Gypsy Collective

Role Description We are looking for a proactive and reliable System Administrator who will help maintain and improve our internal infrastructure, support employees across the company, and ensure smooth day-to-day IT operations. You will play a key role in managing access, devices, internal systems, and supporting operational security processes while working closely with the SysAdmin team. Qualifications - 4+ years of experience in System Administration or IT Operations - Strong hands-on experience with macOS administration - Proven experience managing Apple device fleets - Solid understanding of Linux administration basics - Experience administering Google Workspace environments - Good understanding of networking fundamentals (DNS, VPN, TCP/IP) - Experience with Identity & Access Management processes - Familiarity with internal support and ticketing systems - Strong documentation and process discipline - English level: Upper-Intermediate or higher Requirements - Experience with proxy or networking tools - Experience working with infrastructure providers such as Hetzner or DigitalOcean - Basic scripting or automation skills Benefits - Flexible payment options: choose the method that works best for you - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins

Role Description Gypsy Collective is looking for a Content Manager to join our team and support content publishing, updates, and quality control across multiple websites and locales. We are looking for a detail-oriented and organized specialist who can efficiently manage promotional and product-related content, ensure accuracy across platforms, and work closely with cross-functional teams in a fast-paced environment. - Preparing, publishing, updating, and removing promotional content (promotions, tournaments) on websites, ensuring accuracy and timely execution; - Managing content updates related to product changes, including welcome offers, bonuses, currencies, legal pages, and UI elements; - Supporting website migrations and redesigns: content transfer, proofreading, CMS setup, and validation of content display; - Conducting regular content audits in CMS, ensuring relevance, accuracy, and removal of outdated materials; - Maintaining and updating recurring content sections (e.g., Free Spins lists, promotions, big wins, etc.) regularly; - Participating in gamification launches: studying mechanics, adding content, and ensuring accurate and timely releases; - Performing content proofreading and QA checks, including translations, links, buttons, and UI consistency across different locales; - Collaborating closely with Product, Promo, Design, and other teams to clarify requirements and resolve issues; - Executing ad-hoc content tasks based on business needs (new pages, pop-ups, feature updates, legal changes); - Identifying and reporting bugs, inconsistencies, and UX issues, ensuring high-quality content delivery across all platforms. Qualifications - 2+ years of experience in Content Management; - Strong experience working with CMS platforms; - Basic knowledge of HTML/CSS for content editing and validation; - Excellent attention to detail and ability to spot inconsistencies in content, UI, and localization; - Experience working with multilingual content and understanding localization specifics (languages, currencies, regional differences); - Strong organizational and time management skills; - Experience in content publishing for promotional campaigns (bonuses, tournaments, gamification mechanics) is a plus; - Ability to work in a fast-paced environment with frequent updates and changes; - Strong communication skills and ability to collaborate cross-functionally (Product, Promo, Design, etc.); - English level: B1+. Benefits - Flexible payment options: choose the method that works best for you. - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description Gypsy Collective is looking for an Email Marketing Specialist to join our marketing team and support the execution, optimization, and development of email and lifecycle communication campaigns. We are looking for a detail-oriented and data-driven specialist who knows how to build engaging email journeys and improve performance through testing. - Designing, building, and launching regular email campaigns and automated lifecycle journeys; - Managing and optimizing email flows (welcome, onboarding, retention, reactivation, promotional); - Segmenting email lists based on user behavior, lifecycle stage, and engagement patterns; - Creating and maintaining email automation workflows and triggers; - Running A/B tests on subject lines, content, CTAs, send times, and layouts to improve performance; - Working with HTML email templates and ensuring responsive design across devices; - Monitoring email deliverability and ensuring high inbox placement rates; - Analyzing campaign performance metrics (Delivery Rate, Click Rate, Spam Rate, Bounce Rate); - Preparing reports and insights to improve future campaigns and communication strategies; - Collaborating with CRM, Design, Content, Product, and Analytics teams to align messaging and user journeys; - Supporting the development and improvement of lifecycle communication strategy. Qualifications - 1–3 years of experience in an Email Marketing role; - Hands-on experience with email marketing platforms (e.g., Customer.io, Braze, Klaviyo, Campaign Monitor, or similar); - Strong understanding of email marketing KPIs: Delivery Rate, Click Rate, Spam Rate, Bounce Rate; - Experience with segmentation, automation, and customer journey mapping; - Basic knowledge of HTML/CSS for email template adjustments; - Experience with A/B testing and data-driven optimization; - Familiarity with analytics tools (e.g., Google Analytics or similar); - Strong attention to detail and structured approach to campaign execution; - Good written communication skills and understanding of tone of voice in marketing emails; - English level: B1+; Benefits - Flexible payment options: choose the method that works best for you. - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description Gypsy Collective is looking for a Middle / Senior UI/UX Designer to help shape and evolve our portfolio of in-house iGaming products. You will work on improving existing platforms, building scalable design systems, and creating polished, conversion-oriented interfaces that balance business goals with user experience. - Support and improve existing iGaming products and interfaces; - Create clean, modern, and conversion-focused UI/UX solutions; - Maintain and evolve product design systems and visual consistency; - Participate in the design and launch of new products from concept to release; - Collaborate closely with product managers, developers, and the design team; - Balance business goals, product metrics, and user needs in design decisions; - Work within established visual styles, brand guidelines, and workflows; - Take ownership of tasks from briefing to implementation review; - Ensure design quality during development together with engineers; - Communicate proactively with stakeholders and clarify requirements when needed; - Generate and refine visual concepts using AI tools and prompting workflows; - Create banners, illustrations, and visual assets when required; - Manage priorities independently in a dynamic product environment. Qualifications - 3+ years of experience in UI/UX or Product Design (Middle / Senior level); - Strong visual design skills and attention to detail; - Experience designing modern web or mobile product interfaces; - Strong understanding of conversion-oriented design and user behavior; - Ability to create polished, structured, and scalable UI solutions; - Experience working with and maintaining design systems; - Advanced Figma skills; - Ability to work within an existing visual language while maintaining consistency; - Strong communication and collaboration skills; - Ability to work independently and take ownership of design tasks; - Understanding of structured design processes and workflows; - Experience using AI tools for image generation and prompting; - Strong understanding of typography, composition, color, and visual hierarchy; - English level: Intermediate (B1) or higher. Requirements - Bonus points if you have experience in iGaming, betting, casino, or entertainment products; - Motion design or animation skills; - Experience creating high-quality illustrations or assets using AI tools; - Experience working in product companies with multiple brands or platforms. Benefits - Flexible payment options: choose the method that works best for you; - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care; - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us; - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more; - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage; - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow; - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description Gypsy Collective is looking for a Middle / Senior UI/UX Designer to help shape and evolve our portfolio of in-house iGaming products. You will work on improving existing platforms, building scalable design systems, and creating polished, conversion-oriented interfaces that balance business goals with user experience. - Support and improve existing iGaming products and interfaces; - Create clean, modern, and conversion-focused UI/UX solutions; - Maintain and evolve product design systems and visual consistency; - Participate in the design and launch of new products from concept to release; - Collaborate closely with product managers, developers, and the design team; - Balance business goals, product metrics, and user needs in design decisions; - Work within established visual styles, brand guidelines, and workflows; - Take ownership of tasks from briefing to implementation review; - Ensure design quality during development together with engineers; - Communicate proactively with stakeholders and clarify requirements when needed; - Generate and refine visual concepts using AI tools and prompting workflows; - Create banners, illustrations, and visual assets when required; - Manage priorities independently in a dynamic product environment. Qualifications - 3+ years of experience in UI/UX or Product Design (Middle / Senior level); - Strong visual design skills and attention to detail; - Experience designing modern web or mobile product interfaces; - Strong understanding of conversion-oriented design and user behavior; - Ability to create polished, structured, and scalable UI solutions; - Experience working with and maintaining design systems; - Advanced Figma skills; - Ability to work within an existing visual language while maintaining consistency; - Strong communication and collaboration skills; - Ability to work independently and take ownership of design tasks; - Understanding of structured design processes and workflows; - Experience using AI tools for image generation and prompting; - Strong understanding of typography, composition, color, and visual hierarchy; - English level: Intermediate (B1) or higher. Requirements - Bonus points if you have experience in iGaming, betting, casino, or entertainment products; - Motion design or animation skills; - Experience creating high-quality illustrations or assets using AI tools; - Experience working in product companies with multiple brands or platforms. Benefits - Flexible payment options: choose the method that works best for you; - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care; - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us; - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more; - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage; - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow; - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention. - Manage an assigned portfolio of VIP players; - Build and maintain strong, long-term relationships with high-value clients; - Provide personalized communication based on player preferences; - Ensure a high level of player satisfaction and engagement; - Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls); - Provide personalized support for high-value clients, including assistance, bonus offers, and consultations; - Offer personalized bonuses and reload promotions within the approved VIP matrix; - Analyze player activity: deposits, bets, win/loss, frequency, and average bet size; - Handle big wins and big losses with a professional and client-oriented approach; - Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests; - Identify signs of risky or problematic player behavior; - Escalate relevant cases when necessary; - Follow Responsible Gaming and compliance guidelines. Qualifications - 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto); - Proven experience in one-on-one communication with VIP clients (chat / messengers); - Strong objection-handling and retention skills; - Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity; - Proficiency with Telegram, WhatsApp, LiveChat, CRM systems; - Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold; - Strong written and verbal communication skills; - English level: B2+ (required); - Fluent in Ukrainian; - Schedule: 2/2 – 12-hour shifts (day / night). Benefits - Flexible payment options: choose the method that works best for you. - Tax assistance included: we handle part of your taxes and provide guidance on the local setup. - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud. Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams. - Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud; - Create a single operational entry point inside the company; - Set up transparent reporting for each department — clear metrics, influence, and progress visibility; - Implement service management models in Support: escalation flow, SLAs, review cadence; - Digitize operational plans and establish predictable, measurable control over ongoing processes; - Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them; - Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems; - Collaborate with finance and product teams to ensure smooth system interaction and data flow; - Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through. Qualifications - 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry; - Proven track record of building or optimizing operational frameworks from scratch; - Strong understanding of service management systems (SLAs, escalation models, support structure); - Data-driven mindset — ability to connect operational performance with business KPIs; - Fluent English (B2+); - Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done. Requirements - Experience working in Tier-1 iGaming or FinTech companies would be a plus; - Background in Anti-Fraud or Risk operations; - Experience managing outsourced or hybrid support teams; - Familiarity with operational analytics and dashboard tools. Benefits - Flexible payment options: choose the method that works best for you; - Tax assistance included: we handle part of your taxes and provide guidance on the local setup; - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care; - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us; - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more; - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage; - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow; - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Role Description Gypsy Collective is looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience. - Making outgoing calls according to assigned tasks and scripts; - Informing players about available bonuses, promotions, and special offers; - Assisting players with failed payments and basic account-related issues; - Handling first-line customer requests and providing timely support; - Maintaining daily reports on call results and activities in the required format; - Participating in daily team meetings and discussing call performance metrics; - Ensuring a friendly, professional, and helpful communication style in every interaction; - Escalating more complex cases to relevant teams when needed. Qualifications - Excellent spoken English (C1/C2) — you feel confident on calls; - Strong communication skills and active listening; - You’re comfortable talking to new people and keeping conversations engaging; - Customer-oriented mindset and positive attitude; - Previous experience in a call center or customer support is a plus, but not required; - Extroverted personality — you get energy from communication; - Ability to follow scripts while staying natural and flexible in conversation. Benefits - Flexible payment options: choose the method that works best for you. - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We are looking for a Talent Acquisition Specialist to join our team and act as a trusted hiring partner — from understanding recruitment needs to successfully closing open roles. 📅 Your adventures include: 1. End-to-End Recruitment - manage the full recruitment lifecycle from intake to candidate onboarding touchpoint; - independently close middle, senior, and lead-level roles. 2. Hiring Manager Partnership - conduct high-quality intake meetings to align on expectations, priorities, and risks; - actively manage hiring manager expectations and challenge requirements when needed; - provide regular, data-driven updates on hiring progress. 3. Candidate Assessment - conduct HR interviews focused on soft skills, motivation, and cultural alignment; - partner with hiring managers to define and refine evaluation criteria; - confidently make hiring recommendations and push back when risks are identified. 4. Analytics - maintain accurate data and pipeline stages in the ATS; - track and analyze key recruitment metrics (Time to Hire, Quality of Hire etc).

We’re Gypsy, and we’re looking for a Promo Manager to join our team. We need someone who can design engaging promo mechanics, appreciates a systematic approach, and wants to see the real impact of their work. At Gypsy, you’ll have the space to bring your ideas to life, work alongside great pros, and grow a product in the iGaming niche.