• Proactively service requests from our customers efficiently and professionally ensuring that you provide the customer with the information that they require. • Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products. • Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence). • Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate. • Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place. • Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration. • Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears. • Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances. • Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer. • Knowledge and practical application of late arrears and litigation practices. • Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers. • Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence. • Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control. • Keep up to date with all Company/regulatory changes particularly those which affect own business area. • Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do. • Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.

• Prospectar y desarrollar nuevos clientes (talleres mecánicos, distribuidores, flotillas, refaccionarias y cuentas estratégicas). • Administrar y hacer crecer la cartera de clientes asignada. • Brindar asesoría comercial y técnica sobre el portafolio de productos. • Elaborar cotizaciones y dar seguimiento puntual hasta el cierre de la venta. • Cumplir con los objetivos comerciales establecidos. • Realizar seguimiento postventa y acciones de fidelización. • Detectar oportunidades de negocio y generar estrategias de crecimiento en su zona.

• Advise 40 founders one-on-one through monthly scaling cycles • Advise clients through the Scaling Framework with clarity, focus, and discipline • Build fast, lasting trust through radical candor and high-performance conversations • Provide strategic insight and firm accountability to drive momentum and results • Track progress, remove bottlenecks, and surface opportunities for acceleration • Contribute to the evolution of our strategist systems and member experience • Show up with unreasonable hospitality—every call, every touchpoint, every time

• Maintenance Windows Server 2012 and troubleshooting, installation and configuration of LAN/WAN equipment. • Provide support to all users for networking, internet facility and smooth working of desktop, laptop, printer, scanner, IP camera setup and NVR/DVR support. • Manage BTCL Telephone line-PABX System/ FAX / Access Control and CCTV Systems and assembling any new systems and IT equipment's and laptop. • Monitor performance and maintain systems according to requirements as internet bandwidth and Cisco Security System. • Manage Microsoft Office365 license. • Installing Anti-virus software and monitoring the license renewal deadline. • Identifying and solving any problems arise from user end in computer networks and systems. • Ensure smooth support and security from user end as email/software/internet bandwidth. • Manage Settlement works and CDBL software. • Ensure security through database backup.