Remote Full-Time Monday - Friday 3:30pm-12:00am EST Join a team that makes a difference in patient's lives every day! TridentCare is the leading mobile diagnostics company in the nation. We’re making a difference in lives of our patients every day! The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work. Essential Duties and Responsibilities - Assign Nurses to the proper general area and facilities as noted on the schedule. - Page Nurses for “STAT”, ASAP and PRIORITY homes. - Voice mail Nurses for 4 hour and 2-hour STAT turnaround times. - Communicate and report problems with house Supervisor and Field Supervisor. - Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases. - Must inform client of any delays after 1 hour for STAT cases. - Must assist Nurses with a variety of daily needs (directions, case type, client info). - Must be willing to cross-train into Customer Service role. - Answer phones in a timely manner (within 3 rings) - Flexible to assist with overflow orders (client orders) - Must assign STAT cases within 10 minutes of appearing on screen. - Must assign regular calls within 15 minutes of appearing on screen. - Persistently dispatch all calls to Tech (page twice) - Focus on assigned dispatch area but must be aware of activity in other areas. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to work independently and with a team. - Strong customer service skills. - Solid communication skills (verbal, written, and listening). - Solid problem solving and decision-making ability. - Good organizational skills. - Ability to execute and prioritize multiple tasks. - Professional demeanor and appearance. - Must be flexible and adaptable to change. - Ability to build relationships (respect, trust, consensus) and motivate others. - Encourage and inspire others - Knowledge of customer service strategies. - Solid analytical skills. - Ability to work independently in a high-volume environment. - Knowledge of Medical Terminology a plus but not required. Education and/or Experience High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience

About the Role Location: Remote – Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. What Can I Expect? - We make sure you have the tools you need to be able to do your job right and be connected with your team. - Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. What You'll Do - Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases - Handle both inbound and outbound communications (phone, email, mail) - Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents - Expedite and track case handling through documentation systems - Meet required metrics - Handle multiple cases simultaneously within guidelines - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success Required Skills - Excellent multitasking, analytical and problem-solving skills - Microsoft Office skills Eligibility Requirements - High school diploma or equivalent - One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Able to work shifts within the center's hours of operation: - Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem / router using an Ethernet cable - Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices - Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo - Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa - Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

• Provide top-tier support via email, live chat, and some phone support. • Help customers navigate our website, place orders, and track shipments. • Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment. • Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership. • Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.

Important things YOU should know: - Must be fluent in Spanish - Fully remote opportunity - Training schedule: 8:00am- 4:30pm CST Monday – Friday - Work schedule (after training): 8:00am – 4:30pm CST Monday - Friday - Hours of operation: 7:00am - 10:00pm CST so shift could flex based on business need - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - $2.00/hour differential on Mon/Tues - Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401(k) What will YOU be working on every day? - Servicing our Dental and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail Required Knowledge, Skills, and Abilities - Must be fluent in Spanish - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook - Ability to work occasional overtime as needed - Excellent listening and communication skills - Superior customer service skills including the natural ability to provide empathy - Strong data entry/typing skills - Strong navigation skills and the ability to multi-task - Excellent attention to detail - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need - Leverage knowledge and resources to provide the appropriate solutions What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry - Previous experience working in a virtual environment - Understanding of dental, vision and/or medical insurance terminology - Previous call center experience