Insure Connect Services

Role Description Our client is a specialist commercial insurance brokerage based in Australia, servicing established businesses across QLD, NSW and VIC. Their focus spans manufacturing, transport & logistics, wholesale/distribution, and construction - operating on a senior broker model built around proactive service and long-term client relationships. ICS is placing a remote skilled Commercial Underwriter into their growing team - This is a permanent remote role based in South Africa, working Australian business hours (4am to 12:30pm SAST). What you'll be doing - Underwriting and quoting across commercial lines - new business, renewals, endorsements, and risk assessment - Policy administration, amendments, and premium adjustments on Australian market platforms - Supporting the senior broker with client and insurer correspondence - Maintaining accurate records and compliance documentation in line with Australian regulatory requirements - Renewals management and proactive portfolio review support Qualifications - Minimum 10 years' experience in short-term insurance, with a strong commercial lines focus - Demonstrated tenure - long-standing, stable career history is a priority for this client - RE5 / FAIS compliant - Matric essential; degree or diploma advantageous - Confident written and spoken English - daily communication with Australian brokers and clients - Comfortable working Australian business hours (AEST/AEDT) which is equivalent to 4am - noon here in South Africa - Reliable fibre internet at home - minimum 100/100 Mbps - South African citizen, currently based in South Africa Salary R30 000 – R45 000 per month (market related dependent on experience) How to apply Quick process — your CV and basic details. A short video intro and assessment follows straight to your inbox.

• Claims handling - processing and managing STI claims from registration through to settlement across commercial lines • Underwriting & portfolio - new business, renewals, endorsements, risk assessment and premium adjustments • Client & broker engagement - professional communication with brokers, clients and insurers, relationship-first • Compliance & administration - accurate records, regulatory alignment, invoicing and documentation

• Connect experienced professionals with exciting opportunities in the brokering and insurance sectors • Maintain a diverse, pre-qualified talent pool • Match professionals to roles where they can thrive

• Assist with day-to-day office operations and documentation management • Maintain accurate electronic and physical records for audit and compliance purposes • Support invoicing, refunds, and cancellation processes in line with company procedures • Maintain clear, professional communication with clients, brokers, insurers, and internal teams • Build and maintain strong working relationships that support long-term portfolio growth • Ensure all administrative activity meets quality standards and regulatory requirements • Contribute to efficient office processes aligned with business targets • Work closely with account executives and underwriters on portfolio movements • Meet productivity expectations and contribute to continuous improvement within the team

• Connecting experienced professionals with exciting opportunities in the brokering and insurance sectors • Maintain a diverse, pre-qualified talent pool • Present qualified professionals to clients swiftly and efficiently

• Assessing and pricing risk, managing client portfolios, reviewing insurance policies, etc. • Handling claims, liaising with clients and insurance adjusters, and ensuring timely resolution of claims. • Providing administrative support, handling policy renewals, client communications, and maintaining client files.

• Strengthen brand awareness and contribute to the growth of the organization and affiliated brands. • Support product and brand promotion to both new and existing customers. • Collaborate with internal teams and external service providers to develop and deliver high-quality marketing collateral. • Coordinate key brand and digital marketing projects. • Liaise with offshore graphic design and video teams for campaign asset creation. • Develop visual content using Canva or in collaboration with design resources. • Schedule and post content across social media platforms. • Manage digital channels and internal intranet, including timely responses to reviews. • Draft engaging copy for social media, websites, and email marketing campaigns. • Compile information across departments to create customer-focused mailers in Mailchimp. • Write informative blog articles for our WordPress-based Resource Centres. • Assist in formatting and preparing documents and presentations for events and strategic meetings. • Manage orders for branded merchandise and printed collateral (brochures, business cards, etc.). • Provide hands-on support for event planning and coordination, including AGMs.

• Commercial Underwriters: Assessing and pricing risk, managing client portfolios, reviewing insurance policies, etc. • Claims Administrators: Handling claims, liaising with clients and insurance adjusters, and ensuring timely resolution of claims. • Broker Assistants: Providing administrative support, handling policy renewals, client communications, and maintaining client files.