• Assist in setting up and managing Google Shopping campaigns • Learn to configure and optimise product feeds in Google Merchant Center • Use internal tools and Google Ads to monitor and report campaign performance • Support campaign optimisation efforts to improve ROI and sales • Prepare basic reports and communicate progress with team members • Participate in video meetings with UK-based colleagues and clients

• The Chief Executive Officer’s primary role is to carry the torch for the vision and mission while setting and implementing the strategy to achieve it. • Aligned with our strategy, operationalize the roadmap of programs, products, and partnerships across the organization. • Represent our organization and strategy externally and with some of our largest partners to support the growth and implementation. • Lead a team of ~13 employees, aligning our vision with values and culture. Additional staffing and resources will be in alignment with the proposed growth and funding strategy developed by the future CEO. • Alongside the COO, VP of A&F, and General Counsel, ensure our technology offerings, DAF operations, and flow of funds is secure and compliant. • Oversee the financial performance including our path to a sustainable revenue model in 3-5 years. • Report to the board of directors to support the mission and engage them in implementing your strategy.

Role Description We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing. We’re hiring three Guest Experience Executives to join our remote team in the Philippines, covering different shift patterns. Your day to day will include: - Responding to inbound messages and calls, resolving issues quickly and calmly - Handling complaints with confidence and empathy - Managing reservations and bookings to keep everything running smoothly - Providing clear information about properties, house rules and processes - Collecting and verifying guest ID documents and submitting required details to regulatory systems - Ensuring all pre-arrival information is complete before check-in - Carrying out concierge outreach to improve the guest experience - Logging all interactions accurately in our CRM It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same. Qualifications - Fluent or business level English, written and spoken - Strong customer service skills and confident phone manner - Excellent written communication, clear, professional, and calm under pressure - Comfortable multitasking across systems and conversations - Confident using CRMs and digital tools - Solid problem solving skills, especially when dealing with frustrated guests - Previous experience in Airbnb or hospitality is helpful, but not essential Requirements - A quiet, dedicated workspace - Headset with mic and webcam - Stable high speed internet with backup, minimum 5 Mbps - Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Benefits - This is a contractor role. - We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth. - We do not provide equipment. You’ll need to meet the minimum tech requirements before starting. - Salary: 36,000- 38,000 PHP per month (dependent on experience)

• Proactively service requests from our customers efficiently and professionally ensuring that you provide the customer with the information that they require. • Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. • Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence). • Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate. • Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place. • Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration. • Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears. • Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances. • Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer. • Knowledge and practical application of late arrears and litigation practices. • Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers. • Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence. • Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control. • Keep up to date with all Company/regulatory changes particularly those which affect own business area. • Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do. • Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.