Hawkes Learning

• Oversee assigned existing customer accounts and new product adoptions while executing strategies to minimize customer churn and increase customer lifetime value. • Build and maintain strong relationships with instructors, serving as their trusted advisor. • Understand their course goals and challenges, and proactively provide strategic guidance and support. • Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities. • Understand customer usage patterns and proactively offer additional products or services that align with their needs and objectives. • Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features. • Efficiently manage high volume of external and internal emails and inbound and outbound phone calls to support both customers and colleagues. • Develop and execute calling campaigns and email campaigns to current customer accounts (including customers, contacts, and potential new customers). • Maintain timely and accurate record keeping and contact database. • Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of department leadership team. • Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests. • Act as the voice of the customer within the organization. • Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success. • Host and moderate virtual events including webinars, workshops, and conferences.

Title: Louisville, KY Based Field Sales Representative (Outside Sales) Location: Louisville, KY Hybrid Job Description: Full-time As an educational technology company, Hawkes Learning is passionate about helping college students succeed through our innovative courseware. By partnering directly with college professors and recommending personalized learning solutions for their classrooms, we are rapidly expanding the implementation of Hawkes learning solutions into physical and virtual campuses nationwide. Hawkes Learning is seeking a driven Educational Courseware Representative in the higher education industry. Each sales representative is responsible for growing territory revenue for Hawkes software products. To be successful in this role, you must have demonstrated success in selling to higher education institutions for educational technology, preferably in the math curriculum. The ideal candidate is a fast learner, fearless, collaborative, and coachable and has a passion for education. Product training and regular sales training are provided to help employees thrive in this position. This role will require spending 4 days per week on college campuses within a five-hour drive from your home. There will be a need for overnight travel (likely 2-3 times per month) in the fall and spring. During the busiest time of the selling season, (Sept-Nov and Jan-May), you will likely need to spend time working in the evening outside of traditional work hours. Ideal candidates will be located in Louisville, KY. Responsibilities: - Daily travel to college campuses to sell the Hawkes’ courseware portfolio, including a range of software, textbooks, and workbooks - Identify adoption targets, develop a strategic plan for the sales approach, coordinate internal resources as necessary and manage the sales process through to adoption - Research geographic territory to identify key accounts, develop a strategic sales plan to generate new leads, and nurture leads through the sales process. - Partner with the Customer Success Specialists to identify and strategize around expansion opportunities - Assist with hosting virtual and in person conferences, webinars, presentations - Strategically work complex committee adoptions by identifying and completing a needs analysis on key decision makers - Maintain contact database and pipeline management - Partner with the marketing team to execute follow up strategies for designed campaigns and lead-generating initiatives Requirements - Ideal candidates will be located in Louisville, KY. - 2-3 years of proven experience in field sales, preferably in educational technology selling math - Ability and willingness to travel (4 days per week on campus travel, semi-regular overnight travel during peak selling season) - Bachelor’s degree or higher - Strong written, oral, and non-verbal communication skills - Ability to adapt to different personalities and situations - Knowledge of forecast and pipeline management - Collaborative mindset and a team player - Organized with excellent time management skills - Driven and motivated to achieve and exceed sales targets If you are a passionate sales representative who thrives in a fast-paced environment, we encourage you to apply. At Hawkes Learning, you will have the opportunity to contribute to innovative educational solutions and make a positive impact on the learning experience. Hawkes Learning also offers an inclusive work environment that thrives on collaboration, creativity, and having a can-do attitude. The salary range for this role is competitive and considers a variety of factors, including skill sets, experience, training, certifications, and other business and organizational needs. Our comprehensive benefits package includes 30+ days of paid time off to start with additional time each year of employment, an employer 401(k) match of up to 3.5%, and a significant employer contribution to healthcare benefits. While we prefer candidates located in the listed locations, we value talent from all locations, so please don't hesitate to share your resume with us! Hawkes Learning is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Additional benefits: - Generous Health Benefits (Medical insurance, Vision and Dental insurance) - Employer Match to Health Savings Account - Employer paid Employee Assistance Program with counseling options - Employer Match to 401k retirement plan - Culture is energetic, supportive, collaborative, and transparent!

• Collaborate with local reps to develop and execute strategies for closing high-value opportunities. • Working closely with local rep, taking ownership of key account presentations, negotiations, and proposals to drive success. • Increase revenue at primary accounts by achieving or surpassing sales targets while making strategic and efficient decisions regarding travel and key account management. • Support the onboarding and training of new or underperforming sales reps. • Provide ongoing coaching and upskilling to strengthen the capabilities of the sales team. • Partner with leadership to strategize on rep development and performance improvements. • Assist in forecasting efforts and pipeline management to ensure data-driven decision-making. • Offer field coaching and real-time support to reps during campus visits. • Work closely with leadership to refine sales strategies and execution plans.

• Own strategy and execution of all in person and virtual external company events including, but not limited to, tradeshows, regional events, webinar series, Hawkes-hosted virtual conferences, and symposia • Research and lead speaker strategy and relationships for all relevant events • Manage full event budgets and financial performance, driving and reporting on goals and KPIs around event-related ROI • Oversee all event logistical plans, timelines, and deliverables, communicating across teams and depts to ensure all collaborative parties are aware of responsibilities and tasks are happening in a timely manner • Maintain high quality standard of support and communication with guest speakers, event attendees, vendors, and other qualified lead opportunities • Provide leadership and oversight during virtual and live events as needed to ensure smooth execution and rapid problem solving • Coordinate internal or external freelance assistance as appropriate to execute large events • Conceptualize and implement new and engaging event ideas that drive customer retention and promote brand awareness • Serve as a thought leader on event and marketing trends

• Serve as the CRM Administrator, acting as the main point of contact for Sales, Marketing, Product, Operations, and Customer Support teams; build & execute company-wide training on CRM procedures. • Lead CRM module implementations, including project management for future expansion into areas such as Service Hub, Ticket Management, Inventory, and Accounting • Own the end-to-end reporting function, identifying stakeholder needs and creating actionable reports for Operations, Sales, Product, Marketing, and Executive teams. • Build comprehensive revenue and forecasting reports, tying revenue back to end-users and purchase channels; incorporate proprietary data to show both received and projected revenue; design & implement notification protocols based upon data trends. • Serve as key member of the Operations Center of Excellence, establishing, modeling, and implementing best practices across the organization. • Partner with Executive team on a regular basis for specialized reporting.

• Lead ideation through rapid design exploration, mockups, and interactive prototypes • Partner closely with Product Managers to shape concepts into testable user flows and interaction models • Work ahead of engineering to reduce ambiguity and provide clear experience direction prior to implementation • Collaborate with Frontend Engineers to transition designs into scalable, accessible, production-ready experiences • Leverage AI tools to accelerate ideation, iteration, prototyping, and documentation • Create wireframes, high-fidelity designs, and prototypes for internal validation and user feedback • Help establish experience patterns and quality standards in partnership with Frontend Engineering • Contribute to accessibility-first design practices aligned with WCAG guidelines • Support and evolve the design system and component library, prioritizing reusable patterns and thoughtfully evaluating when new components are warranted • Improve usability within the context of an evolving platform, balancing user needs with technical realities and existing architectural constraints • Build upon and refine existing experience patterns while defining scalable approaches for new initiatives • Elevate frontend experience quality through collaborative design reviews and shared learning with engineering teams • Stay current with UX, product design, and AI-assisted design trends

• Oversee assigned existing customer accounts and new product adoptions while executing strategies to minimize customer churn and increase customer lifetime value. • Build and maintain strong relationships with instructors, serving as their trusted advisor. • Understand their course goals and challenges, and proactively provide strategic guidance and support. • Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities. • Understand customer usage patterns and proactively offer additional products or services that align with their needs and objectives. • Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features. • Efficiently manage high volume of external and internal emails and inbound and outbound phone calls to support both customers and colleagues. • Develop and execute calling campaigns and email campaigns to current customer accounts (including customers, contacts, and potential new customers). • Maintain timely and accurate record keeping and contact database. • Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of department leadership team. • Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests. • Act as the voice of the customer within the organization. • Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success. • Host and moderate virtual events including webinars, workshops, and conferences.

• Lead the design, development, and maintenance of complex front-end applications using React • Collaborate with design and product teams to translate wireframes and designs into high-quality code • Mentor other developers at Hawkes to accelerate the adoption of React in a sustainable and scalable manner • Build reusable UI components and front-end libraries to improve development efficiency • Optimize application performance for speed and scalability • Manage and maintain UI and accessibility standards for Hawkes • Ensure accessibility standards are met throughout the development process • Mentor and guide junior developers in best practices and coding standards • Collaborate with back-end developers to integrate front-end with .NET and C# services • Stay up to date with the latest front-end technologies and industry trends

• Post job descriptions across internal and external job boards • Drive all candidate communication, including scheduling interviews, sending updates, and maintaining timely follow-ups • Help track applicant progress and maintain accurate records in the applicant tracking system • Build the Human Resources policies SharePoint site • Upload documents, organize content, and ensure information is easy to navigate • Help create short “how-to” videos and guides for employees on HR processes and tools • Build sales mileage reports and maintain communication process with sales leaders • Evaluate hotel loyalty rewards programs and create a corporate traveler rewards program • Support the HR team during open enrollment by helping coordinate and schedule benefits meetings. • Assist in preparing materials, organizing sessions, and ensuring employees have access to the information they need.