Incora

• Administer, execute, review, and document Human Resources processes for personnel • Ensure compliance with applicable labor legislation, internal policies, operational guidelines, and audit requirements • Manage multi-site personnel • Address and document labor conflicts • Execute and document termination and resignation processes • Prepare and control employment contracts according to labor laws • Track and update key Human Resources indicators • Coordinate with internal operational areas

• Serve as primary day-to-day contact for assigned customers. • Respond to RFQs (requests for quote) in a timely manner. • Prepare pricing and quotations. • Follow up on open quotes to convert opportunities into orders. • Process purchase orders and sales orders accurately. • Resolve customer issues related to pricing, shortages, delays, or returns. • Maintain regular communication with customers. • Identify growth opportunities within existing accounts. • Coordinate with Outside Sales / Account Managers. • Review customer spend trends and buying patterns. • Support contract pricing and long-term agreements. • Work with purchasing, planning, warehouse, and suppliers on delivery commitments. • Expedite late orders and manage backorders. • Provide order status updates and shipment tracking. • Maintain CRM / ERP records. • Track bookings, sales, margins, and pipeline. • Support month-end revenue goals and AOP targets.

Role Description We are currently seeking an exceptional Global Senior Benefits Administrator here at Incora. This role is a key member of the Total Rewards team responsible for the day-to-day administration, optimization, and continuous improvement of employee benefits across multiple countries. Responsibilities include: - Administer health & welfare, retirement, time-off, insured, and voluntary benefits across the U.S. and international markets (EMEA, APAC, LatAm). - Manage eligibility, enrollments, life events, terminations, and data corrections with accuracy and timeliness. - Maintain data integrity and troubleshoot eligibility rules, life-event logic, and HRIS/payroll interfaces. - Partner with Payroll on deductions, arrears, refunds, taxable benefits, retroactivity, and reconciliations. - Support global benefits renewals, implementations, plan updates, and data feed testing. - Manage day-to-day relationships with carriers, ben-admin platforms, and brokers. - Monitor vendor performance, SLAs, and data feed accuracy; lead regular vendor reviews and corrective actions. - Support market reviews, benchmarking, renewals, and RFPs. - Ensure administration compliance with global requirements (ERISA, ACA, HIPAA, COBRA, GDPR, local statutory rules, Works Council requirements). - Support audits, nondiscrimination testing, and SOC/ISAE controls. - Maintain plan documents, SPDs, SBCs, notices, and country-specific evidence of coverage. - Maintain SOX-ready processes, SOPs, and documentation. - Administer U.S. leave of absence and workers' compensation programs; manage cases and partner with Prudential and Health & Safety. - Ensure accurate payroll processing for all leaves. - Administer 401(k) funding and reporting; ensure accuracy of contributions and timely funding. - Manage benefits invoicing and ensure timely payment of suppliers. - Serve as a primary escalation point for benefits and leave inquiries, maintaining SLAs and quality standards. - Deliver clear, empathetic communications including guides, FAQs, orientation materials, and open enrollment content. - Facilitate benefit webinars and country-specific education sessions. - Primary Wellness program manager focusing on promoting engagement and provider-supported programming. - Lead annual open enrollment end-to-end. - Support M&A diligence and integration, including benefits mapping, transition planning, and communications. - Analyze program utilization and cost trends to identify improvement opportunities. - Draft and deliver clear, empathetic benefits communications: guides, microsite content/FAQs, OE materials, and manager toolkits. - Facilitate benefits orientations, webinars, and country-specific education sessions aligned with local practices and cultures. Qualifications - Global benefits experience, including renewals, RFPs, benchmarking, or M&A integration. - Bachelor’s degree in HR, Business, Finance, or equivalent experience. - Workday or similar HRIS experience; strong systems proficiency. - Experience in complex, matrixed global organizations. - Professional certifications preferred (CEBS, GBA, CBP, PHR/SPHR, SHRM-CP/SCP). - Strong stakeholder management and influencing skills. - Knowledge of global benefits and rewards practices. Requirements - Ability to align benefit strategies with global business objectives. - Strong skills in data analysis and benchmarking. - Proficiency in HRIS systems and tools (e.g., Workday). - Understanding of international benefit practices and legal requirements. - Sensitivity to cultural differences in reward expectations and communication. - Ability to influence and collaborate with senior leaders and cross-functional teams. - Results-oriented: Focused on delivering measurable outcomes and continuous improvement. - Resilient and adaptable: comfortable in fast-paced, evolving environments. - Detail-oriented: high attention to accuracy and quality in data and documentation. - Collaborative: Builds strong relationships across geographies and functions. - Ethical and Discreet: Maintains confidentiality and integrity in handling sensitive data. - Innovative: seeks out new approaches to enhance employee value proposition. Benefits - An exciting package that includes a great salary and benefits. - Opportunity to work in a first-class brand-new environment. - Eligibility for one of our incentive programs. - 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees. - FlexTime policy for Full-Time Exempt employees, along with 80 hours of Exempt Sick time. - Generous discount portal available to Incora employees via Perkspot. - Employer-paid Group Life Insurance at 1x salary, STD, and LTD. - 401K plan with company match.

• Serve as primary day-to-day contact for assigned customers • Respond to RFQs (requests for quote) in a timely manner • Prepare pricing and quotations • Follow up on open quotes to convert opportunities into orders • Process purchase orders and sales orders accurately • Resolve customer issues related to pricing, shortages, delays, or returns • Maintain regular communication with customers • Identify growth opportunities within existing accounts • Coordinate with Outside Sales / Account Managers • Review customer spend trends and buying patterns • Support contract pricing and long-term agreements • Work with purchasing, planning, warehouse, and suppliers on delivery commitments • Expedite late orders and manage backorders • Provide order status updates and shipment tracking • Assist with inventory solutions and stocking programs • Maintain CRM / ERP records • Track bookings, sales, margins, and pipeline • Support month-end revenue goals and AOP targets

• Delivering operational and strategic plans through overall supply chain management • Responsible for orderbook and delivery management • Lead operational supply chain performance and manage vendor relationships • Develop business plans and ensure accurate resource planning • Establish and measure annual strategic objectives for operational performance • Collaborate with stakeholders across a global team, supply base, and customers • Establish, measure, and monitor vendor performance KPIs • Deploy strategy, processes, and procedures across the region

• Manage the day-to-day administration of Incora’s global benefits, wellness, retirement, and leave programs, including medical, dental, vision, life, disability, and wellbeing initiatives. • Support the execution of a global benefits and wellness strategy aligned with company goals, values, and regional market practices. • Coordinate and manage annual benefit renewals, working with brokers and vendors to evaluate plan design changes, pricing, and employee impact. • Partner with HRBPs and People leaders to ensure benefit programs support workforce needs, are inclusive, and enhance the employee experience. • Maintain a comprehensive and accurate inventory of global benefit plans using tools such as Lockton’s Global Navigator. • Support the design, implementation, and administration of Incora’s compensation programs, including base pay structures, incentive plans, and job architecture. • Conduct compensation benchmarking and market analysis to ensure pay practices remain competitive, equitable, and aligned with business needs. • Analyze benefit and compensation data to identify trends, manage costs, and support informed decision-making. • Manage relationships with external vendors, consultants, and brokers to ensure high service quality and value.

• Maintain a strong knowledge of Incora products and LTA & JIT service solutions, and on-site and FSL policies and procedures • Administer and fulfil the implementation project, transition, and any on-going support activities of the company’s new special customer contract inventory management projects • Follow and complete implementation plan tasks developed by the Implementations Project Manager • Organize resources for implementation process • Coordinate final phase operations, (including sites visits with the Project Completion Teams) with the Operations Manager to ensure plan fulfilment, and a smooth, efficient and successful customer experience • Assist in defining customer parts requirements by point-of-use, work Center and project • Map customer production floor, as needed • Create system data records • Assist in the design and installation of scanning and barcode label equipment at inventory locations • Assist in the training of on-site personnel; develop and maintain training manuals and conduct initial and on-going training efforts for customer and company personnel • Identify and coordinate process improvements to existing and new contract operations • Aid in the testing and deployment of process, hardware and software solutions applicable to contract operations • Direct day-to-day activities of implementation crews, as requested • Ensure all organization activities and operations are carried out in compliance with local state and federal regulations and laws governing business operations • Work in concert with JIT Regional Customer Program Managers, as necessary, to assist in the day-to-day operations of existing customer contracts • Work in concert with CDF & FSL Warehouse Managers, as necessary, to assist in the day-to-day warehouse operations of existing contracts • Attend regularly scheduled and impromptu departmental meetings, and attend company-sponsored training or meetings, as required • Frequent Business Travel as needed to support projects.

• Serving as a primary point of contact for customers sales and market development • Data analysis and negotiation skills are regularly utilized to identify potential areas of expansion • Develop prospective new customers and maximize existing sales opportunities • Execution and application of sales initiatives, policies and programs in support of business plans and strategic objectives • Provide support and assistance to Sales Branches, Internal Sales, Corporate Sales, Operations, Purchasing, Quality, Finance and other departments as needed to resolve sales related efforts • Recognize when negotiation may produce sales opportunities and utilize effective negotiation skills • Prepare periodic sales reports showing sales volume, potential sales and areas of expansion • Train and mentor Level I Sales Representative • Attend regular and impromptu sales meetings and company-sponsored training and events, as required

• Provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit • Accountable for the directing, managing & coordination of all contract activities within the given customer contracts and supporting functions to achieve the Company’s business goals • Responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships • Manage a contract team to administer the day-to-day operational functions and deliver best in class customer service • Build partnerships, and support the customer contracts • Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora • Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable • Conduct interviews, hire and train on-site personnel (when necessary to do so) • Ensure longevity of a partnership culture in all Incora’s contracted customers • Responsible for the maintenance of the contract for the life of the contract • Develop key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance • Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate • Ability to travel, as necessary, between customers’ sites.

Our Incora Story is really taking off—and we’d love you to join us on the journey. As a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do. We are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence. The Role The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams. You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded. Key Responsibilities - Build and maintain strong working relationships with external customers and internal partners - Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms - Provide excellent customer service through fast, accurate, and professional response to requests - Respond promptly to customer inquiries related to order status, availability, and delivery plans - Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements - Run and review open order reports daily to ensure on‑time shipment - Verify order releases against contract requirements for accuracy and compliance - Manage bin maintenance, backorders, and contract changes accurately and timely - Coordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment - Resolve backorders and support root cause initiatives with a target of zero backorders - Investigate and resolve intermediate to complex customer issues in alignment with company policies - Provide LTA (Long‑Term Agreement) contract administration support - Process customer returns (RMAs) and ensure proper documentation - Ensure quality flow‑downs are correctly applied during contract review - Interface directly with customer auditors to support compliance with customer specifications - Update customer portals with shipping and delivery information to maintain high performance ratings - Prepare, manage, and follow through on customer expedite requests - Train and mentor sales team members, as assigned - Participate in ad hoc projects, departmental meetings, and company training initiatives - Our Values Success at Incora starts with living our values every day: - Courage – Take ownership of issues and challenges - Collaboration – Share knowledge and support one another - Commitment – Deliver on internal and external customer expectations - Community – Value people and the world we share About You Education - High School Diploma or GED required - Bachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience) Qualifications & Experience - 3–5 years of combined Sales and Customer Service experience (aerospace industry preferred) - Demonstrated ability to manage intermediate to complex customer accounts - Proven success conducting root cause analysis and resolving customer issues - Strong customer service mindset with the ability to work tactfully and professionally - Excellent organizational, time‑management, and follow‑through skills - Ability to manage multiple priorities in a fast‑paced environment - Strong verbal, written, and presentation skills with a focus on quality and service - High attention to detail with accurate data entry and documentation practices - Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) - Ability to collaborate effectively across departments to drive results What Incora Offers - Competitive compensation and comprehensive benefits - Eligibility for company incentive programs - 8 paid holidays plus 2 floating holidays - FlexTime policy for exempt employees - 80 hours of exempt sick time - 2 weeks paid parental leave - Multiple health plan options with competitive premiums - Employer‑paid life insurance (1× salary), STD, and LTD - 401(k) with company match - Employee discount portal via PerkSpot - A modern, first‑class work environment - Clear opportunities for career growth as part of the Incora Story Equal Opportunity Employer Incora is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.