Mission: Driving student success through service and innovation.
Customer Success Specialist
Location
United States
Posted
3 days ago
Salary
$60K - $80K / year
Seniority
Senior
Job Description
Customer Success Specialist
Hawkes Learning
• Oversee assigned existing customer accounts and new product adoptions while executing strategies to minimize customer churn and increase customer lifetime value. • Build and maintain strong relationships with instructors, serving as their trusted advisor. • Understand their course goals and challenges, and proactively provide strategic guidance and support. • Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities. • Understand customer usage patterns and proactively offer additional products or services that align with their needs and objectives. • Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features. • Efficiently manage high volume of external and internal emails and inbound and outbound phone calls to support both customers and colleagues. • Develop and execute calling campaigns and email campaigns to current customer accounts (including customers, contacts, and potential new customers). • Maintain timely and accurate record keeping and contact database. • Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of department leadership team. • Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests. • Act as the voice of the customer within the organization. • Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success. • Host and moderate virtual events including webinars, workshops, and conferences.
Job Requirements
- Bachelor’s Degree
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Ability to troubleshoot technology issues and support digital offerings
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Must have experience in one of these four areas: Customer success/customer service experience with a technology product
- Instructional Design experience in Higher Education
- Instructional experience within Higher Education (professor, lecturer, or TA)
- Work experience in communications, marketing, sales, account management or customer success capacity
Benefits
- 30+ days of paid time off to start with additional time each year of employment
- employer 401(k) match of up to 3.5%
- significant employer contribution to healthcare benefits
- Company Credit Card
- Cell Stipend
- Competitive pay and bonus plan
- Generous Health Benefits (Medical insurance (BCBS), Vision insurance (EyeMed), Dental insurance (Mutual of Omaha))
- HSA Employer Match
- Employer Match to 401k retirement plan
- Generous vacation time, sick time, discretionary days, and paid holidays
- 100% employer-paid dental, EAP, life, AD&D, and LTD insurance
- And much more!
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Director - Sales (Customer Success)
Weekday (YC W21)We are a Y-Combinator-backed startup building your AI-powered Recruiter Agent
Role Description Working in a permanent, full-time position, my direct client is seeking a dynamic sales hunter (not an account manager) with 12–18 years of experience in selling Analytics, AI, and Data consulting services. The ideal candidate will have a demonstrated history of securing new enterprise clients, cultivating CXO relationships, and closing substantial consulting deals in areas such as Analytics, AI/ML, GenAI, Data Science, or Data Engineering. Qualifications - 12–15 years of relevant experience (preferably under 15 years, definitely not 20+ years) - Background in Analytics Consulting, Data & AI Consulting, or IT Services companies - Strong expertise in new logo acquisition and business development - Experience in selling services and solutions, rather than primarily SaaS or software products - In-depth knowledge of AI, GenAI, ML, Analytics, Data Science, BI, and Data Engineering offerings - Well-established network of CIOs, CDOs, CTOs, CMOs, and other CXO-level executives - Proven experience managing the entire sales cycle, from prospecting through to closing deals - History of meeting or exceeding quota and driving revenue growth - Familiarity with strategic partnerships (Microsoft, Databricks, etc.) - Willingness to travel across the U.S. to engage with clients and prospects Requirements - Experience: 15+ yrs - Location: United States - Job type: Full-time Preferred Skills - Sales - Hunting - Artificial Intelligence
• Collaborate closely with the Head of Customer Success to support a wide range of operational and customer-facing activities • Own and manage the end-to-end provisioning lifecycle of new customer orders • Coordinate and schedule customer service reviews and prepare service reports • Perform database administration and data maintenance • Support internal management processes and reporting requirements • Contribute to Continual Service Improvement initiatives • Identify and recommend process improvements • Provide ad-hoc administrative support across the business • Maintain strong relationships with client service stakeholders • Support sales-related coordination activities • Liaise with suppliers and service delivery partners
Founding Client Success Manager
Floowi IncWe help marketing agencies hire top offshore talent in 15 days - Fully guaranteed
• Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support. • Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively. • Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction. • Design and implement the foundational client success infrastructure, including playbooks, onboarding workflows, and service delivery processes, establishing the standards the team will scale from. • Collaborate directly with founders and internal teams to translate client feedback into product and process improvements, playing an active role in shaping how the service evolves. • Identify opportunities to expand existing client relationships through additional services and business growth initiatives.
Client Success Manager
Floowi IncWe help marketing agencies hire top offshore talent in 15 days - Fully guaranteed
• Serve as the primary point of contact for assigned client accounts across multiple platforms (Slack, WhatsApp, SMS, Zoom) • Build and maintain strong, long-term client relationships • Identify upsell and cross-sell opportunities, assist with contract negotiations, and maximize client profitability • Prepare account status reports and maintain clear communication with internal and external stakeholders • Develop trusted advisor relationships with key client stakeholders • Address client inquiries, concerns, and needs promptly and professionally • Communicate progress on initiatives (weekly, monthly, quarterly) to ensure alignment with client goals • Handle challenging client requests or escalations as needed • Collaborate with sales, paid ads, and content teams to align strategies with client objectives • Oversee project timelines and deliverables using management software (e.g., Teamwork) • Schedule and lead client status meetings and internal discussions • Resolve project issues promptly to maintain quality and meet deadlines • Monitor key metrics — leads, sales, and performance indicators — to ensure goals are met • Identify areas for improvement and optimize strategies based on data-driven results • Partner with internal teams to ensure seamless communication and project alignment • Participate in agency initiatives including video content creation and strategy development


