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Role Description We are seeking a highly skilled and hands-on Senior Graphic Designer to create exceptional visual assets across digital, print, presentation, email marketing, and experiential channels. This role is ideal for a designer who enjoys balancing creativity with execution, thrives in a fast-paced agency environment, and takes pride in delivering polished, high-quality work across a wide range of projects. - Combine strong visual design skills with experience supporting marketing initiatives, paid media campaigns, email marketing, branding, and presentation design. - Experience working with email marketing platforms such as Mailchimp, Acoustic, HubSpot, Klaviyo, Marketo, or similar tools. - Working knowledge of HTML for email template customization. Key Responsibilities - Graphic Design & Creative Production - Design high-performing paid advertising creatives across digital platforms. - Create marketing collateral including brochures, flyers, booklets, mailers, sales materials, and branded assets. - Develop visual concepts that align with campaign goals and brand standards. - Support branding, packaging, product design, and creative marketing initiatives. - Ensure all deliverables maintain a high level of quality, consistency, and attention to detail. - Email Marketing Design - Design engaging email campaigns and customer communications. - Build and manage email assets within Mailchimp, Acoustic, HubSpot, Klaviyo, Marketo, or similar platforms. - Customize and edit email templates using HTML when needed. - Collaborate with marketing teams to support campaign launches and ongoing initiatives. - Presentation Design - Design polished client-facing presentations and internal decks. - Create visually compelling PowerPoint presentations that communicate ideas clearly and effectively. - Transform complex information into engaging visual narratives. - Event & Experiential Design - Design large-format graphics for events, activations, presentations, LED displays, signage, and branded environments. - Support creative projects that extend beyond traditional marketing channels. - Web & Digital Design - Utilize Figma to support website and UX/UI design projects. - Collaborate with creative and marketing teams on digital initiatives. - Leverage AI tools such as ChatGPT, Claude, Gemini, or similar platforms to enhance productivity and creative workflows. - Creative Collaboration - Contribute ideas and creative concepts for campaigns and client projects. - Collaborate closely with designers, marketers, strategists, and project teams. - Help maintain consistency across all creative deliverables. Qualifications - 5+ years of professional graphic design experience. - Previous agency experience strongly preferred. - Expert-level proficiency in Adobe Creative Suite (Illustrator is required). - Strong experience with Photoshop, InDesign, and Illustrator. - Strong experience with Figma and PowerPoint. - Experience designing email marketing campaigns. - Experience working within Mailchimp, Acoustic, HubSpot, Klaviyo, Marketo, or similar platforms. - Working knowledge of HTML for email template customization. - Advanced English communication skills (C1+). Preferred Qualifications - Experience supporting performance marketing campaigns. - Familiarity with UX/UI design principles. - Experience working with cross-functional marketing teams. - Experience using AI-powered creative tools. What We're Looking For - Strong portfolio showcasing marketing, branding, advertising, and presentation design work. - Highly creative with excellent visual design skills. - Strong attention to detail and commitment to quality. - Ability to manage multiple projects and deadlines simultaneously. - Strong organizational and communication skills. - Comfortable working independently in a remote environment. - Proactive, collaborative, and execution-focused mindset. What Success Looks Like - Consistently delivering high-quality creative assets across multiple channels. - Producing polished presentations, marketing materials, and branded content. - Supporting successful email marketing campaigns through effective design execution. - Managing multiple projects while maintaining exceptional quality standards. - Contributing creative ideas that drive engagement, brand awareness, and business results. To apply, please submit your resume in English along with a portfolio showcasing relevant design work. Applications without a portfolio may not be considered. This is a remote/telecommute position.

Role Description We are seeking a highly analytical, business-oriented, and technically strong Senior Data Analyst to support data-driven decision-making across a fast-growing e-commerce subscription business. This role is ideal for someone who thrives at the intersection of analytics, experimentation, business strategy, and data storytelling. The ideal candidate has strong experience within e-commerce environments, particularly subscription-based business models, and is comfortable working cross-functionally with Product, Marketing, Merchandising, and Engineering teams. You will play a key role in shaping growth, retention, acquisition, personalization, and customer experience strategies by leveraging advanced analytics, experimentation, forecasting, and automation. This is a high-impact role where your insights will directly influence business performance and strategic initiatives. Key Responsibilities - Data Analysis & Business Intelligence - Build and maintain dashboards, reports, and ad hoc analyses - Use tools such as Tableau, Snowflake, SQL, and Python - Deliver actionable insights to support business growth and customer experience optimization - Analyze customer behavior, subscription performance, retention trends, and acquisition funnels - Monitor and improve key e-commerce and subscription-related KPIs - Advanced Analytics & Experimentation - Lead hypothesis testing, A/B testing, regression analysis, and forecasting initiatives - Support personalization, retention, and growth strategies through advanced statistical analysis - Identify trends, opportunities, and performance drivers through data exploration - Translate analytical findings into business recommendations - Data Automation & Quality Monitoring - Develop and maintain SQL/Python-based workflows and automation tools - Support real-time data quality monitoring and process optimization - Work with tools such as Airflow, dbt, and Snowflake - Help improve reporting efficiency, data integrity, and analytics scalability - Cross-Functional Collaboration - Partner closely with Marketing, Product, Merchandising, and Engineering teams - Translate business requirements into scalable analytical solutions - Support strategic initiatives through data modeling and reporting - Present insights and recommendations to both technical and non-technical stakeholders - Data Storytelling & Strategic Insights - Convert complex datasets into clear, compelling business narratives - Create executive-level reports and presentations - Help leadership teams understand trends, risks, opportunities, and customer behavior patterns - Support data-informed decision-making across the organization Qualifications - Bachelor’s degree in Statistics, Mathematics, Computer Science, Data Analytics, or related quantitative field - 4+ years of experience in data analytics or business intelligence roles - 2+ years of experience providing technical guidance or leadership to teams - Previous experience within e-commerce and subscription-based business models is strongly preferred - Advanced proficiency with Tableau, Snowflake, SQL, and Python or R - Strong understanding of statistical analysis, forecasting, experimental design, and data modeling - Ability to communicate technical findings to mixed technical and business audiences - Strong problem-solving and analytical thinking skills - Excellent communication and presentation abilities Requirements - Experience with machine learning, predictive analytics, and advanced experimentation frameworks - Deep understanding of e-commerce KPIs, subscription metrics, retention strategies, and personalization methodologies - Experience building scalable analytics workflows in modern cloud environments What We’re Looking For - Highly analytical and business-minded professional - Strong ownership mentality and curiosity-driven mindset - Ability to operate independently in fast-paced environments - Excellent communication and stakeholder management skills - Someone passionate about transforming data into strategic business impact - Strong collaborator who enjoys solving complex business problems through analytics What Success Looks Like - Data insights directly influence growth and retention strategies - Dashboards and reporting systems remain accurate, scalable, and actionable - Business teams gain clear visibility into customer behavior and performance trends - Experiments and analytical initiatives drive measurable business impact - Leadership teams receive clear, data-driven strategic recommendations - Analytics workflows become increasingly automated and efficient Benefits - Fully remote opportunity within a fast-growing e-commerce environment - Exposure to advanced analytics, experimentation, and personalization initiatives - Collaborative and data-driven culture - Opportunity to work cross-functionally with high-impact teams - Strong visibility and influence on strategic business decisions - Long-term growth opportunities within analytics and business intelligence

Role Description We are seeking a highly organized, customer-focused, and proactive Insurance Customer Support Specialist to support clients with policy management, claims coordination, billing inquiries, and insurance-related administrative processes. This role is ideal for someone who enjoys helping clients, solving problems, maintaining organized documentation, and working in a fast-paced service-oriented environment. The ideal candidate is detail-oriented, professional, empathetic, and comfortable communicating with clients regarding insurance policies, claims, renewals, and account updates. This position plays a key role in delivering an exceptional customer experience while ensuring operational accuracy and compliance across insurance workflows. Key Responsibilities - Customer Support & Policy Assistance - Serve as a primary point of contact for client inquiries regarding: - Insurance coverage - Billing questions - Policy updates - Premium changes - Renewals - Provide clear and accurate explanations to help clients understand their policies and available options - Deliver professional, friendly, and responsive customer service across phone, email, and digital communication channels - Policy Management & Renewals - Process policy updates, endorsements, and renewals accurately - Review premium changes and assist with policy analysis - Navigate carrier rating systems and insurance platforms - Support producers and agents with policy-related administrative tasks - Ensure policy documentation remains organized, updated, and compliant - Claims Support & Documentation - Assist clients in gathering required documentation for claims processing - Coordinate with adjusters and internal teams to support timely claim resolution - Maintain organized records of claims, policy documents, and customer communications - Ensure all documentation complies with applicable insurance standards and internal procedures - Compliance & Administrative Support - Conduct policy reviews to verify accuracy and completeness of documentation - Support compliance with NAIC regulations and carrier requirements - Maintain organized digital files and customer records - Assist with operational and administrative workflows related to policy servicing and customer support - Cross-Functional Collaboration - Collaborate with: - Agents - Producers - Underwriters - Account executives - Stay updated on: - Carrier guidelines - Industry standards - New insurance products - Policy changes - Support internal communication and workflow coordination between departments Qualifications - Minimum 2+ years of experience in: - Customer support - Insurance support - Administrative support - Client-facing service roles - Previous insurance industry experience is a strong plus - Excellent written and verbal communication skills - Strong follow-up and problem-solving abilities - High attention to detail and organizational skills - Intermediate computer proficiency, including: - Microsoft Word - Excel - PowerPoint - Ability to multitask and manage priorities in a fast-paced environment - Comfortable working independently in a remote setting Preferred Qualifications - Experience with: - EzLynx - Applied CMA - Insurance agency management systems - Bilingual candidates are encouraged to apply - Previous experience supporting U.S.-based clients or insurance agencies - Familiarity with insurance compliance and documentation processes What We’re Looking For - Customer-first mindset with strong professionalism and empathy - Highly organized and detail-oriented individual - Strong communication and relationship-building skills - Proactive problem-solver with excellent follow-through - Team player comfortable collaborating across multiple departments - Someone who thrives in service-oriented and fast-moving environments What Success Looks Like - Clients receive accurate, timely, and professional support - Policies, renewals, and claims are processed efficiently and accurately - Customer records and documentation remain organized and compliant - Communication between clients, producers, and carriers remains smooth and professional - Clients feel supported, informed, and confident throughout the insurance process Benefits - Fully remote opportunity with long-term growth potential - Collaborative and supportive work environment - Exposure to U.S.-based insurance operations and workflows - Opportunity to grow within customer support and insurance operations - High-impact role supporting customer satisfaction and operational excellence

Role Description The company is seeking a highly organized and resourceful Business Operations & Executive Coordinator to support leadership, streamline operations, maintain vendor and website organization, and keep day-to-day activities moving efficiently across multiple areas of the business. This is an ideal opportunity for someone who enjoys wearing multiple hats, taking ownership, solving problems independently, and helping bring structure to a growing operation. What You’ll Do - Executive Support - Manage and organize the CEO’s inbox and communications - Flag high-priority emails and help prioritize responses - Coordinate calendar scheduling and meetings - Prepare notes, reminders, and follow-ups - Help move projects and tasks from “pending” to “done” - Support leadership with day-to-day operational coordination - Vendor Research & Data Organization - Research and identify vendors nationwide, including: - Steel suppliers - Erection crews - Specialty construction vendors - Gather contact details, pricing, service areas, and availability - Maintain organized and searchable spreadsheets/databases - Follow up with vendors to collect missing information - Keep vendor records accurate and updated for internal use - Website Product & Content Updates - Update product listings and content in WordPress - Upload and organize product photos and project images - Use Adobe Photoshop or similar tools to resize, crop, and optimize images - Help maintain accurate and visually organized product pages - Support updates to product descriptions and related website content - Marketing Content Support - Organize project photos and videos from completed builds - Create simple marketing videos using existing photo/video assets - Help maintain organized media libraries - Coordinate with leadership on content priorities and timelines - Operations Support - Coordinate deliveries and scheduling - Assist with tracking materials and logistics - Support reporting and operational admin tasks - Help remove operational bottlenecks and improve day-to-day efficiency - General Administrative Support - Data entry and documentation - Organizing digital files and systems - Managing recurring administrative tasks - Supporting the team wherever needed to keep operations moving smoothly Qualifications - Highly organized and detail-oriented - Strong follow-through and accountability - Excellent written and verbal communication skills - Comfortable researching vendors and making calls - Experience with WordPress - Familiarity with Adobe Photoshop, Canva, or similar tools - Basic video editing skills for simple marketing/social media content - Strong spreadsheet and organizational skills - Ability to manage multiple moving parts simultaneously - Resourceful, proactive, and solutions-oriented - Comfortable working independently in a remote environment Bonus Points - Experience supporting an executive or business owner - Experience in construction, logistics, or vendor coordination - Strong Excel or Google Sheets skills - Experience maintaining websites or product databases - Familiarity with operational workflows and process coordination What Success Looks Like In this role, leadership stays focused because operations stay organized and moving efficiently. Vendor information remains accurate and easy to access. Deliveries and scheduling stay organized. Website content stays updated and visually polished. Marketing assets remain organized and useful. Most importantly, this role helps reduce friction across the business and supports the company’s continued growth. Location Remote — LATAM Employment Type Full-Time Compensation $1,300 – $1,800 USD/month Contract Type Independent Contractor

Role Description We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products. This role is specifically focused on supporting SaaS customers who pay for and actively use a software product. It is not focused on IT delivery, implementation, migration, infrastructure, or managed services projects. The ideal candidate has deep experience leading customer-facing support teams in a SaaS environment, managing support managers and specialists, improving support operations through data and process optimization, and implementing automation and AI-driven support workflows. This is a hands-on leadership role for someone who can step into a complex support environment, assess what is working, identify gaps, rebuild operational frameworks, and create measurable improvements in customer experience, team performance, efficiency, and scalability. You will lead a team of approximately 11 professionals, including 3 support managers and 8–9 support specialists, while working closely with Product, Engineering, and Leadership teams. Qualifications - 10+ years of experience in customer support, technical support, support operations, or customer experience operations. - Significant leadership experience owning customer-facing support organizations end-to-end. - Previous experience managing managers and support specialists. - Direct experience supporting SaaS customers who pay for and actively use a software product. - Strong experience with complex, technical, or mission-critical SaaS products. - Proven experience improving support processes, workflows, escalation paths, and operational systems. - Strong experience using data and metrics to improve support performance. - Hands-on experience with Intercom or similar customer support platforms. - Proven experience implementing automation, AI, self-service, or workflow optimization within a support environment. - Strong understanding of support KPIs, including CSAT, SLA performance, resolution time, deflection rates, ticket volume, and backlog management. - Excellent communication skills with the ability to collaborate effectively with Product, Engineering, and Leadership teams. - Strong technical fluency and ability to understand complex product issues. - Highly analytical, execution-oriented, and comfortable leading change in a fast-paced environment. Requirements - Experience leading customer support for a SaaS product, not only IT services, consulting, implementation, migration, or delivery projects. - Experience managing people, ideally including support managers or team leads. - Experience improving support operations through process improvement, data, automation, AI, or self-service initiatives. - Experience working closely with Product and Engineering on customer-impacting technical issues. - Experience building scalable support processes, not just maintaining existing workflows. Company Description A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform. Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences.

Role Description We are seeking a professional and customer-focused Customer Service Associate to join a fast-paced and customer-centric organization. This role serves as a frontline representative responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding products, services, and company policies. The ideal candidate is empathetic, detail-oriented, highly organized, and comfortable handling multiple customer interactions across phone, email, chat, and virtual communication channels. This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working collaboratively within a dynamic support environment. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions - Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude - Provide accurate information regarding products, services, policies, and procedures - Deliver high-quality customer experiences focused on satisfaction and retention - Accurately document customer interactions, requests, and transactions within CRM or ticketing systems - Process orders, forms, applications, and customer requests in accordance with company guidelines - Follow up with customers to ensure resolution and satisfaction - Maintain accurate and organized records of customer communications - Escalate complex or unresolved customer concerns to appropriate internal teams when necessary - Collaborate with team members to improve service quality and operational efficiency - Maintain up-to-date knowledge of company offerings, promotions, and internal system updates - Adhere to company quality standards, compliance requirements, and performance expectations Qualifications - High school diploma or equivalent required; associate degree or higher preferred - Previous experience in customer service, customer support, or client-facing roles - Excellent verbal and written communication skills - Strong problem-solving and conflict resolution abilities - Proficiency with Microsoft Office, email platforms, and CRM or customer support systems - Strong multitasking and time management skills in fast-paced environments - Professionalism, patience, empathy, and customer-first mindset - Ability to work flexible schedules, including evenings, weekends, or holidays if required - Comfortable working independently in remote environments Nice to Have - Experience with customer support platforms such as Zendesk, Salesforce, or similar CRM systems - Multilingual abilities or additional language proficiency - Previous experience in retail, ecommerce, financial services, or telecommunications - Familiarity with remote customer service tools and workflows - Customer service certifications (HDI, Customer Service Institute of America, etc.) - Experience handling escalated or complex customer situations What We’re Looking For - Strong communication and interpersonal skills - Positive attitude and solution-oriented mindset - Highly organized and detail-oriented professional - Team player with collaborative mindset - Ability to remain calm and professional under pressure - Customer-centric approach with strong accountability Benefits - Opportunity to work in a collaborative and fast-paced environment - Exposure to diverse customer service operations and industries - Remote flexibility within LATAM - Growth opportunities within customer support and operations teams - Supportive and team-oriented work culture Important Notes - Candidates must have strong communication skills and a professional customer-facing presence - Experience with CRM systems and remote customer support tools is highly valued - Flexibility with schedules may be required depending on business needs - This is a remote/telecommute position.

Role Description The company is seeking a highly strategic Paid Media Strategist to lead the planning, development, and performance oversight of integrated media campaigns. This is a senior-level role focused primarily on strategy (≈80%), responsible for translating business objectives into clear media plans, KPIs, and budget allocation frameworks across multiple channels. The role collaborates closely with execution teams, including programmatic media traders, ensuring campaigns are aligned, optimized, and delivering strong performance outcomes. Key Responsibilities - Media Strategy & Planning - Develop full-funnel, integrated media strategies across programmatic, search, social, and traditional channels - Define audience targeting, channel mix, and budget allocation - Translate business goals into measurable KPIs (CPA, ROAS, reach, frequency) - Plan and manage approximately 15–20 campaigns annually - Multichannel Campaign Oversight - Provide strategic direction across platforms such as DSPs, Google Search, YouTube, and social media - Identify new opportunities through audience insights and market research - Ensure campaigns are aligned with performance goals and brand objectives - Vendor & Partner Management - Lead RFP processes and evaluate new media partners - Negotiate insertion orders (IOs) and manage vendor relationships - Oversee campaign pacing and budget allocation efficiency - Performance Analysis & Reporting - Monitor campaign performance and provide optimization recommendations - Deliver weekly performance updates and post-campaign reports - Recommend budget shifts based on real-time insights - Measurement & Attribution - Define tracking frameworks using tools such as GA4 and Google Tag Manager - Analyze attribution models to inform long-term strategy Qualifications - 5+ years of experience in media strategy, planning, or digital advertising - 3+ years of experience in programmatic advertising - Proven experience managing large-scale media budgets ($1M+) - Strong knowledge of DSP platforms (e.g., The Trade Desk or similar) - Experience managing vendor relationships and RFP processes - Proficiency in GA4, Google Tag Manager, and analytics tools Key Attributes - Strategic thinker with strong analytical capabilities - Data-driven mindset with the ability to translate insights into action - Proactive and autonomous - Strong collaboration and leadership skills What Success Looks Like - Consistently achieving campaign performance targets - Maintaining efficient budget pacing across all campaigns - Proactively identifying optimization opportunities - Driving strategic direction while supporting execution teams Opportunity This role offers the opportunity to take ownership of high-impact campaigns in a fast-paced and growing environment. The Paid Media Strategist will play a key role in shaping media strategy, managing significant ad spend, and driving measurable business results.

Role Description We are looking for a creative and detail-oriented Junior Graphic Designer to support the development of high-quality visual assets across digital and print platforms. This role is ideal for someone who enjoys working in a collaborative environment, contributing ideas, and bringing marketing campaigns to life through engaging design. You will work closely with the marketing team to ensure brand consistency and create visuals that drive engagement and business impact. Key Responsibilities - Design & Creative Development - Create visually appealing graphics for digital and print (social media, email campaigns, website assets, brochures, presentations, and event materials) - Ensure consistency with brand guidelines across all materials - Collaborate with marketing to develop creative concepts aligned with campaign goals - Digital & Social Media - Design engaging content for social platforms (images, infographics, basic animations) - Support digital campaigns with optimized visuals for different platforms - Ensure designs follow UX and accessibility best practices - Print & Event Materials - Develop brochures, flyers, banners, and event signage - Support design needs for conferences, trade shows, and industry events - Brand & Collaboration - Maintain and evolve brand identity and guidelines - Work closely with Art Director and cross-functional teams - Participate in brainstorming sessions and present design ideas - Project Management - Manage multiple projects and meet deadlines in a fast-paced environment - Organize and maintain design assets library - Stay updated on design trends and tools - Quality Control - Review and refine designs based on feedback - Ensure final deliverables are production-ready (digital and print) Qualifications - 1–3 years of experience in graphic design - Strong portfolio showcasing diverse design work - Proficiency in Adobe Photoshop and Illustrator - Solid understanding of typography, color theory, and layout - Experience in both digital and print design - Strong attention to detail and organizational skills - Ability to manage multiple projects simultaneously - Strong communication skills - Advanced English (written and spoken) Requirements - Nice-to-Have - Bachelor’s degree in Graphic Design, Visual Arts, or related field - Experience in B2B or energy industry - Knowledge of After Effects or motion graphics - Experience with 3D tools (Blender or similar) Benefits - Work in a creative and collaborative environment - Be part of impactful branding and marketing initiatives - Opportunity to grow and contribute ideas - Exposure to international projects and teams

Role Description La empresa se encuentra en la búsqueda de un/a Consultor Senior en Reportes de Sostenibilidad - ESG para un contrato temporal de 3 meses, con el objetivo de brindar servicios profesionales en el desarrollo de proyectos de reportabilidad y en la construcción de estrategias de sostenibilidad. Se busca una persona con sólida experiencia en estándares ESG, alta capacidad analítica, excelente redacción y habilidades para liderar proyectos con clientes y equipos internos. Qualifications - Profesional en Ingeniería Ambiental, Ingeniería Industrial, Administración de Empresas, Economía o carreras afines. Requirements - Manejo sólido de los siguientes estándares y marcos: - GRI - SASB - TCFD - TNFD - IFRS / NIIF, especialmente S1 y S2 - ISAE 3000 - Identificar y priorizar grupos de interés. - Diseñar y ejecutar procesos de relacionamiento y consulta con stakeholders. - Desarrollar evaluaciones de doble materialidad, tanto de impacto como financiera. - Diseñar estrategias de negocio y/o sostenibilidad, incluyendo la definición de KPIs. - Hacer seguimiento a proyectos en curso relacionados con estrategias de sostenibilidad y reportes de sostenibilidad o reportes integrados. - Elaborar reportes de sostenibilidad e informes integrados alineados con estándares GRI y SASB. - Participar en procesos de verificación de KPIs de información no financiera bajo estándares ISAE 3000. - Aportar conocimiento técnico en normas IFRS S1 y S2. - Desarrollar contenidos con enfoque estratégico, asegurando claridad, síntesis y alineación con objetivos de comunicación corporativa. Benefits - La posición es remota / teletrabajo. Company Description La empresa es una firma consultora especializada en sostenibilidad empresarial, con amplia experiencia acompañando a empresas y gobiernos en desafíos relacionados con estrategia, cumplimiento ESG, reporting, riesgos, financiamiento y transformación sostenible. Cuenta con una sólida trayectoria internacional, presencia en múltiples países y experiencia en diversas industrias, combinando una visión técnica, estratégica y financiera para ayudar a sus clientes a convertir la sostenibilidad en una ventaja competitiva.

Role Description We are seeking an experienced U.S. Medical Billing Specialist (VA Medical Biller) to support U.S.-based healthcare clients with their revenue cycle operations. This is a Telecommute/Work from Home position, ideal for someone detail-oriented, highly organized, fluent in English, and experienced in U.S. medical billing standards. Key Responsibilities - Medical Billing & Claims Processing - Submit clean claims electronically and by paper when required. - Verify insurance eligibility and benefits. - Apply accurate CPT, ICD-10, and HCPCS codes. - Process claims across multiple specialties and payer types. - Handle workers’ compensation, auto accident, and out-of-network claims. - Accounts Receivable & Follow-Ups - Track denied claims and re-submit corrected claims as needed. - Follow up with insurance companies regarding unpaid claims, rejections, and appeals. - Contact patients regarding outstanding balances and payment plans. - Post payments and reconcile accounts accurately. - Support timely resolution of billing issues to improve collections. - Compliance & Documentation - Maintain HIPAA compliance and protect patient confidentiality. - Keep detailed records of claims, payments, denials, and follow-up activity. - Stay updated on billing regulations, coding changes, and payer requirements. - Ensure all documentation is accurate, complete, and properly organized. Qualifications - 2+ years of experience in medical billing and revenue cycle management. - Experience working with U.S.-based medical practices. - Strong knowledge of insurance claims, accounts receivable follow-ups, denials, and appeals. - Proficiency with CPT, ICD-10, HCPCS coding, and EOB interpretation. - Familiarity with billing platforms such as Kareo, eClinicalWorks, AdvancedMD, DrChrono, or similar systems. - Excellent written and verbal communication skills in English. - Strong attention to detail and ability to manage multiple tasks independently. - Ability to work remotely in a structured and reliable manner. Preferred Qualifications - Certified Medical Biller or Coder certification, such as CPC, CPB, or similar. - Experience with prior authorizations and benefits verification. - Experience handling workers’ compensation, auto accident, and out-of-network claims. - Prior experience supporting multiple healthcare specialties. How to Apply If you are ready to help healthcare providers optimize their billing operations and improve patient care, we encourage you to apply. This is a Telecommute/Work from Home position.