Henry Schein

• Provides repair services to customers in a courteous and professional manner • May provide installation services to customers as needed • Provides leadership to team members and manages all on-site installation, repair maintenance and test tasks • Follow proper troubleshooting steps to diagnose technical problems • Communicates in a timely manner to all Team Members and HUB dispatchers

• Own Dentally’s customer marketing strategy across lifecycle marketing, community, and advocacy, aligned to the Grow pillar • Set clear priorities and roadmaps to drive activation, adoption, retention, and expansion outcomes • Partner with product, sales and customer success to drive feature adoption and maximise customer value • Own performance across retention, adoption, expansion influence, community engagement, and advocacy outputs • Personally lead high-impact initiatives where strategic oversight or cross-functional leadership is required • Lead and develop a high-performing customer marketing team, motivating and inspiring your team to reach and exceed all set targets and KPIs • Coach team members in best practices, fostering a culture of continuous development • Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations • Maintain a trusting, collaborative environment, enabling the team to thrive • Lead recruitment efforts for your team, identifying and hiring top talent • Promote an inclusive and diverse culture, in line with Henry Schein One values

• Serve as the product category expert, providing strategic direction on category performance, assortment, pricing, and growth initiatives. • Manage the Home Health product category, including portfolio strategy, SKU lifecycle management, and performance optimization. • Develop and execute category strategies to improve sales, profitability, and market share. • Build and maintain strong relationships with manufacturer partners; lead negotiations and growth initiatives. • Collaborate with Henry Schein, Shield, and Prism to expand and optimize the product portfolio. • Develop clinical programs with manufacturers to enhance product adoption and customer value. • Partner with the Bids team to ensure accurate and competitive Home Health cross-referencing. • Provide proactive, hands-on support to the sales organization including cross-referencing, product recommendations, and deal support. • Act as a primary escalation point to resolve product gaps, substitutions, and competitive positioning challenges. • Lead and support customer onboarding efforts to ensure accurate setup and seamless implementation. • Analyze data to identify growth opportunities and performance gaps. • Support marketing initiatives across all channels. • Apply financial insights to drive profitability and decision-making.

• Drive sales of CLIA-waived and moderately complex diagnostic solutions into physician-owned laboratories, urgent care centers, community health clinics, and specialty practices. • Balance transactional sales (consumables, POC testing) with strategic capital placements. • Build trusted advisor relationships with physicians, lab directors and decision-makers. • Conduct diagnostic workflow analyses to uncover opportunities for upgrading instrumentation.

• Develop, implement, and maintain EHS policies, procedures, and programs • Conduct routine onsite inspections of manufacturing and distribution warehouse operations to identify hazards and ensure compliance with company policies and regulatory requirements • Support incident investigations and root cause analyses; recommend corrective and preventive actions and verify effectiveness • Coordinate responses to regulatory agencies on incident investigations, inquiries, findings and/or complaint allegations • Ensure compliance with applicable OSHA standards, including but not limited to: Hazard Communication (HazCom), Personal Protective Equipment (PPE), Emergency Action Plans, Fire Prevention, Forklift/Powered Industrial Truck Safety, Lockout/Tagout (where applicable), Bloodborne Pathogens (where applicable) • Maintain OSHA injury and illness records, including OSHA 300 logs • Support maintenance of company’s Safety Data Sheet Management Program and ensure employee access to SDS information • Support compliance with applicable U.S. Department of Transportation (DOT) regulations governing the shipment of hazardous materials • Support shipping operations involving hazardous materials to ensure proper classification, packaging, marking, labeling, and documentation • Support investigations and corrective actions related to transportation incidents or compliance concerns • Research and analyze applicable laws and regulations (OSHA, OSHA State Plans, DOT, IATA, IMO and EPA); develop, implement and monitor policies and procedures to ensure ongoing compliance with federal, state, and local requirements • Support and assist with hazardous shipping compliance by ensuring adherence to applicable DOT, IATA, and IMO regulations • Serve as a source for employees and management regarding EHS compliance and best practices • Author and distribute the company's quarterly Environmental, Health & Safety (EHS) newsletter • Serve as an EHS resource for the Corporate Brand Development Group and other business units by researching regulatory requirements and providing technical guidance on environmental, health, and safety matters • Develop and deliver employee environmental, health, and safety (EHS) awareness and training programs to ensure compliance with applicable federal, state, and international regulations, including OSHA, OSHA State Plans (e.g., Cal/OSHA), DOT, IATA, IMO, and EPA requirements • Participate in special projects and perform other duties as required

Role Description The Vice President, Operations at HSO oversees operational activities across customer-facing functions, such as: - Software support - Customer onboarding - Data conversions - Customer training - Project management - Process excellence The Vice President, Operations is responsible for: - A customer-focused approach within the organization - Transforming the overall customer experience through technology (AI) - Focused leadership, strategic planning, and operational excellence to drive growth, efficiency, and performance across the organization Key Responsibilities: - Directs the strategic vision and day-to-day execution of customer software support, onboarding, data conversion, training teams, project management, and process teams. - Develops and maintains comprehensive customer journey maps, defining key milestones from initial engagement through ongoing service and renewal. - Focuses on improving costs and customer experience through technology and offshoring, and the deployment of A.I. agents. - Connects effectively with product and engineering teams to reduce causes of support calls, training hours, and barriers to adoption. - Drives ‘just-in-time' learning for customers, reducing training hours and practice closure. - Interfaces regularly with customers through outreach, satisfaction surveys, and feedback sessions to align operational priorities with customer needs. - Identifies recurring issues or bottlenecks; plans, promotes, and implements long-term solutions that drive operational efficiency and high satisfaction scores. - Designs and manages a real-time operations dashboard tracking critical metrics (e.g., ticket resolution times, onboarding completion rates, training satisfaction) and reports progress against KPIs. - Monitors and drives performance through data and coaches direct reports and management teams to deliver timely, high-quality service; makes process or resource changes based on data analysis. - Drives automation and process excellence through six sigma or similar methodologies to reduce time to onboard, hours of practice closure, and improve customer satisfaction. - Creates and organizes knowledge to optimize team and A.I. performance. - Establishes and enforces policies, procedures, and best practices that support the company’s strategic objectives and scalable growth. - Partners cross-functionally with Product, Engineering, Sales, and Marketing to ensure smooth handoffs and a cohesive customer experience. - Leads change management efforts by communicating company vision, mission, and operational priorities to all levels of the organization. - Stays current on industry best practices in operations management, customer success methodologies, and software delivery, and educates the executive team on emerging trends. - Member of the HSO executive team. Qualifications - In-depth knowledge of the company, competitive environment, technology, and economic or social implications of organization activities. - Experience in developing strategic plans and objectives for the organization in alignment with corporate strategy. - Ability to oversee direction and approve tactical administrative or operational policies and resource allocation decisions. Requirements - Executive responsible for multiple functions, departments, and/or geographic marketplaces. - Participates in the development of corporate methods, techniques, and evaluation criteria for projects, programs, and people. - Approves budgets and schedules to meet corporate requirements. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package, including: - Medical, Dental, and Vision Coverage - 401K Plan with Company Match - Paid Time Off (PTO) - Paid Parental Leave - Short Term Disability - Work Life Assistance Program - Health Savings and Flexible Spending Accounts - Education Benefits - Worldwide Scholarship Program - Volunteer Opportunities - And more. - *Benefits may vary by location or status.

• This position is responsible for managing all B2B sales activities within a specific territory. • Requires regular consultative contact with every account in a designated territory. • Form business relationships with customers based on their needs. • Achieve quarterly and annual sales Gross Profit (GP) goals. • Direct sales activities within the territory through coordination of all team selling. • Actively seek out new sales opportunities through cold calling, networking, and social media. • Plan, organize, and implement effective strategies to increase market share.

• Responsible for the strategy, roadmap and detail technical feature definition of one or more products. • Functions as a business and technical manager for assigned product(s). • Responsible for the product planning and execution throughout the product lifecycle. • Collaborates with a wide variety of functional areas to manage and support all phases of marketing and product development for projects. • Researches the market and competitive environment in the effort to define a product vision that provides significant long-term advantage to targeted customers. • Aid/support the development and maintenance of portfolio pipeline/roadmap and opportunity pipeline. • Contributes and executes customer facing activities like VOC (voice of customer) and CCD (customer centered design). • Collaborates cross-functionally and with key internal/external stakeholders to participate in new product development (NPD) process. • Oversees all packaging design and labeling for responsible products, ensuring conformance to all regulatory standards.

• Lead, scale and develop a high-performing B2B SaaS sales team • Drive predictable, sustainable revenue growth • Execute and continually refine go-to-market strategies across the UK and Ireland • Implement, optimise and embed robust sales methodologies, processes and best practices • Provide strategic oversight of pipeline health and forecasting • Strengthen cross-functional alignment by partnering with marketing, product and customer success leadership • Leverage data insights, market intelligence and competitive analysis to guide strategic decision-making • Lead and develop a high-performing team, motivating and inspiring your team

• Design, build and continually improve the infrastructure that powers lifecycle marketing • Ensure integration of marketing technologies • Develop lifecycle and scoring models that drive commercial performance • Oversee AI initiatives and enable regional teams to operate within scalable standards • Report on marketing and AI-driven performance to leadership • Lead and develop a high-performing marketing operations team • Coach team members in best practices