• Act as the primary escalation point for Level 1 and Level 2 support engineers. • Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. • Configure and support Single Sign-On (SSO) using Microsoft Entra. • Assist clients in meeting cybersecurity and compliance framework requirements. • Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. • Monitor service tickets to ensure timely resolution within agreed service levels. • Monitor system alerts, logs, and proactively address issues. • Identify system vulnerabilities and implement appropriate remediation. • Perform root cause analysis to minimise recurring incidents. • Design, plan, and deliver IT infrastructure projects. • Lead Microsoft 365 and file server migrations. • Deploy and configure Microsoft Intune environments. • Deliver SharePoint migration projects. • Implement disaster recovery solutions. • Configure networking infrastructure, including firewall deployments. • Support technical research and solution design alongside the Technical Manager. • Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. • Maintain accurate project and service documentation within documentation platforms. • Foster strong client relationships through professional communication and high-quality service delivery. • Demonstrate professionalism and accountability in all customer interactions. • Maintain accurate time recording and documentation for all completed work.

• Build and maintain AI-assisted automations and agent workflows (primarily in n8n) • Define orchestration logic, prompts/instructions, fallback paths, and documentation for agent-executed tasks • Evaluate which Revenue Systems processes are realistically automatable vs. human-owned • Design and implement integrations between HubSpot, internal systems, and external tools required for AI-enabled workflows • Improve and maintain CRM process logic, ownership/routing logic, and related workflow automation • Support technical investigations, automation QA, and production stabilization for newly introduced AI/agent flows • Partner cross-functionally to align business rules, controls, and expected outputs for automated processes • Contribute to future-state architecture and process hardening across Revenue Systems

Role Description Ciklum is looking for a Senior Python Engineer to join our team full-time in Romania. As a Senior Python Developer, become a part of a cross-functional development team. Our Client provides real-time data intelligence that helps B2B organizations identify the right buyers, prioritize the right opportunities, and execute go-to-market strategies with confidence. Responsibilities: - Design and implement complex backend features from conception through to deployment, ensuring they meet strategic business objectives. - Write clean, secure, highly testable, scalable, and well-documented code that adheres to coding standards and best practices. - Perform comprehensive code reviews to ensure high code quality and facilitate knowledge sharing within the team. - Actively participate in multiple aspects of the SDLC, including planning, development, testing, and deployment. - Assist in upholding and enhancing the team's engineering and quality standards, and support the team in adopting these. - Engage in the technical interviewing process. Qualifications - In-depth understanding of paradigms and principles such as Object-Oriented Programming (OOP), SOLID, and GRASP. - Proficient in documenting complex software solutions through comprehensive technical documentation and detailed diagrams. - Extensive expertise in Python and knowledge of essential third-party libraries and tools. - Profound knowledge of Python frameworks like Flask, FastAPI, and in-depth knowledge of their internal architecture. - Deep understanding of RDBMS and NoSQL systems, experience crafting high-performance queries, executing optimizations, and designing database structures. - Practical commercial experience in developing both monolithic and distributed systems. - Experience in deploying and managing applications within cloud environments such as AWS, Azure, and Google Cloud. - Advanced proficiency with unittest, pytest, nose2, and other common testing tools. - Demonstrated commitment to continuous quality enhancement on projects through conducting code reviews, establishing quality metrics, and monitoring them. - Practical experience in utilizing application deployment patterns and tools. - Hands-on experience configuring infrastructure with leading cloud service providers. Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Enjoy radical flexibility – work remotely or from an office, your choice. - Care: Medical subscription to Regina Maria, meal tickets of 16 ron net/day worked. Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and make an impact in an empowering environment. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Role Description Ciklum is looking for a Python Engineer to join our team full-time in Romania. As a Senior Python Developer, become a part of a cross-functional development team. Our Client provides real-time data intelligence that helps B2B organizations identify the right buyers, prioritize the right opportunities, and execute go-to-market strategies with confidence. Responsibilities: - Design and implement complex backend features from conception through to deployment, ensuring they meet strategic business objectives. - Write clean, secure, highly testable, scalable and well-documented code that adheres to coding standards and best practices. - Perform comprehensive code reviews to ensure high code quality and facilitate knowledge sharing within the team. - Actively participate in multiple aspects of the SDLC, including planning, development, testing, and deployment. - Assist in upholding and enhancing the team's engineering and quality standards, and support team in adopting these. - Engage in the technical interviewing process. Qualifications - In-depth understanding of paradigms and principles such as Object-Oriented Programming (OOP), SOLID, and GRASP. - Proficient in documenting complex software solutions through comprehensive technical documentation and detailed diagrams. - Extensive expertise in Python and knowledge of essential third-party libraries and tools. - Profound knowledge of Python frameworks like Flask, FastAPI and in-depth knowledge of their internal architecture. - Deep understanding of RDBMS and NoSQL systems, experience crafting high-performance queries, executing optimizations, and designing database structures. - Practical commercial experience in developing both monolithic and distributed systems. - Experience in deploying and managing applications within cloud environments such as AWS, Azure, and Google Cloud. - Advanced proficiency with unittest, pytest, nose2 and other common testing tools. - Demonstrated commitment to continuous quality enhancement on projects through conducting code reviews, establishing quality metrics, and monitoring them. - Practical experience in utilizing application deployment patterns and tools. - Hands-on experience configuring infrastructure with leading cloud service providers. Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Enjoy radical flexibility – work remotely or from an office, your choice. - Care: Medical subscription to Regina Maria, meal tickets of 16 ron net/day worked. Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and make an impact in an empowering environment. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.