Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President - Latin America, Caribbean (LAC) Regional Lead, SME Channel Distribution As Vice President of SME (Small and Medium Enterprise) Channel Distribution, you will lead growth across our distribution strategy. This role goes beyond execution, you will help reshape how we engage customers and partners while shaping the future of our SME alternative distribution channels in LAC. This is a player-coach role, leading a team of quota-carrying sales representatives and actively supporting all aspects of the business to achieve targets. Key Responsibilities• Refine and lead the strategy for Channel Distribution Latin America, Caribbean ensuring it supports broader business goals and drives sustainable growth.• Partner closely with cross-functional regional teams to turn strategy into action and deliver results.• Identify, engage, and build relationships with decision-makers at new partners and customers across target segments• Drive team accountability across the full sales lifecycle-from lead qualification through contract negotiation and deal closure• Represent Mastercard at industry events and conferences to strengthen brand visibility and position the company as a thought leader in Channel distribution for the SME segment• Maintain and monitor relevant team performance against targets, using data and insights to refine strategies and optimize results. Driving 100% CRM adoption through this information capture• Accountable for presentation of progress reporting for regional and global stakeholders• Lead and develop a team of specialist sales professionals, fostering a high-performance culture and driving market expansion in alignment with our over-arching strategy• Collaborate with senior leaders to align priorities, influence strategy, and advance initiatives that support company-wide objectives.• Apply strong sales leadership and management practices to build effective sales strategies and ensure consistent achievement of targets. All About you & Qualifications Required:• Deep understanding of channel ecosystems, including partner agreements, onboarding, and ongoing partner management.• Experience selling or supporting financial products designed for small and medium-sized businesses.• Background in sales, business development, or account management within financial services, fintech, or payments.• Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced, matrixed environment.• Proven experience executing strategy and driving alignment across cross-functional teams.• Strong leadership skills with a demonstrated ability to drive revenue growth and expand market presence.• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels.• Strategic thinker with a track record of leading complex initiatives from concept through execution.• Bachelor's degree required.• Fluency in English and Spanish required.• Experience building, leading, and developing high-performing teams. Preferred:• Experience building or scaling digital or alternative distribution channels, particularly for SME-focused solutions.• Strong payments expertise, including acquiring, issuing, acceptance, or embedded finance models.• Executive presence with the ability to represent the company externally with senior partners and at industry events.• Proven ability to influence product or solution direction using market, partner, and customer insights.• MBA or advanced degree, or equivalent executive-level experience. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Develop and execute the strategic vision, direction, and long-term growth plan for the Power Delivery Services division, including distribution, transmission, and substation services. • Oversee day-to-day operations to ensure safe, reliable, and efficient delivery of power infrastructure projects and services. • Establish, implement, and maintain operational policies, procedures, and best practices to ensure safety, regulatory compliance, quality standards, and operational excellence. • Lead planning and execution of capital improvement and infrastructure projects, ensuring on-time, on-budget, and high-quality delivery. • Manage enterprise risk and ensure business continuity plans are in place for all power delivery operations. • Provide executive leadership to engineering, construction, and operations teams across design, construction, maintenance, and field execution. • Identify, pursue, and secure new business opportunities to expand market share and service offerings within the power delivery sector. • Build and maintain strong relationships with key stakeholders, including utilities, government agencies, regulators, and private sector clients. • Develop and manage strategic partnerships, joint ventures, and subcontractor relationships to enhance capabilities and geographic reach. • Collaborate closely with business development, sales, and marketing teams to position the company competitively and support bidding, proposals, and contract negotiations. • Prepare, manage, and oversee the division’s operating budget, capital expenditures, and financial forecasts, ensuring cost-effective operations and profitability. • Track and analyze financial and operational performance metrics, ensuring revenue, margin, and growth targets are achieved. • Optimize resource allocation, workforce planning, and cost management across all projects and operations. • Recruit, develop, mentor, and retain high-performing leadership and technical talent within the division. • Serve as the primary executive point of contact for key clients and strategic stakeholders. • Ensure high levels of customer satisfaction through proactive communication, issue resolution, and consistent service quality. • Represent the company at industry events, conferences, regulatory meetings, and client engagements. • Establish and monitor KPIs for operations, project execution, safety, and business development activities. • Provide regular performance updates and strategic reports to executive leadership and the board of directors. • Drive continuous improvement initiatives focused on safety, efficiency, quality, scalability, and customer satisfaction.

• Own the strategy for upsell and cross-sell initiatives across the publisher base. • Partner with Yield Management and Engineering to architect proactive yield strategies. • Utilize industry data to benchmark supply quality and performance. • Establish rigorous operational standards to identify "at-risk" publishers early. • Drive a new standard for technical proficiency across the team. • Serve as the final point of escalation for delicate or high-stakes publisher situations. • Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance. • Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams. • Regularly travel to meet with enterprise-level publishers.

Role Description The Vice President of Mortgage Training will be responsible for the creation, development, facilitation, and administration of training programs to meet specific business needs for new and existing employees in both sales and operations roles. The VP of Mortgage Training will work closely with the SVP of Training on company initiatives and projects. The VP of Mortgage Training is accountable for managing some of the day-to-day duties of the training team, reviewing training materials and postings, ensuring training pages on the company intranet are updated at all times, answering training team questions, and assisting associates who need help. This role maintains effective communication with staff to uphold ALCOVA Mortgage, LLC’s commitment to quality customer service. Duties and Responsibilities - Collaborate with the Senior Vice President of Training regarding overall training strategy. - Manage and lead the training team, ensuring that all team members are equipped to deliver high-quality training and oversee the work of training staff. - Conduct one-on-ones with training team members and provide feedback to support their professional growth. - Work closely with management to align training programs with organizational goals and strategy. - Identify training needs and ensure that training initiatives support company objectives. - Represent the training team professionally regarding company projects and initiatives. - Manage smaller training team projects and initiatives. - Stay updated on the latest mortgage industry trends, regulations, and best practices. - Ensure all training materials and sessions reflect current industry standards and manage necessary changes. - Regularly assess the effectiveness of training programs and make necessary improvements. - Create training collateral – written, videos, training decks, etc. - Conduct live and remote training sessions, including seminars, workshops, and small training modules. - Design, develop, and implement comprehensive training programs for new and existing employees, including but not limited to presentations, software demos, recordings, and job guides. - Aspirations to learn more formal training methods, including: - Learning about adult learning styles. - Learning about the pathways to facilitation. - Developing engagement techniques. - Incorporating games and testing methods into training. - Developing eCourses. Management Accountabilities - Supports and/or adheres to the Company’s mission, core values, and guiding philosophies. - Promotes and pursues the equal treatment of all persons in employment-related decisions without regard for race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, or any other legally protected status. - Remains alert to new business opportunities, and relays information concerning these to appropriate Company representatives for follow-up. - This position participates in the Company’s strategic planning efforts and/or initiatives to improve business operations and outcomes. Qualifications - High school diploma, or equivalent education and experience; college degree in a relative field preferred. - Training experience, both formal and informal, in the mortgage industry is required. - Must have well-rounded knowledge of the mortgage industry as a whole. - Proficient at troubleshooting and solving problems when issues are escalating. - Able to quickly learn and adapt to new vendors, platforms, and technologies. - Experience training Loan Originators/Officers is preferred. - Expert-level knowledge of Encompass software is required. - Experience using or training in SimpleNexus is preferred. - High-energy, self-motivated, and service-oriented attitude. - Confident and comfortable training large groups. - Experience with Conventional, FHA, VA, USDA, and Bond loan types. - Must have strong verbal and written communication skills. - Must be able to review the training team’s materials in detail for grammar and punctuation errors. - Must feel comfortable offering ideas and suggestions on training collateral created by the team. - Able to identify and resolve problems in a timely manner. - Must be able to evaluate issues, assess risk, and be decisive. - Able to understand and respond appropriately to basic inquiries. - Able to read, write, and communicate using the English language sufficient to perform job functions. - Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.). - Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.). - Well-versed with keyboard shortcuts and able to identify new ways to complete a task in less time. - Relies on limited experience and judgment to plan and accomplish goals. - Works well both independently and in a group with little supervision. - Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas. Work Environment This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Travel This position requires up to 25% travel. Moderate travel needed by private vehicle or airline carriers with overnight stays in modern facilities at times. Regional traffic conditions when traveling by car to and from business appointments. Mileage reimbursement will be provided at current IRS allowable rates. Expected Hours of Work Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. Other Duties This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice. EOE D/V/M/F