GoHealth Urgent Care

• Lead and develop a team responsible for end-to-end Accounts Receivable and billing operations • Ensure timely and accurate reimbursement while meeting key performance metrics • Drive operational excellence through team member development, policy implementation, and audit oversight • Maintain high standards of customer service, compliance, and patient-centered communication • Monitor, analyze, and report key performance metrics related to Accounts Receivable accounts

• Manage workflows, coordinate legal processes, and optimize systems and tools to drive efficiency • Provide litigation support and manage third-party requests • Track legal spend and support risk management activities • Leverage technology to streamline operations • Support day-to-day legal operations and facilitate the delivery of legal services across departments • Learn and implement new technologies for improving workflows • Design and manage workflows in legal technologies • Provide training on legal systems, tools, and workflows • Prepare documentation and manage legal service processes • Interact with internal departments and maintain team calendar • Prepare and format form documents in Microsoft Word

Role Description The Senior Financial Analyst (SFA) is responsible for all financial reporting and variance analysis for assigned markets including preparation of quarterly Board of Director materials. Reporting to the Director of Finance, the SFA will provide executive management support for Regional Presidents as well as manage budget/forecast related questions from internal and external stakeholders. The position will have full P&L ownership of the markets supported and will maintain existing reporting models and financial reports as well as develop additional reporting/modeling capabilities to enhance the level of analysis provided by the FP&A team to both management and operations. Qualifications - Bachelor’s degree in Finance or related field - 2+ years of experience as a Financial Analyst or related occupation - 2+ years of experience engaging in financial reporting, financial data aggregation, M&A analysis, & preparation of financial variance analyses for multistate healthcare providers; & preparing financial reports in support of executive decision-making - Experience in a multi-site, multi-entity or joint venture environment (preferred) - Prior financial services experience (investment banking, management consulting, etc.) (preferred) - Chartered Financial Analyst (CFA) (preferred) Requirements - Advanced Microsoft Excel modeling and PowerPoint skills - Ability to manage multiple priorities in a dynamic, fast-paced environment - Advanced experience creating professional presentations for board meetings or executive reviews - Ability to apply sound judgment beyond a specific set of instructions - Ability to apply principles of critical thinking to various situations - Ability to digest large amounts of data and synthesize it into high-level, key talking points - Ability to communicate complex financial concepts to non-financial stakeholders - Ability to think creatively, be proactive, highly driven, self-starter - Process driven, ability to understand and assess existing processes and recommend and implement changes to drive efficiencies - Excellent written and verbal communication skills - Excellent judgment and interpersonal skills Benefits - Engage in financial reporting, data aggregation, and occasional merger & acquisition (M&A) analysis for joint venture partners - Prepare annual budget and quarterly forecasts for assigned joint venture partners - Prepare financial statement reporting & variance analysis across all assigned joint venture partners - Prepare financial reports and analyses to support executive decision making - Partner with finance leadership to understand nuanced concepts and tradeoffs within Company’s operating model - Drive efficiencies and standardization in existing financial reporting and processes - Assist with ad hoc financial analyses to support operations, promoting profitable and sustainable decision making Company Description - Collaboration: Takes ownership for collectively establishing productive partnerships and relationships - Innovation: Consistently uses good judgment, applying creativity to overcome obstacles - Diversity & Inclusion: Fosters diversity and inclusion to better understand team members, customers, and partners - Courage & Integrity: Models and practices the highest ethical and professional standards - Accountability: Always shows initiative, demonstrates a bias to action and gets things done

• Oversees user access and security in Okta, Epic, and eCW and across other enterprise applications. • Ensures access is granted and maintained in alignment with job responsibilities, regulatory obligations, and Company policies. • Partners with teams across the organization, including urgent care center teams, Operations, People, EMR, Finance, and IT, to support a secure, efficient identity and access management (IAM) framework. • Provides Day-1 onboarding support and train users on login and MFA processes, ensuring proper identity verification and documentation. • Manages IAM tickets using priority-based workflows; supports onboarding/offboarding, MFA resets, password resets, and account unlocks.

Role Description The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, and responding to all customer inquiries via fax/email/calls. Qualifications - High School Diploma or GED - 3+ years of healthcare, billing, or service experience - 3 years Medical Billing experience - CPAR – Certified Patient Account Representative - Associate’s degree in business administration or related field - Medical insurance billing and claims processing - Epic or eClinicalWorks experience - Bilingual (Spanish) - Understanding of basic medical terminology and common healthcare documentation - Highly experienced in Microsoft Excel and Word for data entry, reporting, and documentation - Strong working knowledge of medical billing codes such as CPT and ICD coding for accurate billing and claims processing - Exceptional phone and communication skills with the ability to interact effectively across departments and with customers - Ability to organize and prioritize tasks efficiently in a fast-paced environment - Proficient in navigating computer systems and performing mathematical calculations related to customer accounts and billing - Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies - Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism and sound judgment - Demonstrate flexibility and open-mindedness when approaching problem-solving and adapting to changing workflows or priorities - Ability to calculate deductibles and co-insurance accurately - Ability to read and interpret Explanation of Benefits (EOBs) - Skilled in performing collection activities related to follow-up and account resolution - Ability to identify under and overpayments from payors and take appropriate action - Experience with third-party payor portals for eligibility verification, claim status, and account resolution Requirements - Accurately update and maintain customer demographic and insurance information - Update and document patient account clearly and thoroughly to include information received and given during patient interaction - Conduct thorough review of patient accounts to verify that required documentation is properly scanned and recorded - Deliver high-level customer service to internal customers, payors, and urgent care centers - Provide exceptional service to customers, ensuring a positive and professional experience - Manage each customer inquiry through resolution, collaborating with internal teams as needed - Address service-related issues professionally when interacting with customers, guests, physicians, and team members - Communicate clearly with customers regarding medical and financial matters via phone, email, and other communication channels - Serve as an effective extension of Company urgent care centers, supporting their mission and values - Maintain composure and focus while managing multiple tasks and customer interactions in a high-pressure environment - Actively listen to patients to identify financial needs and assist with financial assistance applications when appropriate - Minimize patient escalations through one-call resolution - Responsible for collecting unpaid customer balances and assisting with credit card payments - Provides effective review of accounts leading to patient collection of outstanding balances - Documents and updates patient accounts information for all payment and contested balances - Performs research and analysis of account issues to timely and accurately resolve accounts - Ability to review an account and offer prompt pay discounts to increase collections - Accurately and timely submit for patient adjustments to satisfy balances if applicable - Accurately calculate customer deductibles and co-insurance amounts based on insurance plan details and service charges - Review and interpret Explanation of Benefits (EOBs) from insurance carriers to ensure appropriate account handling and customer communication - Reviews patient claims to articulate the reason for outstanding balances - Ability to review claims and take appropriate action, including identifying why a claim was denied and resubmitting for processing - Validating commercial insurance, including patient eligibility, referrals, and authorizations as necessary to secure carrier payment - Maintain consistent daily communication with Team and Section leaders - Share relevant information with team members to support collaboration and continuity of care - Appropriately document any barriers in issue resolution and escalate as needed for review - Assist colleagues with tasks and responsibilities when time permits - Appropriately identify and assign tasks and responsibilities to internal departments when additional action is required Benefits - Tasks may be conducted within a climate-controlled office setting - The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) - Travel may be required, including travel between facility locations, remote facilities, and out-of-town destinations as needed (0-10%) - May require the use of safety equipment for infection prevention Company Description The Company and its affiliates, joint venture partners, and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

Role Description The Sourcing Recruiter role will specialize in identifying and engaging top-tier talent, building pipelines for both current and future hiring needs. The role will work closely with Client Leads to develop and execute proactive candidate sourcing strategies, conduct market research, and provide qualified candidates to meet organizational goals. This role requires independent decision-making, including the ability to evaluate candidate qualifications, analyze market trends, and strategically prioritize sourcing efforts to meet GoHealth’s hiring objectives. Each Sourcing Recruiter will be aligned to a specific market or role specialization, ensuring they deliver high-impact talent pipelines and support hiring success across the organization. Qualifications - Bachelor’s degree or equivalent experience Requirements - 3+ years of sourcing or recruiting experience, preferably in high-volume or specialized hiring environments. - Experience conducting market research to identify key talent pools and emerging hiring trends. - Ability to evaluate and prioritize multiple sourcing efforts to meet organizational goals. - Specialization in a specific market or role, such as Provider Recruitment, Center Staff, or Radiologic Technologists. - Ability to develop creative sourcing strategies to attract passive candidates in competitive markets. - Experience tracking key performance metrics and making data-driven recommendations to improve sourcing effectiveness. - Proficiency in sourcing tools and platforms, including LinkedIn, job boards, and CRM/ATS systems. - Strong communication and relationship-building skills. - Ability to analyze job requirements and independently determine candidate suitability. - Strong organizational and time-management skills, with the ability to manage multiple searches simultaneously. - Proactive networking skills to establish long-term connections and anticipate future hiring needs. Essential Duties and Responsibilities - Conduct market research and develop relevant contacts to create, maintain, and grow pipelines of qualified candidates for current and future hiring needs. - Develop and execute targeted sourcing strategies for specific roles or markets. - Analyze job descriptions and independently evaluate candidate qualifications. - Proactively identify and engage with passive candidates, building strong relationships. - Monitor hiring trends within assigned markets or roles and make recommendations on sourcing adjustments. - Network with industry professionals to anticipate hiring needs. - Screen and present pre-qualified candidates to Client Leads. - Track, analyze, and report on sourcing effectiveness. - Collaborate with Client Leads to align on hiring priorities. GoHealth Core Values - Collaboration: Takes ownership for collectively establishing productive partnerships and relationships. - Innovation: Consistently uses good judgment, applying creativity to overcome obstacles. - Diversity & Inclusion: Fosters diversity and inclusion to better understand team members and customers. - Courage & Integrity: Models and practices the highest ethical and professional standards. - Accountability: Always shows initiative and accepts responsibility for diverse roles and obligations. Physical Requirements - Tasks may be conducted within a climate-controlled office setting. - The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.). - Travel may be required, including travel between company locations and out-of-town destinations. - May require the use of safety equipment for infection prevention.

• The Director, FP&A, is responsible for all forecasting, budgeting, strategic planning, and variance analysis for assigned markets. • Drive strategic decision making and provide thought leadership to operations and senior leadership. • Liaison between clinic operations, joint venture (JV) operations and ACP/Support Center departments regarding financial, operational, and cross-functional information and analysis. • Partner with other departments including, but not limited to, Business Intelligence (DEMI), Business Development, IT, Marketing, Accounting, and others across the Company, to support strategic business decision making, driving financial results. • Manage the direct market support, independently, acting as the primary Finance liaison for assigned joint ventures.

• Shape the future of our technology infrastructure and technical solutions • Ensure alignment with the Company’s strategic growth • Define intake requirements, design and implement robust and scalable enterprise platforms, services and solutions • Optimize systems and platforms to drive operational efficiency and provide a secure, compliant and effortless customer experience • Evaluate current technology platforms and solutions to develop comprehensive technology architecture • Document, monitor, measure, and assess the impact of architecture changes • Develop KPIs and OKRs to maintain consistency and measurement of various project initiatives

• Responsible for coordinating, planning, organizing and executing daily operational needs • Partnering with Leadership team to support operational functions • Manages and optimizes schedules based on center coverage needs • Supports time-off requests using departmental guidelines • Ensures payroll information is accurate and collaborates with payroll team • Monitors onboarding timelines and communicates issues with all parties involved • Coordinates training/precepting shifts and orientation activities • Provides administrative support such as expense reporting and ordering supplies • Reviews patient satisfaction metrics and supports service recovery efforts

• Serve as the first point of contact for IT issues reported via phone, email, or ticketing system. • Perform basic troubleshooting for hardware, software, network, and connectivity issues. • Provide support for password resets, basic software configurations, and setup assistance. • Assist users in navigating systems, applications, and basic IT functionality. • Install and support standard software applications. • Manage basic user account tasks such as account creation, password resets, and access provisioning within predefined limits. • Monitor IT systems and report issues such as downtimes or outages to appropriate teams. • Log all incoming support requests in Zendesk, ensuring accurate details and timely responses. • Prioritize and categorize tickets based on severity and SLA guidelines. • Escalate unresolved or complex issues to Tier 2 or other teams with clear documentation. • Document common issues and resolutions to contribute to the knowledge base. • Maintain a professional and customer-focused approach when assisting users.