• Review incoming compliance inquiries and requests, and assist with routing and handling as directed by the Assistant General Counsel • Establish and identify key players within the company for compliance and legal process initiatives • Coordinate compliance and legal process initiatives by tracking progress, scheduling meetings, and facilitating interdepartmental and intradepartmental communication with key players • Keep internal stakeholders informed regarding deadlines, turnaround targets, and status updates • Assist in managing the contract management system for the Compliance department • Provide additional coordination for other Compliance related tasks as requested, including certain licensure and regulatory filings • Coordinate the integration of company affiliate compliance related policies and procedures, as well as with the creation of new policies and procedures as directed by the Assistant General Counsel.

• Play a key part in establishing and developing the healthcare admissions documentation compliance function. • Review patient admission documentation, ensure compliance with legal and regulatory requirements. • Support the development of new processes and SOPs. • Help build a scalable compliance function as the business continues to grow. • Review patient admission agreements to ensure compliance with consent and capacity requirements. • Assess whether patients had the legal capacity to sign documentation at the time of admission. • Verify that third-party representatives have the appropriate legal authority to sign on a patient's behalf. • Identify, investigate, and flag incomplete, inaccurate, or non-compliant documentation. • Escalate complex or high-risk cases where necessary. • Conduct structured audits of historical patient admission agreements across multiple healthcare facilities. • Identify documentation gaps and compliance risks. • Support remediation efforts by accurately documenting audit findings. • Perform ongoing daily reviews of newly completed admission documentation to ensure continued compliance. • Assist in establishing and implementing standard operating procedures (SOPs) for the compliance function. • Develop and maintain process documentation and audit standards. • Help build a scalable compliance framework that can support future organisational growth. • Following training, provide guidance and quality oversight to other remote audit team members as the department expands. • Promote consistent interpretation and application of compliance requirements. • Support the onboarding and training of new team members as the compliance function grows. • Prepare clear end-of-day reports outlining: - Audits completed - Compliance concerns identified - Outstanding issues and escalations • Maintain organised, audit-ready records and documentation.

• Coordinate, process, and monitor license obligations for established and newly regulated igaming markets • Communicate effectively and develop strong relationships with regulatory authorities for approvals and to ensure the company meets regulatory requirements for its jurisdictions • Work closely and collaboratively with other key stakeholders internally and externally in the regulatory landscape • Assist in the analysis of igaming regulatory compliance standards in existing and newly regulated markets • Own and execute the company’s certification roadmap • Stay up to date with regulatory developments and best practices in compliance control within and outside of the company • Identify, document, and increase efficiencies of business processes to align with compliance requirements and comply with regulations in relevant jurisdictions • Develop project plans, reports, and schedules for relevant stakeholders and teams to manage expectations and to ensure work is delivered within scope, on time, and within budget • Any other ad-hoc duties that may be required

Role Description We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo. This is not a siloed Compliance function. It sits at the intersection of Product, Engineering, Legal, Support, and carrier relationships and the person in this role will be expected to operate across all of them. You'll lead a team of Compliance specialists, manage our most critical external partnerships, and be the final decision-maker on the highest-stakes cases that come through our platform. You'll report directly to leadership and be a key voice in how Quo manages risk as we continue to grow. If you are passionate about building a fraud operations team at a high growth company, we want to hear from you! - Fraud Detection & Rule Management - Own the fraud strategy across our tooling, review queues and data pipelines. - Work closely with the data team to build, test, and tune detection rules — balancing catch rate against false positive impact. - Monitor queue performance daily and drive continuous improvement across automation and manual review workflows. - Be the final call on complex, high-stakes cases — including compromised accounts, carrier-level violations, and high-value customer escalations. - Apply a consistent, policy-anchored framework while maintaining the judgment to know when to extend grace and when to be firm. - Regulatory Compliance - Maintain Quo's compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations. - Stay current on carrier policy changes, regulatory updates, and industry developments — and translate them into operational action before they become issues. - Own policy development, documentation, and enforcement across the platform. - Conduct root cause analysis on escalated incidents and maintain Quo's standing as a trusted, proactive compliance partner. - Team Leadership - Lead and develop a team of fraud investigators and compliance specialists. - Set team priorities, run weekly syncs, conduct 1:1s, and own performance development. - Make capacity planning decisions and advocate for headcount as volume requires it. - Cross-Functional Alignment - Partner with Legal on regulatory inquiries, subpoena responses, and policy interpretation. - Work with Product and Engineering on compliance-relevant features. - Collaborate with Support and CS on customer-facing compliance communications and high-value account handling. Qualifications - 8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years in a leadership role managing a team. - Hands-on experience with fraud tooling (ideally Sift or comparable platforms) and data-driven rule management. - Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance. - Demonstrated ability to make high-quality decisions under uncertainty on complex, ambiguous cases. - Strong written communication — you'll be corresponding with ecosystem partners, responding to regulatory inquiries, and setting the tone for customer communications. - Experience managing BPO or distributed operations teams. Requirements - Direct experience in a telecom, CPaaS, or VoIP compliance context — or significant experience as a carrier or telephony ecosystem partner. - Familiarity with SQL or data tools (Snowflake, dbt) for monitoring and investigation. - Experience with content classification, AI-assisted fraud detection, or LLM-based tooling in a compliance workflow. - Background working in a high-growth startup or scale-up environment where the program was still being built. Benefits - The annual base salary range for this position is as follows, plus equity and benefits: - SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $198,000- $233,000 USD. - All other US Locations: $178,000 - $210,000 USD. - Canada: $175,000 - $206,000 CAD. - Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.