Role Description Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll: - Answer, triage, and process requests for new patient appointments with both primary and specialty providers. - Schedule appointments that align with patient preferences and insurance requirements. - Collect and verify patient demographics and insurance information. - Coordinate with provider offices to ensure smooth transfer of patient information. - Accurately document scheduled appointments, referrals, and demographic data in the EHR. - Handle a high volume of requests efficiently while maintaining an excellent customer experience. - Promote teamwork, cooperation, and continuous improvement across departments. - Maintain professionalism in all interactions with patients, peers, providers, and leadership. Qualifications - High school diploma or GED equivalent required. - At least 1 year of experience in a healthcare setting using computerized scheduling software. - Excellent computer skills with strong organization and attention to detail. - Previous call center experience preferred. - Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment. Benefits - Purpose-driven work that directly impacts access to care across our communities. - Robust benefits package (medical, dental, vision) designed to support you and your family. - Generous PTO because we believe caring for others starts with caring for yourself. - 401(k) with employer contribution to help you plan for what’s ahead. - Life and disability coverage for peace of mind. Company Description At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

• Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency • Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.) • Identify trends in errors, inconsistencies, and edge cases across workflows • Produce QA reports and insights to highlight performance gaps and improvement opportunities • Partner with Fraud Investigations, CX, and Payments teams to drive process improvements • Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks

• Support daily operations and ensure a smooth administrative and operational workflow. • Coordinate daily administrative tasks including email correspondence and office supplies management. • Manage calendars, book meeting rooms, and organize travel arrangements or company events. • Act as the first point of contact for internal and external inquiries. • Maintain databases, update records, and prepare reports or presentations.

• Responds to a high volume of appointment requests • Manages scheduling of medical exams, procedures, and tests • Collects demographic information and performs insurance registration