Hilton Grand Vacations

• Provide administrative support for consumer digital campaigns, including email and owned-channel initiatives. • Manage campaign setup, tracking, and reporting using Adobe Campaign and Salesforce Marketing Cloud. • Compile and maintain campaign performance reports and metrics using Excel. • Create clear PowerPoint presentations to communicate campaign insights to stakeholders. • Organize and maintain the Consumer Communications library, ensuring easy access to campaign records and resources. • Document and maintain campaign processes, calendars, and workflows for consistency. • Collaborate with the Consumer Communications team to meet campaign timelines and approvals. • Serve as a key point of coordination between various teams for campaign execution queries. • Offer general administrative support for meetings, materials, and project coordination as needed.

• Lead and manage all customer resolution, complaint and Collection support activities across the Portfolio Services while partnering across organization for resolution. • Ensure compliance with regulatory requirements, internal policies, and customer care standards • Oversee investigation processes, including account review and customer communication • Develop and implement resolution procedures, service level expectations, and escalation protocols • Monitor trends, identify root causes, and drive corrective actions to improve process • Prepare and present reporting on volumes, timelines, trends, and risk exposure • Partner with Operations, Collections, Compliance, and Legal teams on escalations • Drive continuous improvement initiatives to reduce complaint drivers and improve portfolio results • Ensure proper documentation and audit readiness for all cases • Ensure compliance with Fair Credit Reporting Act (FCRA) and Federal Debt Collection Practices Act (FDCPA) requirements. • Provide escalation support for high-risk or sensitive customer issues • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, • Completes all required Company training/compliance courses as assigned. • Adheres to Company standards and maintains compliance with all policies and procedures. • Performs other related duties as assigned.

Role Description As a Remote In House Sales Manager, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: - Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. - Promote and support branded Hilton Grand Vacations and Hilton Club culture. - Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results. - Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers. Benefits - HGV is now offering first day benefits to new employees! - Competitive earnings package. - Excellent health care options (medical, dental, and vision that encourage preventative care). - Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. - All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. - Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights. - And so much more!

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction • Responding to Owner emails and requests for call-backs within established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

• Manage a team of Associates and implement the Coaching & Development program responsibilities. • Support Management in managing daily operations, planning, tracking, and reporting. • Ensure the team achieves its goals. • Provide outstanding owner/member customer service in an omni-channel contact center environment. • Evaluate work quality and give regular feedback and mentorship to help improve performance. • Address adherence, productivity, efficiency, quality assurance, and attendance goals. • Empower and encourage team members through positive communication and feedback. • Conduct hiring, onboarding, and performance reviews as well as disciplinary mentoring.

• Provide excellent service to internal and external customers as a Guest Services Coordinator. • Support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for vacation ownership sales presentations. • Acquire sales personnel attendance each morning for tour assignment purposes. • Prepare & maintain the daily sales rotation and make adjustments accurately according to strict tour rules. • Verify tour qualifications of guests prior to assigning tours to sales personnel. • Contact guests at the scheduled tour time and walk them through technical aspects of setting up for their virtual tour. • Professionally interact with guests, updating the tour and identifying the next available salesperson. • Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications. • Follow required scripts in greeting and walking guests through the tour setup process while providing hospitality. • Ensure that all computer input is thoroughly verified for accuracy and timeliness.

Role Description As an Owner Team Executive within our Direct Inside Sales team, you’ll add your strong customer service and sales skills to our world-class team, supporting our unique Spirit of Service culture as you: - Contact existing, qualified vacation club owners (warm leads) via telephone calls (no outside, in-person sales) - Help club owners build portfolios via purchase and usage of additional Ownership points - Make purchase recommendations for additional Ownership points with the support of a detailed, outlined sales process - Generate maximum net sales volume while serving as the professional and ethical “voice of the company” to customers Benefits - This sought-after position is highly desirable because it offers the flexibility of working from home. - We provide comprehensive paid training to ensure a smooth onboarding experience. - Enjoy the peace of mind with health insurance available from day one with excellent health care options (medical, dental, and vision). - Take advantage of our 401k with employer matching to secure your financial future. - Participate in our stock purchase plan, empowering you to not only be a valued team member but also an owner in our success. - Paid Time Off (PTO) which allows our employees to take time off from work while still receiving their regular pay. - Tuition Reimbursement is a program where we reimburse our employees for expenses related to continuing education or courses that enhance job-related skills. - Go Hilton Team Member Travel Program provides discounts on travel for team members and their families. Premier Sales Training Experience Premier Sales Training, our exclusive action line and in-house onboarding course meticulously tailored for the timeshare industry. Developed and designed for your success. - We prioritize the critical importance of product knowledge. - Understanding the intricacies of our products and being able to effectively communicate its value to customers are essential skills that directly contribute to our success in closing deals. - Hilton University's comprehensive courses ensure that agents are well-equipped with this vital knowledge, setting them up for success in their careers. Why Choose Hilton? Join a team that values your success with top-notch action line and in-house training that is setting the standard in our industry. - We will support you with continuing education training, comprehensive resources, and a commitment to excellence. - We redefine standards in the timeshare industry, providing unparalleled opportunities for growth and success. What Sets Hilton Apart At Hilton, we stand out with our compelling narrative, offering a plethora of selling angles and product options that resonate with our clientele. - We are known for our diverse selling approaches and robust product offerings, especially in deed and trust sales.

• Routing and screening all inbound calls, Webforms and cases for the department. • Monitoring the department's voicemail box and distributing leads appropriately. • Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department. • Supporting departmental reporting using a combination of Salesforce and Excel reports. • Ensuring shared files are organized appropriately. • Creating, activating and deactivating Salesforce campaigns. • Maintaining and organizing the shared department Outlook box. • Answering inbound calls for the department (around 75% of the time).

• Develop timelines and manage orderly flow of creative projects from inception to completion including delivery and production of final assets. • Regularly communicate and present project schedules, statuses, and updates to various team members ranging from junior to Executive level, always tailoring communication and bringing solutions/opportunities. • Organize, attend, and lead kick off and status meetings with key players to ensure that project needs and deadlines are being met, and sends clear and concise recap of next steps. • Take detailed notes from meetings and write clear recaps and next steps to teams involved. • Acts as primary contact between creative (copy/studio/production) and business teams, working with other project managers to coordinate timelines, provide required information/documents, follow-up on outstanding deliverables and ensure flawless, timely execution. • Ensures projects are routed for proper approval and all sign-offs are recorded. Records and saves final creative/deliverables. • Align with production teams on project timelines and ensure budgets are met, working to problem-solve as necessary. Ensure that all projects are released to production on time in order to guarantee project due dates. • Proactively and consistently conceive of, define, and develop process improvements to increase efficiency and productivity across the Branding & Creative Department as well as cross functional teams.

• Join The Hilton Team and Shape the Future of Timeshare Sales • Focus on What Matters • We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success. • Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.