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Henry Schein started out as a Queens, New York-based pharmacy in 1932 and is now a Fortune 500 company specializing in healthcare products and solutions for hea
Head of Customer Marketing
Location
United Kingdom
Posted
4 days ago
Salary
0
Seniority
Lead
Job Description
Head of Customer Marketing
Henry Schein
• Own Dentally’s customer marketing strategy across lifecycle marketing, community, and advocacy, aligned to the Grow pillar • Set clear priorities and roadmaps to drive activation, adoption, retention, and expansion outcomes • Partner with product, sales and customer success to drive feature adoption and maximise customer value • Own performance across retention, adoption, expansion influence, community engagement, and advocacy outputs • Personally lead high-impact initiatives where strategic oversight or cross-functional leadership is required • Lead and develop a high-performing customer marketing team, motivating and inspiring your team to reach and exceed all set targets and KPIs • Coach team members in best practices, fostering a culture of continuous development • Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations • Maintain a trusting, collaborative environment, enabling the team to thrive • Lead recruitment efforts for your team, identifying and hiring top talent • Promote an inclusive and diverse culture, in line with Henry Schein One values
Job Requirements
- Experience leading customer marketing, lifecycle marketing, or retention-focused growth in a B2B SaaS environment
- Strong commercial acumen, with a track record of influencing retention, expansion, or revenue KPIs
- Experience building scalable lifecycle programmes that drive adoption and customer value
- Experience developing community and advocacy initiatives that support brand and growth
- Proven ability to lead cross-functionally across Product, Sales, and Customer Success
- Experience operating as a player–manager, setting direction while stepping into execution when required
- Clear, confident communicator able to influence senior stakeholders
- Customer-first mindset with a focus on long-term value and sustainable growth
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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