Overview The Client Solution Specialist I Retail is a key member of the Cotiviti Retail team, responsible for supporting client relationships, managing client enhancement requests, and providing application support. This role is ideal for a client-focused professional with experience in a retail-related industry, strong written and verbal communication skills, and the ability to analyze complex information in a dynamic, matrixed environment. In this role, the Client Solution Specialist supports the successful delivery of solutions and services for strategic clients across the Retail division. The specialist collaborates closely with cross-functional partners—including Go-To-Market (GTM), development, product, and content teams—to ensure client needs are understood, prioritized, and effectively addressed. Responsibilities - Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions. - Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success. - Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services. - Investigate, analyze, and respond to client questions and issues for product. - Explain and demonstrate alert applications and product functionality to clients. - Generate, interpret, and present client and product performance reports. - Provide data analysis on client-specific datasets and broader retail data trends. - Support invoicing and contract management efforts by maintaining accurate records for assigned clients. - Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders. - Coordinate implementation, ongoing support, and maintenance activities for assigned accounts. - Complete all responsibilities as outlined in the annual performance review and/or goal setting. - Complete all special projects and other duties as assigned. - Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - B.S., B.A, or advanced degree in business or retail related field, or equivalent experience.  - 1-3 years working in customer relations, sales or Client Services required. - Proven ability to manage client expectations, multiple tasks, and deadline accountability.   - Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required.  - Excellent oral and written skills are required.  - Excellent organization skills, with ability to track multiple projects simultaneously. - Strong interpersonal skills required. - Understands that the clients’ best interests are served through smooth, seamless service delivery.  - Proactive, self-motivated individual with a demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision. - Strong technical skills, with proven track-record of working with robust software platforms. - Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.  Mental Requirements: - Communicating with others to exchange information. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions are expected. Base compensation ranges from $58,000 to $78,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 04/12/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/12/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-JB1 #LI-Remote #senior

Job Description: Job Description At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs.Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently. Key Responsibilities - Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently - Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions - Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company - Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support - Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs - Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes - Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions - Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time - Demonstrate strong problem-solving, communication, and multitasking skills in a fast-paced, customer-first and sales-driven environment Qualifications - High school diploma or equivalent. - 1-2 years of customer service or call center experience. - Experience supporting business-level (B2B) customers, preferred. - Proficiency with CRM and billing systems, including Salesforce and ACP. - Experience with Salesforce & ACP - MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages. - LANGUAGE SKILLS - Ability to read and comprehend simple instructions and short correspondence. Ability to write simple correspondence with accurate grammar. Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization. - REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. - Strong customer service skills with emphasis on phones and data entry preferred. - Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability. Core Competencies - Committed: Values each and every customer, while working hard to keep their business and support our communities. - Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. - Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. - Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children) - Paid time off (vacation, holiday, and personal/sick days) - 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation) - Group Legal plan with Identity Theft Protection Additional Perks - Tuition reimbursement (up to $5,250 on 1st year) - Annual community support to various organizations across the U.S. - Associate recognition & awards programs - Advancement opportunities - Collaborative work environment We’re an Award-Winning Organization! Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-XY1

The Client Specialist is responsible for managing direct sales activities within NSF. This role focuses on growing existing Core client accounts, converting qualified leads into new business, and responding promptly to client inquiries and service requests. With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you. From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.

Customer Service HRS Specialist - Bilingual-1--------------------------------------------------------------- The Customer Service HRS Specialist - Bilingual role serves as the initial point of contact for members, providers and other external groups for a wide range of inquiries related to Health-Related Services (HRS are certain flexible services defined as Health-Related Services by the state of Oregon.) The role is responsible for providing advanced customer service to support improved health care delivery and overall community health outcomes. This is an external facing role, and the majority of job duties involve inbound and outbound call work as well as other modes of communication. This position is eligible for a 3% bilingual pay differential. Estimated Hiring Range: $28.23 - $34.50 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Essential Responsibilities - Respond to inquiries originating from a wide range of customer groups including members, providers and other departments and organizations (e.g., community-based organizations, regulatory bodies such as the Oregon Health Authority, etc.). - Communicate with customer groups via telephone, email and text as appropriate. - Research, verify and resolve a broad array of inquiries, both simple and complex, related to Health-Related Services. - Assist members with applying for Health-Related Services and obtaining information about the status of their requests. - Provide clear communications, timely responses and high-level customer service. - Use online tracking systems to document all activities and communications related to each Health-Related Services inquiry, request, status and outcome. - Receive and apply updates on current, evolving policy and process changes related to Health-Related Services. - Perform ongoing analyses of data and information to identify opportunities for improvement in operational efficiencies. - Collaborate with teams inside and outside of the department to share information, obtain information and resolve customer inquiries. - Partner closely with the Authorization team to gather and compile complete and accurate information for requests and coordinate any necessary outreach. - Complete (off phone) administrative tasks and project work in an efficient and timely manner. - Adhere to all Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational standards related to protected health information, privacy and confidentiality. - Create and update job aids, reference information and other documentation as needed. - Participate in cross-departmental workgroups as needed. Experience and/or Education Required - Minimum 3 years’ customer service experience including 2 years supporting healthcare members, providers or health-related insurance providers, vendors or related entities - Minimum 1 year experience in Call Center - Fluency through language testing in a second language relevant to the population served Preferred - Customer service experience with a health insurance carrier/health plan, the Oregon Health Plan and/or roles providing crisis management Knowledge, Skills and Abilities Required Knowledge - Knowledge of (or ability to quickly learn) Oregon Administrative Rules (OARs), Federal laws and other regulatory agencies that relate to medical health, Medicaid and Medicare Industry - Knowledge of the basic concepts of Managed Care - Knowledge of principles of organizational change and ability to act as a change agent - Knowledge of Health-Related Services (HRS) requirements and processes Skills and Abilities - Ability to learn and apply Oregon Administrative Rules (OARs), Federal Laws and various agency regulations as they relate to processing Health Related Services - Ability to effectively use phone system and system reports - Ability to speak English as well as a second language relevant to the population served - Strong computer and data analysis skills - Excellent interpersonal skills, customer service and strong active listening skills - Excellent reading, spoken and written communication skills - Ability to proactively work to build and improve team operations - Ability to work under pressure in a complex and rapidly changing environment - Basic mathematical skills - Excellent problem solving and decision-making skills - Ability to successfully manage multiple tasks - Ability to support and comply with organizational policies, procedures, and guidelines - Ability to participate fully and constructively in department meetings and contribute to decisions - Ability to work effectively with diverse individuals and groups - Ability to learn, focus, understand, and evaluate information and determine appropriate actions - Ability to accept direction and feedback, as well as tolerate and manage stress - Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day - Ability to hear and speak clearly for at least 3-6 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. Work Location: Work from home Schedule: Operation hours are 7 days per week, 8:00am – 8:00pm We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.