developing business, fostering customer loyalty, and strengthening our brand visibility. Acting as the link between our customers and expert manufacturing teams, you’ll take full ownership of the market, turning opportunities into measurable success. Apply for this job What you will do - Take full responsibility for the success of our business in Austria and Switzerland - Manage and grow relationships with existing customers, ensuring continuity and trust - Hunter mentality: identify, qualify, and convert new business opportunities in Austria and Switzerland - Represent the company at industry events, trade shows, and networking opportunities to boost brand awareness - Provide responsive, locally based support to address client inquiries, issues, and needs quickly and effectively - Demonstrate strong self‑organization in managing priorities, pipelines, and market activities with minimal supervision - Understand and adapt to local market requirements, cultural nuances, and competitive landscapes - Collaborate with internal technical and production teams within our Manufacturing business unit to deliver customized solutions, especially in serial production projects - Monitor market trends and competitor activities to inform sales strategy and positioning Your profile - Proven experience in B2B sales or account management, ideally within manufacturing, engineering, or other technically sophisticated industries - Track record in managing an independent market or territory with measurable commercial success - Excellent interpersonal and communication skills, with the ability to engage effectively across cultural contexts - Strong ability to self‑organize, set priorities, and execute plans autonomously - Knowledge of the Austrian and/or Swiss markets, including industry-specific dynamics - Hands-on experience with LinkedIn Sales Navigator for lead generation, market research, and relationship building - Proficient in CRM systems, ideally Microsoft Dynamics and/or Salesforce, with a solid understanding of how to manage pipelines, accounts, and reporting - Fluency in German and English; French/Italian is a plus - Willingness to travel within Austria and Switzerland as needed