We offer unique career opportunities in the most sought-after vacation destinations around the world.
Guest Services Coordinator
Location
Arizona + 4 moreAll locations: Arizona | Hawaii | Nevada | Texas | Utah
Posted
17 days ago
Salary
$19 / hour
Seniority
Senior
Job Description
Guest Services Coordinator
Hilton Grand Vacations
• Provide excellent service to internal and external customers as a Guest Services Coordinator. • Support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for vacation ownership sales presentations. • Acquire sales personnel attendance each morning for tour assignment purposes. • Prepare & maintain the daily sales rotation and make adjustments accurately according to strict tour rules. • Verify tour qualifications of guests prior to assigning tours to sales personnel. • Contact guests at the scheduled tour time and walk them through technical aspects of setting up for their virtual tour. • Professionally interact with guests, updating the tour and identifying the next available salesperson. • Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications. • Follow required scripts in greeting and walking guests through the tour setup process while providing hospitality. • Ensure that all computer input is thoroughly verified for accuracy and timeliness.
Job Requirements
- High School diploma or equivalent experience.
- Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Pacific Standard Time.
- Must reside in the United States. Hawaii, Arizona, Nevada, Utah, Texas preferred.
- Previous customer service experience.
- Timeshare or hospitality experience is preferred, but not required.
- Strong verbal and written communication skills.
- Strong technical capacity to balance multiple systems and windows at a time.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams.
- Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting.
- Must possess a quiet, distraction-free work environment.
Benefits
- Hourly Pay: $19.23 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
