• Design, implement, document and manage cybersecurity tools, technologies, and processes supporting enterprise corporate systems. • Assist in managing Vulnerability Management Program including scanning, risk prioritization and remediation tracking. • Administer and optimize security technologies like SIEM, EDR and other relevant tools to support security incident detection, investigation, and response activities. • Participate in Incident Response activities, including developing, testing, and maintaining playbooks and conducting root cause analysis. • Maintain and improve security baseline policies, and procedures.

Role Description An Automation Engineer with a focus on Agentic Orchestration focuses on seamlessly connecting AI capabilities, including orchestrated agent systems, with existing business processes and enterprise applications. This role will leverage modern AI tools and frameworks to build sophisticated automation solutions and create and configure AI agents to handle complex, non-repetitive tasks that require reasoning, context-awareness, and interaction with multiple systems. Our ultimate goal is to design and deploy autonomous agentic systems that can independently manage and execute complex business processes with a high degree of accuracy and efficiency. What you'll be doing: - Collaborate with business stakeholders to conduct in-depth analysis of existing workflows, identifying and documenting opportunities for intelligent, AI-driven automation. - Oversee the entire lifecycle of AI agent development, from initial design and prototyping to testing, deployment, configuration, and lifecycle of AI solutions in production. - Ensure AI agent development security, scalability, and reliability through ongoing monitoring and performance tuning. - Design and implement integration solutions to connect AI agents and models with enterprise systems such as CRMs, ERPs, and internal databases. - Design and implement an evaluation system that serves as a mechanism for quality control and continuous improvement. - Build and configure AI agents to perform tasks such as natural language understanding, data extraction, decision-making, and system interactions. - Develop custom connectors, APIs, and middleware to facilitate data exchange and process automation between AI services and other applications. - Continuously explore and evaluate new AI technologies and tools to drive innovation in automation. - Mentor system admins and junior developers to build and configure AI Agents. Qualifications - Demonstrable experience with AI services from major cloud providers (e.g., OpenAI, Google Vertex AI, AWS Bedrock) and hands-on experience with LLM APIs. - A solid understanding of business process analysis and re-engineering. - Solid understanding of Natural Language Processing (NLP), LLMs, and ML principles. - Experience with enterprise integration platforms (e.g., Workato, MuleSoft, Boomi). - Experience with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism) is a plus, but the focus is on modern AI-driven automation. - Hands-on experience with conversational AI platforms and frameworks for building chatbots and virtual assistants. - Proficiency in Python and its associated AI/ML libraries (e.g., LangChain, LlamaIndex, Pandas, TensorFlow, or PyTorch). - A solid understanding of embedding processes, vector databases, RAG systems and knowledge graphs. - Strong understanding of API design principles (REST, RPC, SSE, GraphQL) and data formats (JSON, XML). - Familiarity with database technologies (SQL and NoSQL). - A creative and analytical mindset with passion for solving complex problems through automation. - Entrepreneurial approach, strong builder with excellent problem-solving skills and the ability to work effectively in a cross-functional team. - Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events!

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Are you someone with the passion and consultative and technical abilities to help organizations move and thrive in the cloud? Do you want to be part of one of the most significant IT transformational technologies of our time? Do you take pride in guiding a prospect through the ins and outs of this complex process while advocating for the immense value your organization delivers? The Cloud Engineer is expected to be a thought leader at RapidScale and, therefore, highly knowledgeable about the technical aspects of our cloud services and the industry, which may include but are not limited to:• Cloud Computing on Azure (IaaS, PaaS, SaaS)• Migrations to Azure• Professional Services/Consulting engagements• Security/Compliance Services• Automation/DevOps• Data management in the cloud• Transformational Services with AI/ML Cloud Engineers may also participate in architecture design and reviews, occasional pre-sales calls as subject matter experts, and internal DevOps initiatives. At RapidScale, we provide assessment, design, build, migration, and management services to a diverse range of Azure clients. As one of less than 60 partners worldwide with the Azure Expert MSP designation, we're committed to delivering solutions that harness Azure's full power and capabilities. We consult, design, and build highly resilient, secure, automated, and cost-efficient environments. In this critical role, you'll help us achieve these goals for our clients and play a crucial part in enabling RapidScale to meet our ambitious growth targets. Primary Duties and Responsibilities Primary Responsibilities - Deliver cloud solutions across client engagements including assessments, migrations (rehost, replatform, refactor), and modernization initiatives - Implement Azure environments aligned to security, compliance, performance, and cost optimization best practices - Partner with Solution Architects to translate designs into scalable, executable solutions - Troubleshoot and resolve technical challenges during implementation and deployment - Support transition of client environments to Managed Services, including documentation, diagrams, and knowledge transfer - Contribute to automation, process improvements, and internal capability development within the Professional Services team Qualifications Minimum - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Strong client-facing and consultative experience in addition to hands-on delivery - Deep expertise in Microsoft Azure, including infrastructure, networking, identity, and governance (IaaS, PaaS, Entra ID, RBAC, Azure Policies) - Proven experience migrating workloads to Azure using tools such as Azure Migrate, ASR, or similar - Experience with Infrastructure as Code using Terraform, (ARM/Bicep a plus) - Strong scripting and automation skills (PowerShell, Python, Bash, Azure CLI) - Experience building and supporting CI/CD pipelines (GitHub, GitLab, Azure DevOps) - Systems administration experience across Windows and/or Linux - At least one Associate, Expert, or Specialty-level certificate on Azure - Ability to leverage AI tools to improve productivity and automation Preferred - Working knowledge of containerization and Kubernetes (AKS or similar) - Experience with rehost, replatform, and refactor migration strategies - Experience with Azure Virtual Desktop (AVD) - DevOps Engineer Expert, AI Engineer, or any Data-related certifications is desirable. - Exposureto AWS or GCP - Experience with AIML services and tools for building custom solutions on Azure - Experience with Data and analytics services on Azure (Microsoft Fabric, Data Lake, Databricks) USD 122,600.00 - 204,400.00 per year Compensation: Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description We’re looking for a Site Reliability Engineer to manage, maintain, improve and provide support on our platform. You will be curious by nature, always looking for ways to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on our journey. As a remote first company, you will have the opportunity to work with an industry leading distributed team. Having access to expertise from across the globe will give you both the support and opportunity to help shape not only Tyk’s Cloud platform but also Tyk as a whole as we continue to grow. Here’s what you’ll be responsible for: - Maintaining global Tyk Cloud within SL(A/I/O)s you will help to define - Identifying reliability issues and working together with your squad to solve them - Identifying and introducing new metrics and building relevant dashboards - Participating in the on-call rotation - Working with your squad to expand multi-region and multi-cloud reach of the platform - Documenting operational knowledge - Conducting post-incident analysis - Automating common tasks - Be a key shaper and contributor to our continuous improvement agenda - Reliability of our new global Tyk Cloud platform - Automation of operations and support - Writing and maintaining documentation on SRE processes and policies - Recommending and implementing ways of driving operational efficiency and driving down our cost to run, without impacting service - Assisting in penetration testing for Cloud through liaising with our provider, providing technical details, and environment setup - Incident management Qualifications - Strong collaboration skills - Experience launching and operating production scale Kubernetes clusters - Designing and operating infrastructure on AWS and other providers - Operating MongoDB (or other document database) clusters - Operating Redis (or other key-value storage) clusters - Administering Linux servers - Maintaining distributed software - Operating Prometheus and Grafana - Operating logging collection and analysis systems - Participating in the on-call rotation (16:00pm – 4:00am UTC) Requirements - Kubernetes & containers (advanced) - AWS / EKS (advanced) - Linux (advanced) - Terraform and IaC in general (proficient) - Helm (proficient) - Go (familiar) - MongoDB (or similar) - Redis (or similar) - Monitoring – Prometheus, Grafana, Thanos (familiar) - Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.) - Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP) - Proactive, energetic, innovative and change oriented Benefits - Everyone has unlimited paid holiday. - Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. - Employee share scheme - Generous maternity and paternity leave - Company retreats - We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion.