IDC Research Inc.

Role Description IDC is looking for a driven and intellectually curious Marketing Development Representative (MDR) to join our Marketing team. In this role, you will serve as the critical link between IDC’s marketing engine and our global sales organization — converting marketing-sourced leads, inbound website activity, event contacts, and analyst-referred prospects into qualified pipeline opportunities. You will work closely with Account Executives and Field Marketing teams while developing deep knowledge of the technology market landscape and sharpening your skills across the full B2B sales cycle. High performers in this role build a clear path toward Account Executive, Field Marketing, or Marketing Operations careers. What You’ll Do - Inbound Lead Qualification - Respond to inbound demo requests, contact-us submissions, and high-intent website activity within defined SLA windows. - Conduct structured discovery conversations via phone, email, and LinkedIn to assess buyer intent, fit, and urgency using proven qualification frameworks (BANT). - Route well-documented, sales-ready leads to the appropriate Account Executive with context that accelerates deal progression. - Maintain CRM hygiene and ensure all activity, notes, and lead statuses are accurate and up to date in Salesforce. - Campaign & Program Follow-up - Execute rapid, personalized follow-up on Marketing Qualified Leads (MQLs) generated from paid media, social campaigns, webinars, and content downloads. - Tailor outreach to reflect the specific marketing touchpoint that drove engagement, demonstrating relevance and creating a compelling reason to connect. - Convert marketing engagement into Sales Qualified Leads (SQLs) by surfacing pain points, buying intent, and near-term project timelines. - Provide feedback to the Marketing team on lead quality, messaging resonance, and campaign effectiveness to drive continuous improvement. - Event Lead Conversion - Support pre-event outreach to drive attendance, schedule meetings, and build pipeline ahead of IDC conferences and third-party industry events. - Execute structured, time-sensitive post-event follow-up using nurture-to-pipeline playbooks to convert event contacts into active opportunities. - Collaborate with Field Marketing and sales leadership to prioritize event leads and ensure consistent, high-quality follow-up cadences. - Analyst-Sourced Leads - Manage a structured, closed-loop handoff process for referrals and recommendations passed from IDC’s global analyst community. - Qualify and progress analyst-endorsed leads with a consultative, high-touch approach that reflects the credibility and depth of IDC’s research brand. - Maintain clear communication with both the referring analyst and the receiving Account Executive to ensure seamless, professional handoff experience. Qualifications - Bachelor’s degree in Business, Marketing, Communications, or a related field. - Exceptional verbal and written communication skills, with the confidence to engage senior business and technology leaders. - Strong organizational skills and the ability to manage high lead volumes, competing priorities, and time-sensitive SLAs simultaneously. - A data-driven mindset with the ability to track, interpret, and act on performance metrics and pipeline data. - Genuine curiosity about the technology industry, market trends, and how organizations buy and consume research and advisory services. Preferred Qualifications - 1–2 years of experience in a sales development, inside sales, marketing, or customer-facing role. - Hands-on experience with CRM platforms, preferably Salesforce, and sales engagement tools such as SalesLoft. - Familiarity with lead qualification frameworks (BANT, MEDDIC, SPIN) and B2B demand generation concepts. - Exposure to LinkedIn Sales Navigator, ZoomInfo, or similar prospecting and intelligence tools. Benefits - 15 vacation days (prorated based on start date). - 12 company-paid holidays. - 6 paid sick days (prorated based on start date; may vary by state). - Medical, dental, and vision coverage. - 2 floating holidays (prorated based on start date). - 1 volunteer day. - 401(k) company match (IDC matches 3% on the first 6% of employee contributions). - Company-paid short-term disability. - Company-paid life insurance. - Company-paid parental leave. Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner. The expected total annual compensation, depending on location and experience, is between $80,000 - $95,000, inclusive of base salary and variable compensation. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).

Role Description The Contract Project Manager will lead a focused, time-boxed audit of IDC’s Sales Hub content library. Working closely with Product Managers, Analysts, and other content owners, this person will systematically review each asset, validate its currency and accuracy with the appropriate owner, and deliver a clean, tagged inventory of current, sales-ready assets. This role requires exceptional attention to detail, strong organization, and the confidence and diplomacy to drive clear decisions across many busy stakeholders. What You’ll Do - Inventory and triage approximately 1,700 Sales Hub assets, using the existing enriched inventory as the starting point, and classify each asset by status: current, needs update, outdated/retire, or duplicate. - Partner with Product Managers, Analysts, and other content owners to validate the currency and accuracy of each asset, resolve conflicting input, and secure clear keep, update, or retire decisions. - Apply a consistent tagging and metadata structure, including product, persona, funnel stage, owner, last-validated date, and status, to support downstream search and retrieval. - Produce and maintain a single authoritative master list of current, usable assets, with a documented disposition and rationale for every item. - Identify duplicate assets for consolidation and surface gaps where current, sales-ready content is missing. - Manage the project end to end, including maintaining the project plan and schedule, tracking progress against the 6–8 week timeline, providing weekly status updates, and escalating risks and blockers promptly. - Document the taxonomy and process so the validated library can feed the interim AI retrieval tool and support the broader Product Education program. - Ensure a clean handoff at the conclusion of the project. Qualifications - 5+ years of experience in project management, content operations, sales operations, sales enablement, or a comparable detail-intensive coordination role. - Exceptional attention to detail and strong organizational discipline, with the ability to manage a high volume of items without sacrificing accuracy. - Confident and diplomatic communication skills, with the ability to work across Product Management, Research/Analyst, and Enablement teams while driving timely decisions from busy stakeholders. - Hands-on proficiency with SharePoint, including document libraries, metadata, and versioning. - Strong Microsoft 365 skills, including advanced Excel capabilities. - Proven ability to design and manage a structured process, consistently meet deadlines, and work independently in a remote environment. Preferred Qualifications - Familiarity with the technology research/analyst industry or IDC’s product portfolio. Benefits At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner. The expected daily compensation is $1000.00. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).

Role Description IDC is building the next generation of AI-powered intelligence products. Our engineering organisation runs multiple capability streams — UI, AI, Search, Data, Entitlements — delivering across a set of strategic product themes simultaneously. We are looking for a Senior PI / Scrum Master to own and drive the delivery cadence across our active engineering themes. This is not a role for a process enforcer. It is a role for someone who knows Agile and PI frameworks well enough to apply them pragmatically — adapting the approach to what the team and environment actually need, not following a textbook. The right person is as comfortable talking blockers with an engineer as running a planning session with a product owner. They understand how software gets built, what slows teams down, and how to remove it. What You’ll Do - Facilitate weekly planning, theme sync, deployment review, sprint demo, and PI review ceremonies across active delivery themes - Own the open decisions list — ensuring blockers are named, owned, and closed before they slow engineering down - Track and report delivery health metrics (DORA) and team health signals (SPACE) weekly - Maintain Jira backlogs and Confluence documentation as a live reflection of programme status - Coach engineers, tech leads, and product owners on delivery best practices — without being dogmatic about process - Continuously adapt the delivery approach based on retrospective feedback and what actually works for the team Qualifications - 5+ years in a Scrum Master, delivery, or programme coordination role in a software engineering environment - Solid knowledge of Agile and PI planning frameworks (Scrum, SAFe, or equivalent) — with the judgment to adapt them - Experience coordinating multiple cross-functional teams toward a shared delivery goal - Strong facilitation skills — planning sessions that produce real commitments, not just discussion - Comfortable in a technical engineering environment — credible with engineers without needing to write code - Fluent in Jira and Confluence - Nice to have: Background as a software engineer, technical lead, or programme manager who moved into delivery - Experience with DORA metrics, distributed teams (CZ/UK/US), and CI/CD deployment reviews - Agile or SAFe certifications are a plus but real experience comes first Benefits - Equal Opportunity Employer - IDC is committed to providing equal employment opportunities for all qualified persons - Employment eligibility verification required - We participate in E-Verify

Role Description IDC is seeking an experienced Contract Executive Recruiter to support talent acquisition at the leadership level. This individual will partner closely with senior stakeholders to identify, engage, and deliver top executive talent across IDC's research, sales, and operations functions. - Manage full-cycle executive searches for director-level and above positions across IDC's global teams. - Partner with hiring managers and senior leadership to define role requirements, candidate profiles, and search strategy. - Source passive candidates through direct outreach, networking, LinkedIn Recruiter, and industry channels. - Conduct in-depth candidate screenings and present qualified talent with clear, concise assessments. - Manage candidate experience from initial outreach through offer acceptance. - Provide market intelligence and compensation benchmarking to inform hiring decisions. - Maintain accurate pipeline tracking and provide regular search updates to stakeholders. Qualifications - 8+ years of executive recruiting experience, ideally with a mix of retained search firm and in-house experience. - Proven track record placing director, VP, and C-suite candidates. - Experience recruiting within research, technology, media, or professional services industries strongly preferred. - Strong sourcing skills and deep familiarity with LinkedIn Recruiter and ATS platforms. - Excellent communication and stakeholder management skills. - Ability to work independently, manage multiple searches simultaneously, and deliver results in a fast-paced environment. - Exceptional executive presence. Requirements - Contract duration: 3 months with potential for extension. - Hours: full time. - Compensation: $40-$70 hourly rate. Benefits - Collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. - Work helps shape how the world understands technology and where it goes next. - Meaningful work backed by a culture that supports growth, collaboration, and long-term career development. Company Description At IDC, your work helps shape how the world understands technology and where it goes next. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. - Recognized by IIAR as Analyst Firm of the Year for five consecutive years. - More than 1,000 analysts worldwide with a truly global perspective. - Combines deep expertise with practical relevance. - Your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day.

Role Description IDC is seeking a Vice President, Worldwide Channels, Partners, and Ecosystem Research to lead one of IDC’s most strategically vital global coverage areas. In this role, you will lead the team responsible for the research agenda and thought leadership for IDC’s worldwide channels, ecosystems and alliances program, spanning direct channel coverage, partner ecosystems, Distribution, ISV and GSI partnerships, and broader go-to-market alliance strategies. You will lead a globally distributed team of analysts, setting the intellectual direction of the practice while driving revenue growth across syndicated research, custom advisory, data products (Distribution Tracker) and executive events. Working at the intersection of technology industry dynamics and vendor strategy, you will serve as IDC’s primary voice on channel and ecosystem transformation, engaging with C-suite clients, shaping IDC’s public agenda, and ensuring the practice delivers measurable impact for customers and IDC alike. The ideal candidate is a credible thought leader who combines deep domain expertise in technology vendor channels, partner ecosystems, or alliance strategy with proven commercial leadership and the organizational skills to manage and develop a high-performing global team. This role requires candidates to be based in the Pacific or Mountain time zone and approximately 25% global travel, including California, Western Europe, and Asia Pacific markets. Qualifications - 10+ years of experience in technology industry research, channel strategy, partner management, and/or a closely related field. - Prior experience with an analyst firm, strategy consulting organization, or a vendor/distributor channel leadership role. - Demonstrated track record of building or growing a research or advisory practice. - Experience managing globally distributed, cross-cultural teams. - Proven revenue ownership across subscription research, advisory retainers, or custom engagements. - Comfortable in public speaking, media engagement, and executive advisory settings. - Familiarity with the competitive research landscape, including Gartner, Forrester, 451 Research, and Canalys, is a plus. Requirements - Domain Expertise: Substantive, practitioner-level knowledge of the IT channel and partner ecosystem landscape. - Research and Analytical Leadership: Experience leading a research function, managing an analyst team, or directing a large-scale market intelligence practice. - Commercial Acumen and Revenue Ownership: Genuine track record of revenue accountability and managing client relationships at the executive level. - Global Team Leadership: Experience leading global or regional teams, ideally in matrixed organizations. - Executive Communication and Public Presence: Strong written and verbal communication skills; confident public speaker. - Strategic and Consultative Mindset: Experience advising technology vendors or channel-focused organizations on go-to-market strategy. - Collaborative and Cross-Functional Orientation: Ability to build strong working relationships across IDC’s research practices. - Adaptability and Innovation: Curiosity and comfort with ambiguity; track record of evolving coverage as markets shift. Benefits - 15 vacation days (prorated based on start date) - 12 company-paid holidays - 6 paid sick days (prorated based on start date; may vary by state) - Medical, dental, and vision coverage - 2 floating holidays (prorated based on start date) - 1 volunteer day - 401(k) company match (IDC matches 3% on the first 6% of employee contributions) - Company-paid short-term disability - Company-paid life insurance - Company-paid parental leave Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. The expected total annual compensation, depending on location and experience, is between $190,000 – $230,000, inclusive of base salary and variable compensation. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

Role Description IDC is seeking a seasoned contract analyst with at least 10 years of hands-on, U.S.-based cellular wireless industry experience to deliver evidence-based research, market intelligence, and strategic guidance to global technology suppliers and buyers. The ideal candidate has held practitioner roles within the wireless ecosystem, spanning carriers, OEMs, or technology vendors and brings expertise demonstrated across the following core disciplines: - Broad wireless industry knowledge covering the U.S. carrier and MVNO landscape, OEM ecosystem, network technology trends, and regulatory environment. - Financial, operational, and data analytics, including market sizing, revenue modeling, and investment analysis specific to wireless products and services. - Product strategy, encompassing competitive positioning and portfolio prioritization. - Product pricing strategy, competitive pricing analysis, and margin optimization, with a particular emphasis on business wireless (e.g. corporate liable) market dynamics. - Wireless industry product management, with a track record of driving product lifecycle decisions in a carrier or vendor environment. - Product marketing strategy, with experience translating product capabilities into compelling value propositions for wireless audiences. This depth of real-world experience enables the analyst to move beyond surface-level commentary and deliver the decision-making evidence IDC clients rely on to navigate their next move with confidence. Qualifications - Minimum 10 years U.S.-based wireless industry experience - Proven expertise in wireless product management - Financial analytics and market modeling - Product strategy development - Product marketing strategy - Product pricing strategy and competitive pricing analysis - Broad wireless industry knowledge across carriers, OEMs, and ecosystem players - Bachelor's degree (Business, Economics, Engineering, or related field) - Wireless technology knowledge (5G, LTE, RAN, spectrum, IoT, private networks) - Experience with U.S. carrier ecosystem - Prior analyst or advisory firm experience - Strong written and verbal communication skills - Proficiency with data visualization tools Requirements - Produce primary and secondary research covering U.S. wireless market trends, competitive dynamics, and technology adoption. - Develop market share and forecasting models, market sizing analyses, and forecast frameworks to support client decision-making. - Assess product strategies, pricing architectures, and go-to-market approaches for wireless products and services. - Author IDC research notes, Market Perspectives, and custom deliverables aligned to client research agendas. - Support client engagements, including advisory calls, inquiry sessions, and speaking opportunities. - Develop detailed analysis for market share and market forecast projects related to the U.S. wireless industry, synthesizing primary data, vendor inputs, and macroeconomic indicators into rigorous, publish-ready models. Benefits - The expected total annual compensation, depending on location and experience, is $72.00 per hour. Company Description At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. - Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. - With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. - Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. - It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

Role Description This role supports the scaling of IDC’s Learning Engineering and Solutions team during a critical period of enterprise transformation. The contractor will contribute to the development, maintenance, and scaling of enablement content, while also supporting operational improvements tied to the Unified Learning Experience initiative. This role is essential to stabilizing throughput, reducing training debt, improving content governance, and ensuring that learning assets and data are well-organized, properly documented, and prepared for ongoing transformation efforts across the enterprise. What You’ll Do - Execute assigned production tasks to support the creation and update of enablement content, following established templates and standards. - Perform content cleanup and maintenance activities, including identifying and addressing outdated, duplicate, or redundant training materials. - Support organization and structuring of learning assets across repositories, ensuring consistent naming conventions, version control, and file management practices. - Assist in maintaining content inventories and tracking systems to improve visibility, reporting, and control of learning assets. - Prepare content and associated documentation (e.g., metadata, file structures, versioning details) to support internal transformation and platform readiness efforts (non-administrative). - Support backlog reduction by completing ticketed updates, revisions, and rebuilds within defined intake and workflow processes. - Contribute to improving overall content hygiene and governance aligned with the Unified Learning Experience (ULE) initiative. - Assist with formatting, packaging, and preparing training materials for publishing workflows, without performing platform administration. - Support reporting and documentation efforts related to content status, production tracking, and repository organization. Qualifications - Education: Bachelor’s degree in any field (college graduate required). Instructional Design certification is a plus but not required. - Experience: 1–3 years of relevant experience in instructional design or training content development. - Skills: - Familiarity with video editing tools such as Camtasia and VideoScribe. - Familiarity with SCORM authoring tools such as Adobe Captivate, Articulate Rise. - Working knowledge of AI tools used for training and content development, including tools such as ChatGPT, Claude, Synthesia, and ElevenLabs. - Attributes: - Fast learner with strong critical thinking skills. - Detail-oriented with a high level of accuracy in execution. - Excellent communication skills, with strong comprehension and ability to follow structured instructions. - Travel %: None - Work Model: 100% Remote Benefits - Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy. - A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded. - Enjoy a company-wide year-end shutdown to fully recharge. - Global Unplug Day — a dedicated day for everyone to switch off. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

Role Description IDC is building toward a Global HR Shared Services model and we're looking for an experienced operator to come in on contract and make it happen. This isn't an exploratory engagement — we need someone who has built a shared services function before, brings a proven framework, and can move quickly from assessment to roadmap to execution. You'll partner closely with HR, Finance, and IT leadership to design the model, align stakeholders, and lead Phase 1 implementation. The right person will know how to maximize what we already have — leveraging AI and automation within our existing technology stack to drive efficiency — without adding complexity or new tools. - This is a contract engagement for an experienced operator who has built a Global HR Shared Services function before. - You'll come in with a point of view on what a high-functioning Global HR Shared Services model looks like — organizational design, service delivery tiers, technology, process standardization, and governance — and adapt it to IDC's size, structure, and priorities. - You'll conduct a rapid current-state assessment to understand where IDC is today, identify the gaps, and pressure-test your framework against our specific needs before locking in the roadmap. - You'll deliver a clear, phased roadmap with defined milestones, resource requirements, and success metrics — sequenced to show early wins while building toward a scalable, long-term model. - You'll own execution of Phase 1, standing up the foundational capabilities the team needs to operate consistently and efficiently across regions. - You'll identify opportunities to use AI and automation capabilities within our existing technology stack — not add new tools — to streamline HR workflows, reduce manual effort, and increase team capacity. - You'll define the future-state team structure, roles, and handoff plan so IDC can sustain and build on your work after the engagement closes. Qualifications - 10+ years of progressive HR experience, with at least one full-cycle build of a Global HR Shared Services or HR Operations function. - Demonstrated ability to arrive with a point of view — you bring a tested framework and adapt it, rather than starting from scratch. - Deep knowledge of HR operations including workforce administration, compensation, HRIS, and employee data governance. - Experience driving AI and automation adoption within existing HR technology environments (Workday, ServiceNow, iCIMS, or similar). - Strong program management skills — able to deliver a phased roadmap with clear milestones, owners, and measures of success. - Experience operating in a global, matrixed environment with stakeholders across multiple regions and functions. - Excellent communicator who can translate operational complexity into clear recommendations for executive audiences. - Prior experience working in or alongside a technology, research, or professional services organization is a plus. Benefits - At IDC, your work helps shape how the world understands technology and where it goes next. - Collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. - Meaningful work, backed by a culture that supports growth, collaboration, and long-term career development. - Compensation transparency with fair and equitable pay practices. Compensation Transparency This is a contract opportunity. The initial engagement will be 3 months with the potential for extension based on delivery of the objectives. The expected total annual compensation, depending on location and experience, is between $80.00 hr - 125.00 hr. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify. IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).

Role Description IDC's Americas Growth Sales Team is looking for an Account Executive who will focus on selling IDC's research, data, events, and custom consulting products. This position is US based. - Account management with outcome of increased overall YoY Total Bookings - Acquisition of new logos - Proficiency in account planning and territory management - Accurate daily activity reporting, and monthly/quarterly/annual forecasting - Learn IDC products and services that align with your territory, accounts, and competitors - Help clients get the most value out of their market research investment and will focus on renewing contracts, business retention, and account growth - Communicate, coordinate, and collaborate with other internal IDC stakeholders to continue to develop opportunities within account base Qualifications - 3+ years of quota carrying technology related sales experience, along with strong written, analytical, and verbal communication skills - Strong cold-calling experience - Demonstrated experience developing both existing and prospect accounts while developing high level relationships - Entrepreneurial, motivated, assertive, and collaborative - Self-starter and a quick-thinker - Strong time management and organization skills - Prior market research industry sales experience is helpful, but not required Benefits - 15 vacation days (prorated based on start date) - 12 company-paid holidays - 6 paid sick days (prorated based on start date; may vary by state) - Medical, dental, and vision coverage - 2 floating holidays (prorated based on start date) - 1 volunteer day - 401(k) company match (IDC matches 3% on the first 6% of employee contributions) - Company-paid short-term disability - Company-paid life insurance - Company-paid parental leave

Role Description We are seeking a seasoned, strategic-minded Director of Business Operations to lead the operational functions of our technical organization, reporting directly to the CTO. This critical leadership role will drive operational excellence, optimize mechanisms, and foster cross-functional collaboration in support of the company's growth and objectives. A defining aspect of this role is a deep commitment to AI-powered operations. The ideal candidate will actively champion the adoption of AI and intelligent automation across the organization—identifying high-impact use cases, building AI-forward workflows, and driving measurable productivity gains. This leader will work closely with the CTO to shape the company's AI operational strategy, ensuring we leverage emerging AI capabilities to scale smarter and faster. The ideal candidate brings a proven track record in operational leadership within the technology industry, with a strong focus on driving efficiency, scalability, and innovation through both human and AI-driven capabilities. What You’ll Do - AI Strategy & Intelligent Operations: - Champion AI adoption across the organization, identifying and prioritizing high-impact use cases for AI-powered automation, decision support, and workflow optimization. - Develop and execute an AI operations roadmap in partnership with the CTO, including tooling selection, change management, and capability building. - Embed AI tools (e.g., generative AI, ML-driven analytics, intelligent process automation) into core operational workflows to drive measurable gains in productivity and efficiency. - Track developments in the AI tooling landscape and serve as an internal advocate for experimenting with and scaling new AI capabilities. - Define metrics and governance frameworks to assess the effectiveness, reliability, and ethical use of AI in operations. - Operational Excellence: - Develop and implement a comprehensive operational strategy aligned with the company's overall objectives and growth plans. - Lead efforts to optimize and streamline operational mechanisms across departments, leveraging AI, automation, and best practices to drive efficiency and scalability. - Establish KPIs and metrics to measure operational performance, track progress, and drive continuous improvement. - Help develop, audit, and report on critical SMART goals for the organization that align with company strategy and the technical organization's plans and roadmaps. - Cross-Functional Leadership: - Foster collaboration and alignment across departments, working closely with executive leadership, product development, sales, finance, HR, and other key stakeholders to ensure seamless execution of business initiatives. - Develop exceptional executive communication including crisp, actionable Senior Leadership and Board updates. - Collaborate with finance and executive leadership to develop and manage the operational budget, monitor expenses, and identify opportunities for cost savings and efficiency improvements. - Risk, Compliance & Vendor Management: - Identify potential risks to business operations and develop strategies to mitigate them, ensuring business continuity and resilience. - Oversee relationships with external vendors and service providers, negotiating contracts, monitoring performance, and ensuring compliance with SLAs. - Stay current on regulatory requirements and industry standards—including those specific to AI usage—ensuring compliance and recommending adjustments as necessary. Qualifications - Bachelor's degree in Business, Communication, Computer Science, or a related field; or equivalent experience. - 5+ years of operations experience at a technology company or working on technology-related initiatives. - Demonstrated enthusiasm for and experience with AI tools in a professional context—whether deploying AI-powered automation, leveraging generative AI for productivity, or driving AI adoption initiatives. - Proven track record managing complex, large-scale, cross-functional programs, including software product development and GTM initiatives. - Strong knowledge of product and program management methodologies, frameworks, and tools. - Experience handling complex tasks such as project planning, budgeting, resource allocation, risk management, and stakeholder management. - Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization. - Experience developing and presenting operating models, program plans, and status updates to large audiences and senior executives. - Strong communicator with the ability to convey complex ideas clearly and concisely, both verbally and in writing, with comfort in both business and technical discussions. - Self-starter, adaptable and flexible, who thrives in a fast-paced, collaborative, and innovative high-growth environment. - Strong problem-solving skills and a proactive approach to challenges, with a commitment to delivering high-quality results. Benefits - 15 vacation days (prorated based on start date) - 12 company-paid holidays - 6 paid sick days (prorated based on start date; may vary by state) - Medical, dental, and vision coverage - 2 floating holidays (prorated based on start date) - 1 volunteer day - 401(k) company match (IDC matches 3% on the first 6% of employee contributions) - Company-paid short-term disability - Company-paid life insurance - Company-paid parental leave