We offer unique career opportunities in the most sought-after vacation destinations around the world.
Hotel Reservations Specialist
Location
Florida + 1 moreAll locations: Florida | Nevada
Posted
5 days ago
Salary
$17 / hour
Seniority
Senior
Job Description
Hotel Reservations Specialist
Hilton Grand Vacations
• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner • Providing accurate, comprehensive information and recommendations about our properties, products, and services • Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction • Responding to Owner emails and requests for call-backs within established response time standards • Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.
Job Requirements
- A positive, professional individual with a friendly, service-oriented demeanor
- Outstanding written, listening, and verbal communication skills.
- Ability to access, read, and accurately input data in a moderately sophisticated computer system
- Ability to make accurate mathematical calculations using a 10-key calculator
- Ability to effectively prioritize and adapt to change within a fast-paced business environment
- Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach
- Ability to switch between multiple systems and software programs to complete all work processes
- Computer proficiency in Microsoft Word, Excel, and Outlook
- Must live in the Las Vegas, NV or Orlando, FL area
Benefits
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for rest, relaxation or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
- Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
- Daily Pay Option*
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