• The Customer Success Manager oversees and manages the daily operations for a designated customer account. • This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets. • The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners. • Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction. • Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes. • Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships. • Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery. • Driving and vehicle operation are essential functions of this role.

Role Description Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Account Manager (CSAM) with proven experience and a passion for executing value-driven security solutions. You will be responsible for retention and expansion of our platform capabilities within our Enterprise customer base. The CSAM will drive customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen. The role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration. What You'll Do - Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews. - Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities. - Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards. - Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations. - Provide customer-driven feedback on product enhancements and feature requests. - Willing to travel within the US for on-site customer meetings, training sessions, and key industry events. Qualifications - BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems. - At least five (5) years of experience working within a Sales Engineering or Customer Success role. - Demonstrated success building executive relationships and driving strategic account planning. - Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation. - Experience managing complex customer lifecycles from onboarding through renewal and expansion. - Demonstrated ability to be consultative, proactive, and outcome focused. Benefits - Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. - Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth. - Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world. - Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

• Lead complex, multi-stakeholder client initiatives from planning through execution • Develop and execute service strategies aligned to client goals and measurable outcomes • Serve as the primary consultant and escalation point for assigned accounts • Drive customer retention, satisfaction, and adoption of CCC products and services • Partner with NAMs to identify and support expansion and upsell opportunities • Collaborate with Program Managers to ensure proper resource allocation and workflow execution • Proactively engage clients to understand business challenges and recommend solutions • Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI • Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements • Facilitate executive-level meetings, workflow reviews, and regular status updates • Translate customer feedback into actionable insights for internal teams • Support industry initiatives, rollouts, and strategic programs as needed

Title: Honeymoon Coordinator – Help Couples Plan the Perfect Start to Their Forever **Are you passionate about travel and helping couples create unforgettable honeymoon experiences? We are looking for an enthusiastic Honeymoon Coordinator to join our team. In this role, you will assist couples in planning their dream honeymoons, selecting the best destinations, accommodations, and activities to match their preferences. About Us: We are a well-established travel company that specializes in curating romantic and memorable honeymoon experiences. Our team is dedicated to helping newlyweds start their lives together with amazing travel experiences that they will cherish forever. Responsibilities: - Work closely with clients to understand their honeymoon preferences and recommend personalized travel packages. - Research and provide information on top honeymoon destinations, resorts, and activities that cater to couples. - Handle the booking of accommodations, flights, and transportation, ensuring a smooth and seamless experience for clients. - Provide excellent customer service by responding to inquiries, addressing concerns, and assisting with any changes to bookings. - Collaborate with travel suppliers to secure the best rates and exclusive deals for honeymoon packages. - Keep clients informed with updated itineraries and travel information leading up to their departure.