hims & hers

• Support and manage an active docket of disputes and litigation matters, including developing and executing case strategy in collaboration with internal stakeholders. • Represent the company in smaller litigation matters, including regulatory inquiries, subpoenas, and other third-party requests for information. • Manage outside counsel for more complex litigation matters, including providing strategic guidance and thought leadership, case management, and coordinating internally with business teams to gather relevant information. • Provide guidance and support to internal stakeholders on litigation-related matters, including risk assessments, proactive solutions, and mitigation strategies. • Support the development and implementation of the company’s discovery and litigation hold processes. • Provide guidance and updates to management on litigation matters in coordination with the Senior Litigation Counsel. • Maintain effective communication with insurance carriers and other third parties.

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience. • Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards. • Advocate your team’s technical needs and priorities within the broader engineering organization. • Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments. • Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience. • Work closely with other engineering teams to ensure seamless integration and communication across systems and services. • Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance. • Break down complex projects into clear, actionable tasks to drive successful outcomes. • Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance. • Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools. • Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts. • Create and maintain technical documentation for architecture and development processes. • Conduct code reviews and contribute to knowledge-sharing initiatives within the team. • Identify performance bottlenecks and propose enhancements to optimize system performance and reliability. • Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform. • Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers. • Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

• Lead the design and architecture of scalable and performant backend solutions that meet product requirements and enhance the experience of our platform powers • Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards. • Advocate for your team’s technical needs and priorities within the broader engineering organization. • Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments. • Work closely with other engineering teams to ensure seamless integration and communication across systems and services. • Contribute to the vision for the team and the platform as a technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance. • Break down complex projects into clear, actionable tasks to drive successful outcomes. • Implement observability practices across the platform, including logging, monitoring, and alerting, to ensure system reliability and performance. • Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools. • Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts. • Create and maintain technical documentation for architecture and development processes. • Conduct code reviews and contribute to knowledge-sharing initiatives within the team. • Identify performance bottlenecks and propose enhancements to optimize system performance and reliability. • Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform. • Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers. • Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members.

• Provide thought leadership and strategic partnership to both Product and Marketing stakeholders, influencing roadmap and channel investment decisions with data-driven insights • Own the experimentation strategy across product and marketing workstreams, including test design, success metrics, sample-size estimation, guardrails, and results interpretation • Apply causal inference methods such as difference-in-differences and propensity score matching to move beyond correlation and identify what is actually driving metric movement • Partner with Data Science to contribute to predictive models, including churn, LTV, and conversion propensity, that directly inform product and marketing decisions • Own conversion funnel analytics end to end, identifying drop-off points, diagnosing root causes, and partnering with Product and Category teams to drive measurable improvements • Assess paid channel performance across SEM, Social, and CRM, and translate findings into clear investment and optimization recommendations, supporting incrementality testing and attribution work • Work cross-functionally with Data Science, Analytics Engineering, and Data Engineering teams to define tracking requirements and ensure data integrity across product and marketing workflows • Use Python or R alongside SQL to develop scalable analytical solutions and modeling outputs that go beyond what dashboards alone can answer • Design intuitive Looker dashboards that democratize data and elevate self-service capabilities across Product and Marketing teams • Segment users based on demographic, behavioral, and psychographic attributes to tailor product experiences, lifecycle communications, and marketing targeting • Champion data quality, documentation, and deliverable consistency while serving as a mentor to junior analysts • Create and maintain KPI frameworks and measurement plans for new features and initiatives • Conduct deep-dive analyses to answer strategic business questions, quantify opportunities, and recommend clear actions

• Design and build medium-complexity, scalable, and maintainable solutions that meet product requirements, keeping principles like SOLID and DRY in mind. • Write clear, well-structured technical design documents that align your squad and guide implementation, incorporating feedback as designs evolve. • Write modular, reusable, testable code, and ensure your squad's testing standards (unit, integration, end-to-end, and manual) are followed throughout development and delivery. • Provide constructive feedback in code reviews, with consistent attention to conventions, functionality, and test coverage. • Take ownership of technical debt by contributing fixes, proposing priorities, and balancing it against feature work. • Participate in product discovery to assess feasibility, explore user needs, and help validate ideas with prototypes and experiments. • Work with other engineers to ensure clean integration and communication across systems and services. • Implement basic observability (logging, monitoring, and alerting) for the systems you develop, and identify and resolve minor performance or reliability issues. • Break down medium-complexity projects into clear, actionable tasks and drive them from planning through delivery, seeking guidance when blocked. • Analyze performance metrics and user feedback to identify and act on opportunities for improvement. • Create and maintain technical documentation for the systems and processes you work on. • Share knowledge with peers, suggest improvements to workflows and tools, and propose ideas for continuous improvement within your squad. • Contribute to the hiring process by assisting with technical screens or interviews where appropriate, and help coach new hires or interns on fundamental technical skills.

• Partner with our Privacy Program Manager to run and refine the Hims & Hers Privacy Program in close coordination with Legal, Product, and Engineering counterparts • Help manage compliance with various privacy laws, including GDPR, CCPA, and medical privacy laws—for example, maintaining data maps, records of processing activities, and legitimate interests assessments, and project managing various risk assessments and audits • Conduct initial reviews on privacy risks in new initiatives, help teams mitigate those risks, and coordinate reviews requiring upper-level review • Support the Hims & Hers Vendor Review Program from a privacy perspective, including developing and refining questionnaires, coordinating input from other stakeholders, and informing contract negotiations • Help stand up and operate the Hims & Hers AI governance program, developing the processes, workflows, and documentation that support responsible AI use across the business • Help build and maintain an inventory of AI systems and use cases, coordinating intake and classification as new uses arise • Monitor the evolving AI regulatory landscape (such as the EU AI Act and emerging U.S. state AI laws) and translate new requirements into practical program updates • Own implementation responsibility for strategic legal initiatives that require close cross-functional work with Product, Engineering, and Marketing • Coordinate with Legal and Public Policy teams to monitor evolving privacy and AI legislation

• Embed with a team. Work alongside a function for sustained periods, joining their day-to-day so you understand how they really operate. • Map how the work gets done. Build a clear picture of the function's current workflows and surface where time, handoffs, rework, and manual effort pile up. • Find where AI creates the most value. Prioritize the opportunities that will move the function's outcomes the most, and align with the team on what to tackle. • Build it in production. Ship real, AI-powered workflows that solve the problems you find, working hands-on with the team and our platform. • Scale what works. Turn proven solutions into reusable capabilities so a win with one team accelerates the whole organization. • Own the outcome. Measure success by the business results your partners achieve: revenue generated, cost saved, cycle time reduced, manual work eliminated.

• Define and evolve the architectural vision for customer-facing frontend systems in alignment with business strategy. • Drive front-end excellence across engineering, ensuring the creation of fast, accessible, and visually polished experiences that reflect the Hims & Hers brand. • Establish patterns and frameworks that ensure quality, resilience, and operational excellence across the organization. • Collaborate with engineering and product leadership to shape product direction and ensure our architecture supports strategic goals. • Mentor senior technical leaders and engineers, elevating engineering capabilities across the organization. • Lead through complexity and ambiguity, clarifying direction where ownership is unclear. • Translate customer needs and product goals into scalable technical solutions. • Design systems and team boundaries to support sustainable growth.

• Define and evolve the architectural vision for customer-facing systems in alignment with business strategy. Lead cross-org initiatives that address long-term scale, system boundaries, and foundational capabilities • Establish patterns and frameworks that ensure quality, resilience, and operational excellence across the organization. Serve as the authority on design decisions and foster alignment across teams • Collaborate with engineering and product leadership to shape product direction and ensure our architecture supports strategic goals. Drive org-wide adoption of scalable practices, tools, and development norms • Mentor senior technical leaders, elevating engineering capabilities across the organization. Champion initiatives that foster talent density, engineering rigor, and a culture of continuous learning • Lead through complexity and ambiguity, clarifying direction where ownership is unclear. Remove organizational blockers, simplify decision-making, and accelerate delivery of strategic initiatives • Translate customer needs and product goals into scalable technical solutions. Define principles and patterns that embed customer obsession into our platform’s architecture • Design systems and team boundaries to support sustainable growth. Drive investment in non-functional priorities (e.g., observability, migrations, reliability) early in the design process

• Own the Category’s Biggest Levers • Take end-to-end ownership of the initiatives that move the P&L most — across acquisition, retention, conversion, new-treatment launches — from strategy through execution to results. • Own the unit economics behind them: CAC, LTV, ARPU, submit-to-subscriber (S2S), and contribution margin. • Size and prioritize initiatives — frame the opportunity, score trade-offs (impact vs. effort, must-have vs. nice-to-have), and bring a clear recommendation on what gets built and when. • Drive Growth & Retention • Partner with growth and lifecycle teams to lift acquisition, S2S conversion, and retention across the funnel. • Turn single-treatment buyers into multi-specialty members through cross-sell and long-term engagement. • Build pricing, bundling, and merchandising strategies that protect margin and LTV. • Launch & Scale New Treatments • Identify, prioritize, and launch new treatments, SKUs, and programs — business case to forecast to go-live. • Work with clinical and pharmacy teams to bring therapies to market safely and fast. • Build repeatable playbooks, not one-off fixes. • Own the Customer Experience • Deliver an end-to-end experience that is premium, empathetic, and destigmatizing — clinical rigor without clinical coldness. • Pressure-test the journey as a customer would, from first touch through fulfillment and ongoing care. • Pair qualitative insight with hard data to close experience gaps. • Lead Cross-Functional Execution • Be the go-to leader for your initiatives, aligning clinical, regulatory, product, growth, analytics, pharmacy, and operations. • Set clear priorities and success criteria; keep partners moving even when they don’t fully agree. • Direct the growth-ops and analytics resources behind you; act as a thought partner to the Sr. Managers supporting your work. • Manage Performance • Own the scorecard for your initiatives — revenue, contribution margin, retention / churn, S2S, ARPU, treatment adoption. • Set KPIs and success criteria for everything you run; report performance in business reviews (WBR / MBR / QBR). • Treat compliance (FDA, compounding, state telehealth) as a competitive moat, not a bottleneck.