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Stop disease through technology.
Project Manager – SaaS Implementation
Location
United States
Posted
64 days ago
Salary
0
Seniority
Senior
Job Description
Project Manager – SaaS Implementation
InductiveHealth Informatics
• Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable • Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project • Track and ensure project burn rate is within identified projections • Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion • Develop a high-level understanding of our supported products and how they are used • Understand the contract and all deliverables to ensure requirements and scope are widely known and met • Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests • Work with Client Success Manager to request funding approval for out-of-scope work requests • Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation • Review client complaints and concerns and seek to improve the client experience • Create a monthly project status report • Work with Client Success Manager to provide metrics for monthly client status report • Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate • Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues • Follow established change control procedures to manage overall project scope • Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members • Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed • Manage utilization, allocation, and burn for each project • Facilitate regular project team meetings including meetings with internal team members and client representatives • Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items • Follow up on all action items and outstanding tickets in a timely manner • Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects • Assist in RFP responses • Attend internal and external subject matter meetings as needed
Job Requirements
- At least five years of project management experience, preferably in public health or health informatics
- Bachelor’s Degree is required
- Must be a self-starter who is internally motivated and knows how to take initiative
- Experience gained by working with Federal agencies, public health agencies, laboratories, or member-based organizations
- Familiarity with MS Office Suite including MS Excel, MS Outlook, MS Visio, and MS Project
- Capable of working under tight deadlines and handling multiple projects
- Excellent client relations, presentation, organizational, writing, and communication skills
- Ability to communicate with a broad array of individuals with varying technical aptitudes, professional backgrounds, and affiliations
- Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible
Benefits
- Virtual first, remote organization and culture
- Flexible Paid Time Off (PTO)
- 401(k) retirement plan with corporate matching
- Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
- Short Term and Long Term Disability (for employee)
- Life Insurance (for employee)
- New Team Member support for home office setup
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Implementation Project Manager
Centerbase LLCAt Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients. Our belief and commitment are built on 3 Centerbase core values: Own it with Action Better Every Day Win as One
Role Description We are seeking a skilled Project Manager to join our team and lead the onboarding and implementation of our legal software solutions for our customers. The ideal candidate will have a strong background in project management with a proven track record of successfully managing software implementation from initiation to completion. You are the single point of contact to not only define the scope of the project, but to help craft solutions for issues presented. In this role, you will communicate with cross-functional departments to ensure expectations, commitments and transparency of project progress. Implementation Project Managers will manage multiple projects, ensuring milestones are met and successful hand-offs occur with the Customer Success Manager. Responsibilities - Lead the onboarding and implementation process for new customers adopting our legal software solutions. - Coordinate with customers to gather requirements, ensure project deliverables, and establish project timelines and milestones. - Coordinate with internal teams, including Product, Training, Support and Customer Success Teams to ensure timely delivery of project deliverables. - Provide regular project status updates to customers and internal stakeholders, including progress reports, risk assessments, and issues resolutions. - Build and maintain healthy customer relationships while ensuring clear communication and understanding of the project between all involved Centerbase departments and the customer. - Proactively anticipate potential risks before they escalate into issues, and effectively implement measures to mitigate these risks. - Educate customers on the benefits of Centerbase to ensure a maximum return on their investment. - Partner with customers on change management to help with adoption within their business. - Collaborate with Sales and Account Management teams to identify upsell opportunities and drive customer satisfaction. - Communicate internally about process improvement, recommendations and gaps to continue to drive the most effective and efficient implementation possible. - Facilitate hand-off calls with Customer Success Team to ensure internal knowledge is transferred and succinctly breakdown milestones of the projects, outstanding issues and or risk associated. - Stay up-to-date on industry trends and best practices in legal technology and project management. - Conduct post-implementation reviews to evaluate project success and identify areas for improvement. Qualifications - Passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience. - Analytical thinking skills and a proactive approach to problem-solving. - Advanced written and communication skills. - Experience with legal industry and or software solutions is desirable. - Able to communicate at all levels of an organization and present project statuses with regularity. - Can teach customers how to leverage software on their own to ensure project and scope stays on track. - Can execute on deadlines and manage expectations while mitigating risk. - Effective at up/down communication to ensure successful hand-offs and key learnings to drive process improvement. Requirements - Bachelor’s Degree preferred or the equivalent of 3+ years of work experience in project management, preferably in the legal industry. - Track record of successfully managing software implementation projects. - Strong communication, negotiation, and stakeholder management skills. - Experience using GUIDECx is a plus. - Great interpersonal and client-handling skills with the ability to manage expectations and explain technical details. - Ability to communicate confidently & concisely. - Analytical thinking skills and a proactive approach to problem-solving. - Experience in project management and the ability to plan your own time and meet deadlines. - Able to multi-task with multiple concurrent projects while working in a high volume, fast-paced environment. Company Description At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients. Our belief and commitment are built on 3 Centerbase core values: - Own it with Action - Better Every Day - Win as One
