• Own day-to-day customer communication via email (and other channels as we add them) • Support Redemptions as a core part of the role: help execute redemptions end-to-end in collaboration with our AI Assistant, and ensure the customer gets the right outcome • Investigate and resolve issues across our systems (Backoffice, Shop/Orders, tracking & delivery, refunds) • Coordinate special cases with external partners (shops, carriers, vendors) when needed • Keep tickets clean: correct categorization, tags, and clear internal notes so the next person can pick up instantly • Escalate technical or high-risk cases early and clearly (and help define what “high risk” means) • Identify recurring issues, suggest improvements, and help ship better workflows, macros, and Help Center articles

Role Description The Customer Service Representative plays a key role in supporting customers through phone, email, and chat channels. This position is ideal for someone who communicates clearly, solves problems quickly, and maintains a calm, professional tone in every interaction. As a remote team member, the representative is responsible for delivering accurate information, resolving issues efficiently, and ensuring each customer feels valued and supported. This role requires strong attention to detail, the ability to multitask, and comfort navigating CRM systems and online tools. Representatives will handle a variety of inquiries, including: - Account questions - Service updates - Troubleshooting - General support needs Training is provided, and high‑performing individuals may have opportunities to advance into senior support, QA, or team lead roles. Qualifications - Strong verbal and written communication skills - Ability to multitask and manage multiple inquiries at once - Professional, patient, and solution‑focused communication style - Comfort using CRM systems, email platforms, and support tools - High attention to detail and accuracy - Ability to work independently in a remote environment - Reliable internet connection and computer access Requirements - Previous customer service or call center experience - Familiarity with help desk or ticketing systems - Basic troubleshooting skills - Experience supporting e‑commerce, SaaS, logistics, or service‑based industries Benefits - This is a fully remote position with flexible scheduling options depending on business needs. - The work environment is fast‑paced, supportive, and focused on delivering exceptional customer experiences. - Compensation includes a competitive hourly rate, paid training, and potential performance‑based incentives.

• Answering calls regarding healthcare benefits. • Assisting members with enrollment into the Medicare plan and disenrolling them from their plan. • Processing claims regarding their plan. • Manage a steady volume of incoming calls from customers while navigating through multiple systems.

Role Description En tant que Customer Support Specialist H/F/x, tu auras pour mission principale le support logiciel auprès de nos clients. Au sein d'une équipe de 5 personnes, ta mission sera de répondre et d’accompagner nos clients sur leurs demandes tout en apportant les solutions et conseils appropriés sur l’utilisation de notre outil. Ton objectif ? Prendre soin de notre communauté en établissant une relation de confiance pour assurer leur satisfaction au quotidien. - Accueil des demandes des clients/prospects suite à des questions ou dysfonctionnements : prise en compte des appels/mails/tchat - Enregistrement des demandes, incidents ou anomalies de fonctionnement signalés ainsi que des améliorations demandées - Pré-qualification des dysfonctionnements pour orientation sur les supports (technique, fonctionnel) : transfert des appels des clients en vue d'interventions rapides - Traitement ou déclenchement des actions de support correspondantes : traitement de 1er niveau des incidents ou anomalies sur les postes de travail ou renvoi vers le customer success/sales - Suivi des incidents : suivi du traitement des appels des clients Qualifications - Compétences en communication et en relations interpersonnelles - Patience et écoute du client - Rigueur et réactivité - C'est un plus : Connaissances dans le BTP ou la comptabilité/en SQL - Excellente expression orale et écrite - Autonomie et travail en équipe, dans un contexte de full remote Requirements - Tu as une première expérience dans la Tech, SaaS BtoB, start up - Tu as minimum 2 années d'expériences sur un poste similaire, en support logiciel à distance Benefits - Poste en CDI, en 100% télétravail - Mutuelle Alan prise en charge à 80%, pour toi et ta famille - Alan mind, pour ton bien être - Leeto, pour ton pouvoir d'achat - Une formation continue et un accompagnement tout au long de ta vie chez OBAT (career map) - Équipe bienveillante et un mot clé : "qualité" (du contexte de travail, des processus et du produits) - 2 séminaires par an, pour toutes et tous se retrouver