Role Description As the Senior Manager of Quality Programs at Firefly Health, you will be the technical expert and operational engine driving the next chapter of our value-based care and population health performance. Firefly has built a strong clinical quality foundation. Reporting directly to the Senior Director, Clinical Operations and partnering closely with Clinical leadership, you will own the full lifecycle of our quality metric performance management. While this role has no direct reports, it is a highly matrixed leadership position. You will use your strong influencing skills to leverage and align peer resources across Care teams, Operations, and Marketing—ensuring our teams are always oriented toward the right populations at the right time. You will: - Campaign Coordination & Resourcing - Cross-Functional Outreach: Design outreach calendars and target logic to bundle clinical care gaps, creating a low-friction experience for members and teams. - Resource Alignment: Provide Marketing, Operations, and Care Teams with clinically validated patient lists and clear calls to action. - Team Enablement: Create pre-approved scripts, macros, and escalation paths. - Manage Regulatory Progress & Data Integrity - Quality & Compliance Tracking: Monitor enterprise quality scores and manage long-horizon milestones for NCQA re-accreditation, health equity, and annual plan audits. - Payer Data Reconciliation: Partner with the Data team to review external claims, resolve quality gap discrepancies, and maintain a clean source of truth. - EHR Documentation: Collaborate with clinical stakeholders to optimize documentation logic in the EHR (Elation) for automated metric capture. - Develop Population Health Workflows & Processes - Scale Quality Workflows: Expand proven screening processes from traditional primary care panels to our rapidly growing Firefly Health Plan population. - Define Intervention Logic: Partner with clinical leadership to set EHR triggers, target rules for rising-risk populations, and large-scale data ingestion logic. - Campaign & Product Collaboration: Partner with Marketing on automated preventative care campaigns, and collaborate with Product/Data to map HEDIS logic and member-facing nudges. - Support Growth & Contract Reporting - Contract Evaluation: Assess quality requirements and operational lift for prospective contracts and new markets. - Performance Reporting: Maintain a central playbook of quality benchmarks and synthesize complex data into narratives for MBRs, Board decks, and payer meetings. - Client Success ROI: Supply Client Success teams with gap-closure reports that demonstrate clinical excellence and ROI during reviews. Qualifications - 5-7 years of experience in healthcare operations, population health, or quality improvement, with a strong command of healthcare quality metrics, HEDIS measures, and value-based care frameworks. - A proven track record of effectively influencing and collaborating with cross-functional teams (Clinical, Data, Product, Marketing, and Operations) to improve processes and workflows without direct line-management authority. - Experience managing complex, multi-phased projects with longer horizons, specifically scaling operational workflows or transitioning processes between teams. - Demonstrated ability to use independent judgment and professional creativity to solve data and operational challenges. - Strong proficiency working with data tools (Looker preferred), EHR systems (Elation preferred), and spreadsheets to turn raw data into actionable outreach strategies. - Meticulous attention to detail to ensure our internal documentation and tracking perfectly match what payers and regulators expect. Requirements - It’d be nice if you hold an active RN license with commensurate clinical & operational experience. - You hold a Certified Professional in Healthcare Quality (CPHQ) certification. - You have previously worked within quality operations or designed population health programs directly within a Health Plan environment. - You have a PMP certification or formal training in managing complex, cross-functional timelines. Benefits - The salary range for this position is $120,000 to $140,000 annually; as part of a total benefits package which includes health insurance, 401k, and bonus. - This role can be done largely remotely, with several times a year when staff come together onsite for planning and team building. Company Description Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo.

• Ensure effective performance management practices are in place and drive a culture of continuous improvement • Lead the planning, prioritization, development, and implementation of integrated business solutions • Review proposed integrations of new applications to assess impact and ensure maximum availability of system applications • Collaborate with business units on defining and leading business plans that leverage technology and business processes • Manage vendor relationships, including market research for vendor-hosted solutions • Provide regular reports/updates on team and system performance, incident resolution, and team development progress • Ignite enthusiasm, drive, and dedication by showing genuine respect and empathy

Role Description The Equipment Finance Asset Valuations Manager II is responsible for proactively managing and establishing equipment residual values, conducting in-depth collateral/market analysis of existing residual exposure, and thoroughly researching collateral/markets to make accurate residual value recommendations across a broad spectrum of asset types and industries in a vendor equipment leasing environment. Works on large, complex transactions with unique asset types and works closely with the originations teams in structuring transactions to mitigate residual risk and develop sound end of lease return provisions. - Performs in-depth collateral/market analysis of existing residual exposure and reviews/updates residual monthly. - Reviews collateral evaluations and residual analyses supporting credit recommendations. - Works within assigned credit authority, escalating as required within approval authorities and subject matter expertise. - Forecasts residual values based on historical, current, and anticipated valuation, and interprets trends that may impact future values. - Coaches and reviews the work of lower-level asset management professionals. - Provides residual positions on special bids and exception transactions as needed within approval guidelines and authorities. - Appraises collateral value in new markets and one-off transactions to project OLV/FLV curves. - Key participant in the impairment testing following approved methodology. - Assists with policy compliance initiatives and provides support on projects where appropriate. - Assists in white paper analysis on collateral types and industry segments supporting the overall residual policy including competitors, technology, methodology, and positions. - Thorough understanding of Healthcare, Transportation, Industrial, Construction, and Information Technology equipment. Qualifications - University (Degree) Preferred - 5+ years of proven experience analyzing collateral, forecasting residual values, and managing asset risk in leasing or equipment finance environments. - Strong Financial & Market Analysis Skills. - Ability to conduct in-depth collateral analysis, evaluate OLV/FLV curves, and interpret market trends affecting asset values. - Knowledge of Multiple Equipment Sectors. Requirements - 7+ years of advanced experience in residual risk and asset management (Preferred). - Deep expertise in structuring complex leasing transactions and mitigating residual risk across diverse asset portfolios. - Leadership / Coaching Experience. - 5+ Years Required; 7+ Years Preferred. Physical Requirements - Sedentary Work. Career Level - 8IC. Posting End Date - 5/31/2026.

• Own the strategy and roadmap for Vanta's learning platform (LMS/LXP) • Lead the build, management, and evolution of Vanta's learning platform (LMS/LXP), defining the strategy, roadmap, and rollout across the company • Treat the platform as a product, continuously improving the experience based on data, feedback, and business needs • Identify and launch new features, workflows, and learning experiences — including AI-powered tools — to drive adoption, usage, and impact • Act as the go-to platform expert, enabling teams to adopt it and embed learning into their day-to-day work • Partner with teams (e.g., GTM, People Ops, G&A, Engineering) to understand needs and deliver scalable platform solutions • Design and deliver end-to-end learning programs, building structured, async-first journeys with targeted live moments where they add value • Build and scale programs in key areas such as onboarding, leadership development, and AI upskilling • Use AI tools to accelerate how content is created, curated, and translated into structured learning journeys with clear goals and measurable outcomes • Define success metrics and report on learning engagement and outcomes to stakeholders and business leaders • Use data and insights to improve programs, inform strategy, and prioritize highest-impact work