• Autonomous Quote & Contract Management: Review and approve quote amendments autonomously, ensuring pro-rata billing and contract alignment are handled correctly to prevent post-sale escalations or credit notes • Quota & Commission Oversight: Verify that deal structures accurately reflect sales activities to ensure correct quota credit and commission calculations for field representatives • Complex Multi-Product Support: Lead the administrative build for larger bids and complex contracts • Systems Mastery & Process Improvement: Manage the cleanest possible sales data within Salesforce, auditing records and unblocking "locked" opportunity lines where appropriate • Partner with Revenue Operations and Finance to identify and implement processes and guardrails for pricing and contract builds, driving automation that reduces administrative time for Partnership Managers • Cross-Functional Collaboration & Debt Resolution: Act as the primary commercial bridge for the Finance team, proactively resolving complex customer queries that are blocking payment to ensure the swift closure of aged debt • Resolve invoicing discrepancies, auto-renewal challenges, and credit note requests, making autonomous decisions where appropriate on commercial resolutions that protect both the customer relationship and Arbor's revenue • Coordinate with Bid Managers on large tender opportunities (e.g., G-Cloud 14) to ensure we can operationally support our response

• Manage the onboarding and first year of administration for assigned new clients • Coordinate the transition of new plans from implementation to ongoing service • Perform annual administration and all levels of compliance testing for assigned new client plans • Complete plan documents, amendments, and related onboarding deliverables • Provide guidance to clients on compliance and administrative topics during the first year of service • Partner with internal teams to ensure a smooth onboarding experience and timely handoff to ongoing administration • Efficiently utilize technology to perform the duties of this position • Attend staff meetings and trainings as requested • Maintain a team approach by assisting in areas appropriate for this position • Own stewardship of assigned new client business relationships during onboarding and the initial service period • Other duties as assigned

Role Description The selected candidate will be speaking strictly in English during their entire shift. As an Admin Assistant, you will serve as a vital link between the clinic and its patients, ensuring a seamless journey toward holistic health. This role is designed for a detail-oriented professional who thrives in a fast-paced medical environment and is passionate about supporting individuals on their weight loss and wellness paths. You will be responsible for the high-level administrative orchestration of patient care—from managing precise hair and specimen logistics to maintaining accurate health records. Your mission is to uphold the clinic’s 27-year reputation for excellence by providing professional, empathetic communication and ensuring that no detail in a patient's personalized program is overlooked. Key Responsibilities - Handle patient follow-ups, ensuring that paperwork is complete and hair and specimen samples are mailed out in a timely manner. - Schedule and manage appointments with accuracy and professionalism. - Respond to patient inquiries and maintain excellent client communication. - Manage and update spreadsheets, reports, and administrative records. - Collaborate with the internal team to ensure smooth workflows and task completion. Qualifications - Excellent English communication skills (verbal and written). - Highly organized and able to manage multiple tasks efficiently. - Strong attention to detail. - Tech-savvy, comfortable using spreadsheets, scheduling tools, and administrative platforms. - Self-starter with strong follow-up skills and the ability to stay on top of tasks. - Prior experience in medical healthcare or patient coordination. Requirements - C1 English level is required. - Please submit your resume and audio recording in English. Benefits - Salary: $1500-$1600 per Month. - Work Schedule: Monday to Thursday, 9:00am-7:00pm, Friday 9:00am-1:00pm (EST). - Target Start Date: ASAP.

• Review patient records to ensure documentation supports appropriate billing and coding; including diagnoses, services rendered, and medical necessity. • Identify documentation gaps that may impact reimbursement, compliance, or patient care. Work with providers to resolve them. • Assist providers in understanding documentation requirements related to coding Standards (e.g., CPT, ICD-10) and payer guidelines. • Conduct routine chart audits to validate accuracy and alignment between clinical documentation and billing data. • Collaborate with the billing department to ensure clean claims and reduce denials or rework. • Provide real-time or retrospective feedback to clinicians to improve documentation practices • Track trends in documentation errors, coding issues, and claim denials. Report findings on leadership. • Support compliance with HIPAA, state regulations, and payer-specific requirements. • Develop training materials and provide education to medical and clinical staff on best practices for documentation, billing, and coding • Assist in the management of organizational projects as needed. • Assists in evaluating and standardizing operations, policies, and procedures. • Assist with training and education of staff upon request