HR Ways - Hiring Tech Talent

• Serve as the primary, direct point of contact for our premium UK client base, managing expectations, retaining accounts, and building deep-seated trust remotely. • Work completely independently from your remote workspace to oversee client deliverables, coordinate internally, and resolve complex roadblocks without needing hand-holding. • Translate technical or operational updates into clear, polished, and professional business language for overseas stakeholders. • Proactively monitor client health, anticipate their business needs, and identify opportunities to add further value to their operations. • Maintain the exceptionally high bar of service, communication, and responsiveness that our clients expect, utilizing modern remote collaboration tools.

• Develop, execute, and optimize paid media campaigns across Google Ads channels. • Conduct comprehensive keyword research to identify high-impact opportunities for paid search campaigns. • Manage marketing campaign budgets effectively, ensuring optimal resource allocation for maximum performance. • Utilize tools like Google Analytics, Google Tag Manager, and SEO tools to monitor campaign performance and generate detailed web analytics reports. • Implement conversion optimization strategies to improve click-through rates (CTR), conversion rates, and overall media performance analytics. • Collaborate with cross-functional teams to align media strategies with broader marketing objectives and brand messaging. • Stay current with industry trends in performance marketing, SEM (Search Engine Marketing), affiliate marketing, and digital marketing innovations to continuously refine tactics.

• Support U.S. Finance and HR teams by managing payroll preparation and employee records • Verify employee timecards and payroll data for accuracy before submission • Process new hires, terminations, promotions, pay rate changes, bonuses, and commissions • Review payroll registers and resolve discrepancies • Maintain payroll records and prepare payroll-related journal entries for Finance • Assist with year-end W-2 and payroll reconciliations • Respond to employee payroll inquiries • Track PTO balances and maintain electronic personnel files • Prepare offer letters and coordinate onboarding and offboarding

• Build a university ambassador network across Karachi • Run weekly community events • Grow a paid member directory • Manage the brand's social media presence • Report directly to the Owner

• Monitor overall SQL Server health, performance, and availability on a daily basis • Proactively identify and resolve SQL Server issues before they cause system outages • Manage and monitor SQL Agent Jobs and Maintenance Plans, ensuring they execute successfully • Review and maintain SQL Server error logs, event logs, and system alerts • Perform regular database integrity checks, index maintenance, and statistics updates • Ensure adequate disk space, memory, and CPU resource allocation for SQL Server instances • Manage and monitor SQL Server replication (transactional, merge, or snapshot as applicable) • Troubleshoot and resolve replication errors and latency issues promptly • Document replication topology, subscriber/publisher configurations, and recovery procedures • Implement alerts for replication failures with escalation procedures to prevent business downtime • Serve as the SQL SME (Subject Matter Expert) for the CounterPoint point-of-sale platform • Coordinate with CounterPoint support teams on SQL-related issues and escalations • Investigate and resolve database issues that cause CounterPoint instability or non-functionality • Maintain documentation of CounterPoint database schema, stored procedures, and custom objects • Design, implement, and verify robust SQL Server backup strategies (full, differential, transaction log) • Test and document database restore procedures regularly • Maintain and enforce Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) • Ensure backup jobs are monitored and completed successfully; respond to backup failures immediately • Manage SQL Server logins, roles, and permissions following least-privilege principles • Conduct periodic security audits of database access and permissions • Apply SQL Server service packs, cumulative updates, and security patches on a regular schedule • Maintain compliance with internal data governance and security policies • Document all existing SQL Server configurations, Agent Jobs, Maintenance Plans, and replication setups • Establish and maintain a SQL Server runbook and standard operating procedures (SOPs) • Recommend and implement improvements to database architecture, performance, and reliability • Provide regular status reports on SQL Server health to IT management

• Write clear, engaging, and deeply empathetic blog posts, landing pages, guides, and FAQs regarding ADHD and Autism assessments specifically tailored for a UK audience. • Conduct keyword research focusing on UK search trends and implement on-page SEO best practices (meta titles, descriptions, heading structures, internal linking). • Translate complex medical/psychological concepts into warm, easy-to-understand, and stigma-free content. • Attend real-time meetings and collaborate closely with our UK-based clinical and marketing teams during UK working hours. • Adapt to and write for UK English standards, ensuring content aligns with UK healthcare terminology.

• Lead the design, implementation, and administration of the Company's insurance and risk financing strategy. • Oversee traditional insurance programs, self-insurance initiatives, and claims administration. • Manage all commercial insurance programs and coordinate annual renewals. • Oversee all property and liability claims and coordinate with TPAs and adjusters.

• Define project scope, objectives, and deliverables in collaboration with stakeholders. • Develop detailed project plans, including timelines, tasks, resource requirements, and budget. • Assemble and lead cross-functional project teams. • Effectively communicate project goals, progress, and issues to stakeholders, team members, and other relevant parties. • Allocate and manage resources efficiently, considering the skills and availability of team members. • Identify potential risks and develop mitigation strategies. • Possess a solid understanding of IT systems, software development methodologies, and emerging technologies relevant to the project. • Implement quality control processes to ensure that project deliverables meet established standards. • Coordinate with external vendors and third-party service providers when necessary. • Manage changes to project scope, schedule, and costs effectively. • Work closely with clients and stakeholders to understand their needs and expectations. • Create and maintain project documentation, including project charters, requirements, technical specifications, and testing plans. • Ensure that projects comply with relevant IT security standards and regulations. Incorporate security measures into project planning and execution. • Enforce project governance standards, tools, and methodologies to maintain consistency and accountability.

• Offering assistance to Mailmunch clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction • Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos • Funneling user voice to the product team using our community feedback page and Intercom tools • Take scheduled Zoom calls to offer assistance over screen share • Upsell to existing customers or find new leads and close sales • Identify and execute new strategies to boost MRR • Handling Intercom chats • Taking demo calls • Creating bug reports • Creating feature requests • Maintaining reporting sheets of daily activities • Clearing Compliance reviews • Keeping track of Churn and finding new ways to reduce that churn • Review Bugs reported and check their current status • Update the Feature Requests and where they stand in terms of implementation • Review monthly performance as per manager • Offer ideas on how to improve the overall customer experience • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

• Develop and execute test plans based on software requirements • Conduct thorough testing to ensure the quality and functionality of software applications • Perform manual testing of web and mobile applications • Document and track software defects • Utilize tools such as Asana, JIRA, Azure DevOps, and Chrome Developer Tools for issue tracking • Perform regression testing to ensure new features do not negatively impact existing functionality • Work closely with cross-functional teams to understand project requirements • Stay updated on industry best practices and emerging technologies relevant to software quality assurance