• Provide excellent customer service to our customers, at all times • Respond to customer inquiries in person, electronically and via phone • Troubleshoot, problem solve and resolve customer issues • Document, track and monitor problems to ensure resolution in a timely manner • Work in a team environment and participate positively with the team • Update customers when issues are resolved • Update relevant issue tracking systems appropriately • Mentor and/or train Service Desk Analyst’s

Title: Resource Analyst Location: Bangalore Karnātaka India Full time Remote As a Resource Analyst, you will forecast, track and identify resource allocation needs, assignments, and availability for assigned projects. You will coordinate and analyze information for the efficient utilization and forecasting of labor needs of clinical resources in each assigned geographical area. Responsibilities include also recommending appropriate composition of project teams to enable presentation of appropriate clinical teams to clients and influencing the performance and profitability of project teams from a quality, operational and financial aspect across all therapeutic areas. What You'll Do: - Track and identify resource needs and assignments. Coordinate the intake, follow-up and resolution of assigned resource requests. Maintain project module in the system. Demonstrate effective use of resourcing dashboards. - Identify staff for assignments based on client requirements, employee background, therapeutic requirements, geographical area, availability. - Coordinate weekly resourcing needs and facilitates meetings, engaging participants at the AD, Dir, Sr Dir, and ED level. Distribute resourcing reports. - Update roll-off dates and assignments for all clinical resources of projects managed by respective area. - Coordinate, track and distribute CVs as needed. Liaise with CV administrator group services to ensure CVs are current. - Liaise with internal departments to prioritize resourcing needs assignments for future work, RFPs, and bid defense meetings. - Utilize resourcing dashboards, and other available tools to reconcile and QC departmental reports, including monthly resourcing projections and utilization reports for senior management. - Identify and submit proposals of available resources based on availability and experience. - May participate in special projects Education and Experience Requirements: - Bachelor's degree or equivalent and relevant formal academic / vocational qualification - Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: - Knowledge of MS Office including Outlook and Excel - Effective problem solving and facilitation skills - Good quantitative and analytical ability - Excellent attention to detail - Able to manage multiple projects and multitask to meet business deadlines - Good verbal and written communication skills Working Environment: Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: - Work is performed in an office or clinical environment with exposure to electrical office equipment. - Occasional drives to site locations. Potential Occasional travel required. Why join us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference. Help us deliver tomorrow’s breakthroughs.

• Configuring and managing new compensation plan implementations and changes on Xactly. • Responsible for all aspects of day to day commission administration in Xactly Incent. • Troubleshoot and resolve data discrepancies or exceptions within Xactly Incent. • Preparation of commission approval documents, detailed backup, and conducting commission approval meetings for SOX compliance. • Provide monthly accruals for sales commission and partner with Accounting team.

Role Description The Support Analyst Level 3 provides superior technical assistance and support for Oversight’s products and services. Key responsibilities include: - Acting as a counselor, guide, and product master to address customer concerns and guide configuration changes. - Serving as the escalation point for data processing and analytics issues. - Acting as the technical liaison between customers, Engineering, and Data Analytics. - Mentoring Support Analysts (Level 1 and Level 2). - Providing technical feedback on team-designed solutions. - Maintaining customer satisfaction by resolving problems within SLA requirements. - Working weekends as part of a shift assignment or on-call rotation. - Identifying, diagnosing, and troubleshooting complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications. - Resolving data processing interruptions preventing end-user access. - Communicating effectively and maintaining positive relationships with all customers. - Collaborating with cross-functional teams for seamless system integration. - Ensuring prompt action on tickets by documenting and identifying automation opportunities. - Continuously improving processes, techniques, tools, and customer outcomes. - Staying updated on changes to company products, tools, and processes. - Willingness to work flexible shifts as needed to support team coverage and business continuity. Qualifications - 5 – 8 years of hands-on SQL Operations experience. - 3 – 5 years of hands-on Unix Operations experience. - 3 – 5 years of hands-on Application-Level Support. - Bachelor’s degree in Computer Science or related field preferred. - Experience working with data automation tools. - Experience with popular T&E or financial systems is a plus. - Good interpersonal and presentation skills. - Experience with cloud technologies such as AWS, Databricks, and Postgres SQL is a strong plus. - Experience with Git Bash and Bit Bucket preferred as well. Requirements - Strong written and verbal communication, interpersonal, and troubleshooting skills. - Self-starter able to work in a multi-tasked, fast-paced environment. - Ability to work effectively in a team environment as well as independently. - Organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches. - Flexible to work weekend support shifts on a rotational basis. - Fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements. - Experience with SQL and stored procedures. - Basic knowledge of Advanced SQL functionality including (but not limited to) indexes, table joins, subqueries, unions, analytic functions, etc. Benefits - This position is 100% Remote, with periodic travel to Atlanta, GA for company events as necessary.