We offer unique career opportunities in the most sought-after vacation destinations around the world.
Marketing Coordinator
Location
Florida
Posted
21 hours ago
Salary
0
Seniority
Junior
Job Description
Marketing Coordinator
Hilton Grand Vacations
• Routing and screening all inbound calls, Webforms and cases for the department. • Monitoring the department's voicemail box and distributing leads appropriately. • Processing all operations lead request support tickets submitted by Direct Sales agents and Club Department. • Supporting departmental reporting using a combination of Salesforce and Excel reports. • Ensuring shared files are organized appropriately. • Creating, activating and deactivating Salesforce campaigns. • Maintaining and organizing the shared department Outlook box. • Answering inbound calls for the department (around 75% of the time).
Job Requirements
- One-year customer service experience
- High School Diploma
- One plus year’s telephone experience
- Proficiency in Microsoft Office
- Must be able to work a flexible schedule to include evenings, weekends and holidays
- One-year vacation ownership experience
- Experience using Salesforce.com or similar CRM tool
- Working knowledge of Microsoft Excel – Pivot Tables, Vlookups and advanced formulas
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