Gong.io

Role Description As an Executive Assistant, you are a trusted strategic partner to Gong’s senior GTM executives. You’ll bring foresight, operational rigor, and executive presence to every interaction, ensuring that your leaders’ time, focus, and communication are aligned with Gong’s highest priorities. You will work autonomously, often serving as an extension of your executive. This role requires exceptional judgment, discretion, and a deep understanding of the business. You’ll collaborate closely with the Chief of Staff and cross-functional partners across Sales, Customer Success, Finance, and People Ops to drive organizational impact. Responsibilities - Strategic Partnership: Serve as a trusted thought partner, aligning executive time and priorities with company goals, anticipating needs, driving follow-through, managing stakeholder access, and developing executive communications. - Operational Leadership: Lead planning for key business rhythms and strategic meetings while partnering cross-functionally to track priorities, KPIs, and deliverables and drive execution. Partner with Chief of Staff and GTM Enablement on internal event execution as needed (RKO, President’s Club, Leadership Summits, etc). - Team Enablement: Strengthen the EA organization by mentoring and helping develop other admins, streamlining administrative processes, and coordinating onboarding for GTM executives and senior hires. - Execution Excellence: Manage complex calendars, global travel, and expenses with precision and discretion while safeguarding sensitive information and representing Gong’s culture and values. Qualifications - 5+ years of administrative experience, including 3+ years supporting VP, SVP, or C-suite executives in high-growth environments - Proven ability to manage shifting priorities with sound judgment and poise under pressure - Exceptional written and verbal communication skills with strong business acumen - Demonstrated ability to anticipate needs and operate with minimal direction - High integrity and discretion when handling confidential information - Advanced proficiency in Google Workspace, Slack, and Zoom - Experience supporting a GTM, Sales, or Customer Success organization strongly preferred Benefits - We offer Gongsters a variety of medical, dental, and vision plans designed to fit you and your family’s needs. - Wellbeing Fund: Flexible wellness stipend to support a healthy lifestyle. - Mental health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education and learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work-from-home stipend to help you succeed in a remote environment.

Role Description As a Partner Success Manager focused on Consulting and Services Partners, you’ll play a key role in accelerating Gong’s go-to-market motion with leading consultancies focused on GTM and Revenue systems. These partners include Global System Integrators (GSIs), Regional System Integrators (RSIs), and RevTech specialty organizations. This role is a combination of creating alliances, building strategy, and executing sales enablement - helping our partners build, position, and monetize joint offerings that accelerate Gong’s Revenue AI Operating System. You’ll collaborate cross-functionally with Gong’s sales, product, marketing, and enablement teams while engaging directly with partner practitioners and go-to-market leaders. Your goal will be to expand Gong’s partner mindshare and pipeline impact within these firms by operationalizing and amplifying sourcing opportunities, co-selling engagements, creating co-delivery practices, and co-innovating solutions. You’ll own operational execution: creating partner enablement programs, supporting go-to-market plays, managing partner communications, and ensuring every partner interaction moves us closer to our shared growth goals. Responsibilities - Create & Accelerate Sourced & Co-Sold Pipeline from Partners - Creating joint offerings, case studies, and enablement assets that tie Gong to our partners’ commercial priorities (CRM modernization, sales transformation, managed services) - Drive activation and adoption of Gong across partner teams; educate partner sellers, architects, and delivery leads on Gong’s value proposition - Partner closely with internal Gong Sales to align on joint account strategies, pipeline development, and partner influence tracking - Project manage co-marketing campaigns, roundtables, and enablement programs to deepen engagement with partner ecosystems - Track and communicate key success metrics (pipeline sourced/influenced, certifications, enablement impact, partner NPS) - Serve as a trusted partner advocate internally representing partner needs to product, marketing, and GTM leadership Qualifications - 4–6 years of experience in alliances, partner success, or GTM channel program management within B2B SaaS or enterprise technology - Deep understanding of how GSIs, RSIs, and consultancies operate, understanding of their service-line structure, practice development model, and alliance mechanics - Excellent communication, presentation, and stakeholder management skills - able to translate complex technical solutions into business outcomes - Highly organized, proactive, and collaborative; thrives in cross-functional environments - Preferred: prior experience supporting alliances or co-sell motions with Deloitte, PwC, KPMG, Accenture, RSIs, management consultancies, or specialty revenue consultancies. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description This role supports Gong's continued growth by driving timely collections, reducing DSO, minimizing bad debt risk, and ensuring a positive customer experience while protecting cash flow. The Collections Specialist partners with customers and internal teams to resolve billing and payment issues, accelerate cash collections, maintain accurate AR records, and support operational efficiency through process improvements and AI. The role also provides backup support for billing, sales order approvals, and payment applications, helping ensure business continuity and scalable growth. Responsibilities - Manage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responses. - Proactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationships. - Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders. - Prepare customer account reconciliations and statements upon request. - Monitor customer billing portals, including invoice submission, payment status, and compliance with customer requirements. - Collaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues. - Provide backup support for sales order approvals, invoice revisions, and billing operations during team coverage. - Assist with payment application activities and research unapplied or misapplied cash as needed. - Maintain accurate customer account records and document collection activities. - Identify recurring issues and recommend process improvements to improve efficiency and customer experience. - Leverage AI and automation tools to streamline communications, summarize account activity, and reduce manual administrative work while maintaining appropriate oversight. - Assist with monthly reporting, audit requests, and other Accounts Receivable and Revenue initiatives. - Contribute to the development and maintenance of standard operating procedures supporting a scalable Order-to-Cash process. Qualifications - 3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash. - Experience collecting commercial customer accounts in a high-volume environment. - Strong understanding of invoicing, collections, account reconciliation, and payment application concepts. - Experience with ERP systems such as NetSuite, Oracle, SAP, or similar, as well as Salesforce. - Experience working with customer procurement or invoicing portals. - Strong analytical and problem-solving skills with exceptional attention to detail. - Excellent written and verbal communication skills. - Intermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting). - Demonstrated ability to identify process improvements and drive operational efficiencies. - Experience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similar. - Ability to manage competing priorities in a fast-paced, high-growth environment. Nice-to-Have Qualifications - Experience in a SaaS or recurring revenue environment. - Experience supporting billing operations or sales order approvals. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description We’re hiring a GTM Engineer to design, build, and own the automations, AI agents, and internal tools that power Gong’s go-to-market organization. GTM engineering is an emerging discipline: builders embedded in the revenue organization who combine AI, code, and automation platforms to ship systems that help acquire, convert, and grow customers. You’ll join the GTM Automations & Data team within Revenue Operations and help define how this discipline scales at Gong. You’ll ship production automations and applications across Sales, SDR, Customer Success, and Partnerships, including: - Prospecting intelligence - Account signals - Pipeline governance - Renewals - Expansion We operate like a small product engineering team, with short sprints, clear instrumentation, and ownership after launch. We measure success through business outcomes such as: - Pipeline created - Conversion improved - Retention and expansion - Seller productivity This role also plays a key part in our Gong-on-Gong / Customer Zero initiative. We use Gong's own AI platform internally as a proving ground for new agentic workflows and revenue infrastructure, and what we learn shapes what ships to customers. Responsibilities - AI & Agentic Workflows: - Design, build, and deploy AI-powered workflows and agents across the GTM lifecycle, including prospecting intelligence, account research, signal monitoring, pipeline management, and renewal and expansion plays. - Evolve our automation portfolio intelligently from deterministic rules toward agentic logic, with the guardrails, audit trails, and human review steps that revenue-critical work demands. - Translate ambiguous operational problems into scoped, shippable builds. - Automation & Integration Engineering: - Build and scale production automations across the revenue stack using platforms such as Workato, plus custom code where platforms run out of road. - Own reliability for what you ship through observability, retries, alerting, safe failure paths, and human review where appropriate. - Build the workflows that keep the revenue engine running: lead routing and lifecycle management, enrichment orchestration, territory and account ownership, pipeline governance. - Internal Apps & Tooling: - Design and ship internal applications using AI-native development tools and modern web stacks, reducing reliance on fragmented point solutions. - Inform build-vs-buy decisions with working prototypes rather than slide decks. - Customer Zero: - Build using Gong's own platform, including conversation data, signals, trackers, and workflows, using our products internally to develop new AI capabilities. - Prototype automation patterns that shape how modern revenue teams operate, and feed what we learn back to Gong's product teams. - Instrumentation & Impact: - Ship every build with performance tracking, so adoption and impact are clearly visible. - Measure your work in business outcomes such as ops-sourced pipeline, conversion lift, and rep productivity, and iterate against what the data says. - GTM Partnership: - Embed with Sales, SDR, Customer Success, and Marketing stakeholders, and pressure-test builds in the field through rep ride-alongs and Gong call listening. - Document what you build and communicate changes clearly to the teams that depend on them. Qualifications - 2+ years building automations, internal tools, or production software. GTM engineering, RevOps, growth ops, and software engineering backgrounds all work; what matters is that you have shipped. - Builds with code (required): You build and ship working software (Python, TypeScript, or similar). AI coding tools like Claude Code and Codex count fully; we care that you ship and understand what you shipped, not whether every line was written by hand. You are fluent with APIs and webhooks, use version control by default, and can show us things you have built, at work or on your own. Deeper technical fluency is a plus, not the bar. - AI-native: You use LLMs and AI coding tools regularly to ship real business workflows. You understand prompting, evaluation, tool use, and failure modes, and you can explain when AI is and is not the right solution. - Automation & GTM stack fluency: Experience with automation platforms (Workato, Zapier, n8n, or similar) and familiarity with the modern GTM stack (Salesforce, Clay, Snowflake, dbt, Gong). - Commercial instinct: You understand how a revenue organization works, you prioritize by business impact, and you are comfortable working directly with sellers and GTM leaders. - Craft: You build things that do not break. Fallback logic, monitoring, and documentation are defaults, not afterthoughts. - Builder mindset: Curious and experimental, biased toward working prototypes over decks, with strong async writing. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Title: Senior Product Analyst Location: Dublin Job Description: Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Senior Product Analyst, You Will - Influence change by presenting product and customer data-driven insights to product management and senior leadership; confidently present the outcome of your analysis and make recommendations to executives and team leaders. - Be the right hand of product and business leaders in building business cases for new product functionality, and tracking the effectiveness of the functionality over time; monitor key metrics, identify business trends and generate forecasts. - Lead deep-dive analysis that will frame product strategy and product roadmap decisions. - Foster our data-centric, continuous learning culture with your passion for telling stories with data; grow our best practices around reporting quality, data hygiene, and data governance. - Own the design, development, and maintenance of ongoing dashboards and their underlying data sets. - Work collaboratively with product managers and engineers to ensure the right data is generated and collected. You Should Apply If You Have - 5+ years of demonstrated experience working as a data or product analyst, preferably at a growing tech company. - Degree in Industrial Engineering, Statistics, Economics or another quantitative field - Confirmed ability to surface key insights that subsequently drove business changes with measurable lift in performance. - Fluency in common statistical analysis methods; and specifically, the ability to quickly separate data from noise. - Proficiency using SQL and Excel for data querying and manipulation; comfortable using additional data access and analysis tools. - Experience with product analytics methodologies. - Passionate about producing high-quality accurate analytics deliverables. - Ideally, you are experienced in creating and maintaining dashboards using data visualization tools such as Tableau, Looker, or similar. - Self-motivation, proactively going beyond the call of duty. - Creativity and strategic thinking. - The ability to work comfortably in a constantly evolving environment. What makes the Product Analytics department at Gong unique? Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions and build the best products that create radical impact. We call it “Own. Solve. Impact.” Our decision-making process at Gong is based on data and not on hunches. Therefore you’ll get an opportunity to play a major part in the company's product strategy and operations and to analyze complex, non-trivial data generated in a fast-moving product, which tens of thousands of users use daily or weekly. If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you! About Us We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a work place, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details. #LI-OH1

Role Description The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively. Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as: - Process mapping - Solution configuration - Quality assurance This role reports into the North America Professional Services Delivery team. Responsibilities - Customer Delivery (75% Billable Utilization) - Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution. - Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements. - Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation. - Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live. - Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare. - Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment. - Operational Excellence & Expertise (25% Internal Focus) - Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools). - Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides. - Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities. Qualifications - 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations. - Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps). - Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure). - Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics). - Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams. - Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams. Preferred Attributes - Working knowledge of a common Sales Methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman, etc.). - Experience supporting implementations in the Mid-Market or Small Enterprise segment. - Familiarity with foundational project management principles (scope management, task planning). - Willingness to travel (up to 25%) to customer sites for critical project milestones. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description As Corporate Communications Principal Director, you will be a senior, high-impact individual contributor at the center of how Gong tells its story to the world. Partnering closely with the Head of Corporate Communications, Social & AR, you will be a strategic thought partner and own the execution of corporate communications, executive positioning, and crisis management. This is a role for a builder and a doer — someone equally comfortable drafting a CEO op-ed, managing a fast-moving media crisis, and coaching executives on message discipline, all in the same week. You will work directly with Gong's leadership team and be a trusted voice in decisions that shape company reputation at scale. Responsibilities - Corporate Communications - Develop and drive Gong's global corporate narrative, ensuring alignment across leadership, product, and go-to-market teams. - Own earned media strategy for major announcements — corporate news, partnerships, product milestones, and industry leadership moments. - Shape and inform Gong's corporate messaging framework, ensuring consistency and differentiation in a competitive AI market. - Partner cross-functionally with marketing, legal, HR, investor relations and more to align communications with business objectives. - Executive Communications - Serve as primary communications strategist and ghostwriter for Gong's C-suite, including the CEO and senior leadership team. - Develop executive thought leadership programs across owned channels, media, and speaking platforms. - Create compelling content, like op-eds, exec platforms, bylines, LinkedIn posts, talking points, and briefing materials, that authentically reflects each leader's voice. - Prepare executives for media interactions, interviews, and public appearances through media training and message coaching. - Identify and secure meaningful speaking opportunities at tier-one industry events and business forums. - Crisis Communications - Lead development and ongoing management of Gong's crisis communications framework, protocols, and response playbooks. - Support and serve as an internal escalation point and strategic counsel during reputational issues and sensitive business developments. - Rapidly assess emerging threats, provide clear-eyed guidance to leadership, and drive swift, coordinated response. - Partner with legal, HR, and executive teams on sensitive communications including workforce changes, competitive incidents, and regulatory matters. - Conduct post-incident reviews and embed learnings into updated protocols and organizational readiness. - Stakeholder & Executive Management - Build trusted relationships with global executive stakeholders, acting as a strategic communications advisor to senior leaders across the business. - Manage and prioritize competing executive communications requests with sound judgment and effective stakeholder management. - Develop and oversee global external agencies and vendor relationships, ensuring high performance and strategic alignment. - Maintain a strong understanding of Gong's business, competitive landscape, and market dynamics to inform communications strategy in real time. - Contribute to department planning, budgeting, and measurement frameworks in partnership with the team lead. Qualifications - 10+ years of progressive communications experience, with significant time in corporate communications roles at high-growth technology companies or leading PR agencies serving tech clients. - Demonstrated track record managing corporate communications programs at scale, including earned media strategy for major company milestones. - Proven experience as an executive communications strategist and ghostwriter, with a portfolio spanning multiple formats and leadership voices. - Deep hands-on experience managing crisis communications — from early detection through resolution and post-incident review. - Prior experience working directly with and advising C-suite executives in a communications or advisory capacity. - Experience at or with a B2B SaaS, AI, or global enterprise technology company strongly preferred. Requirements - Exceptional written and verbal communications skills — among the sharpest writers in any room, with the ability to adapt voice, tone, and register across audiences and formats. - Outstanding creative and media skills - you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging mediums. - Sound strategic judgment; able to distill complex business situations into clear communications recommendations under pressure. - High emotional intelligence and executive presence — you can hold a room, earn trust quickly, and navigate competing stakeholder interests with professionalism. - Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality. - Comfort operating in a fast-paced, high-accountability environment with a bias toward action over perfection. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description As our strategic Escalation Manager, you will be the definitive owner and quarterback guiding our most critical, complex upmarket customer crises to resolution. We are scaling rapidly and need a driven, dedicated leader to own the lifecycle of high-stakes enterprise account escalations from the moment a risk state is triggered to its final resolution. This is a highly visible, cross-functional role sitting directly at the intersection of our Go-To-Market (GTM) teams and our technical organizations (R&D, Product, and Support). Rather than acting as a passive intermediary, you will: - Build a deep understanding of the Gong platform. - Translate complex roadblocks into actionable technical requirements. - Deploy the right resources. - Masterfully manage both internal and external stakeholders. - Analyze incident trends to build proactive triaging frameworks. - Optimize cross-team collaboration. - Help us engineer a more resilient customer experience. Responsibilities - Orchestrate the Escalation Lifecycle: Serve as the single point of contact and ultimate owner for high-stakes enterprise account crises. Drive cross-functional alignment, define the internal point of view, & engineer resolution strategies alongside account teams. - Bridge the GTM & Technical Divide: Act as the strategic liaison between GTM teams (who require relationship management and crisp communication) & technical organizations (Support, R&D, & Product teams who require concrete, reproducible data). - Decisively Mobilize Resources: Step into highly ambiguous, complex situations, accurately assess technical and business impacts, and deploy engineering or support resources independently without relying on executive intervention. - Manage Senior Stakeholders: Guide internal account teams through tense customer scenarios and confidently present technical root causes, remediation plans, and ongoing guidance to both internal executives and customer-side leadership. - Drive Systemic Prevention: Partner with R&D and Support leadership to transform reactive incidents into proactive insights; identify underlying gaps (like missing metrics or alerting) and advocate for long-term product and infrastructure improvements. - Build the Escalation Playbook: Mature existing escalation workflows by designing repeatable frameworks, communication templates, and post-mortem processes that upskill frontline GTM teams. Qualifications - 5+ Years of Relevant Experience: A proven track record in Technical Account Management (TAM), Enterprise Support Leadership, Incident Management, or Technical Program Management (TPM) within a complex B2B SaaS environment. - Technical Literacy: The ability to "speak engineer" and comfortably navigate discussions regarding platform reliability, system architecture, APIs, and data flows, translating these complex concepts into business impacts for customers. (Coding: not required, but a bonus!). - Exceptional Communication Skills: A masterful ability to translate high-complexity technical challenges for non-technical stakeholders, ensuring clarity and alignment across teams with varying levels of technical proficiency. - Crisis Command and High EQ: Deep emotional intelligence and situational authority. You are the calmest person in the room when an enterprise account is at risk, capable of naturally de-escalating tense situations with both customers and internal sales teams. - Relentless Customer Empathy: A practice of navigating every engineering, product, or support intersection with the customer’s experience as the primary North Star, transforming transactional support into a true strategic partnership. - Cross-Functional Influence: A demonstrated ability to align, hold accountable, and influence Support, R&D leads, and GTM stakeholders effectively without having formal authority over them. - A Root-Cause Mentality: A history of turning tactical fixes into strategic wins. You look beyond immediate resolution to identify and fix the underlying process or product gaps that allowed the issue to happen in the first place. - Drive Massive, Measurable Impact: You will directly safeguard Gong’s revenue retention and elevate the customer experience by turning high-stakes crises into opportunities to build lifelong raving fans! - Influence Organizational Strategy: By taking the reins during critical events, you will naturally advise and empower Support and GTM leadership, shaping how our organization interfaces with our largest accounts. - Scale and Build from the Ground Up: This isn't a rigid, legacy position—you will have the autonomy to mature our existing workflows, design new frameworks, and actively build the future of enterprise escalations at Gong. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description Gong is looking for a senior event marketing leader to own and evolve Gong's third-party event strategy. This role is responsible for building a best-in-class portfolio of industry conferences, sponsorships, programs, and activations that generate and accelerate pipeline, strengthen customer relationships, and elevate Gong's brand. This is a strategic, high-visibility role that requires equal parts strategic planning, business acumen, and operational excellence. You'll define where Gong invests, build scalable event strategies aligned to GTM priorities, influence senior stakeholders, negotiate high-value partnerships, and deliver flawless execution from planning through post-event measurement. Success in this role requires exceptional attention to detail, strong executive influence, and an unwavering commitment to delivering world-class experiences that drive measurable business impact. Responsibilities - Own Gong's Third-Party Event Strategy - Develop and lead Gong's global third-party event strategy, including industry conferences, sponsorships, programs, and activations. - Evaluate opportunities through the lens of business impact, audience fit, pipeline generation, customer engagement, and brand value to determine where Gong should invest. - Build and manage the annual third-party events roadmap, ensuring alignment with company priorities, sales objectives, and regional GTM plans. - Continuously evaluate portfolio performance and identify opportunities to optimize, expand, or sunset programs based on business outcomes. - Lead End-to-End Program Execution - Own every aspect of event execution, including sponsorship negotiations, contract management, booth strategy and design, logistics, field enablement, executive preparation, content coordination, onsite management, and post-event follow-up. - Establish and maintain exceptionally high standards of operational excellence, ensuring every event reflects Gong's brand and delivers a seamless experience for customers, prospects, partners, and internal stakeholders. - Anticipate risks, proactively solve problems, and drive projects forward with minimal oversight. - Influence Cross-Functional Teams - Serve as a trusted strategic partner to Sales, Field Marketing, Demand Generation, Customer Success, Partnerships, Brand, and Executive Leadership. - Align event investments with pipeline goals, account priorities, and business objectives while balancing stakeholder needs and budget considerations. - Build strong relationships internally and externally to maximize the impact of every program. - Measure & Optimize - Define success metrics for every event and evaluate performance across pipeline, revenue influence, customer engagement, executive meetings, and brand impact. - Present recommendations, insights, and portfolio performance to senior leadership, using data to inform future investment decisions. - Continuously improve processes, reporting, and operational efficiency to scale Gong's third-party event program. - Manage Events & Work Streams Across Strategic Events Portfolio - Play a key role in planning and executing Gong’s annual flagship conference, Celebrate, owning critical workstreams such as registration strategy, sponsor management, ancillary programs, logistics, and more. - Support and own proprietary event programs (roadshows, dinners, etc). Everyone on the events team owns & operates programs across the portfolio. Qualifications - 10+ years of experience leading B2B event marketing or field marketing programs, preferably within high-growth SaaS organizations. - Demonstrated success owning and evolving a strategic event portfolio with measurable impact on pipeline, revenue, and customer engagement. - Proven ability to think strategically while executing with precision and consistently delivering exceptional experiences. - Strong executive presence with experience influencing senior leaders and building alignment across Sales, Marketing, Partnerships, and Executive stakeholders. - Outstanding project management and organizational skills with meticulous attention to detail and the ability to manage multiple complex initiatives simultaneously. - Strong commercial acumen with experience evaluating investment decisions, managing significant event budgets, negotiating sponsorships, and measuring ROI. - Highly proactive, resourceful, and comfortable operating independently in a fast-paced, high-growth environment. - A continuous improvement mindset with a passion for raising the bar and building scalable, best-in-class event programs. - Willingness to travel as needed to support key events (up to 35-40% in high seasons) throughout the year. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description Join our GTM Strategy & Planning team, the control room driving Gong’s revenue trajectory. We operate at the intersection of elite data engineering, revenue intelligence, and executive strategy. As "Customer Zero," you will leverage the world's richest B2B GTM dataset to architect the systems, insights, and frameworks that define our go-to-market direction. You will serve as a trusted advisor to our Revenue and Executive leadership, transforming complex signals into actionable bets that shape our product focus, market expansion, and revenue health. This is a unique opportunity to combine deep technical rigor with high-level strategic impact at the forefront of the Revenue AI revolution. Responsibilities - Serve as a trusted advisor to the Revenue and Executive leadership team, driving growth through actionable insights, process optimizations, and financial rigor. - Cultivate impactful, cross-departmental partnerships with Marketing, Finance, Product, Enablement, and GTM teams to propel strategic initiatives and planning evolutions. - Champion effective adoption of Gong, focusing on maintaining data integrity and uncovering novel applications for the platform. - Transform Gong data into actionable strategic insights for GTM leadership, spearheading initiatives that demonstrate clear and measurable business impact. - Craft persuasive presentations and thought leadership content to communicate insights internally and externally while driving systematic improvements that reduce manual work and scale impact. - Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term. - Collaborate with Analytics and BI teams to design dashboards/scorecards that drive visibility into performance, productivity, and pipeline and customer health. Qualifications - Degree in Computer Science, Data Science, Business, Economics or related field or equivalent practical experience. - 5+ years of GTM Strategy & Operations experience, with a strong understanding of SaaS business models. - Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes. - Proven organizational and project management skills; able to execute multiple priorities with urgency. - High degree of ownership — not just identifying opportunities, but turning insights into measurable results. - Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level. - Adept at bridging the gap between technical and non-technical partners to distill complex concepts for leadership. - Comfort navigating ambiguous environments, consistently delivering high-quality results. - Proven success analyzing and optimizing territory models, planning & forecasting processes, and headcount/capacity plans. - Ability to extract insights from GTM data and connect product usage to business outcomes. - Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue. - Experience with Gong and CRM systems and tools (e.g., Salesforce). - Strong analytical skills and highly skilled in SQL with hands-on experience in Snowflake (or similar cloud DW) and query optimization. - Experience with BI Tools (Tableau/Looker/Sisense) for data visualization and to translate complex data into actionable insights. Preferred Qualifications / Bonus points if you have: - Proficiency in Python scripting to facilitate data processing and workflow automation. - Expertise in dbt for end-to-end pipeline management, including modeling, transformation, testing, and documentation. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.