GlossGenius

• Lead technical planning, system architecture, scaling our AI powered products and 0-to-1 product builds, weighing long-term tradeoffs with precision • Write high-quality code and rapidly build proof-of-concepts to validate architecture options and tackle the team's most complex technical challenges • Act as a technical mentor and accelerator for backend engineers on the team, proactively identifying systemic technical debt, resolving blockers, and raising the bar for engineering excellence • Partner closely with Product, Design, and Engineering leadership to turn ambiguous business goals into clear, well-architected initiatives, keeping a healthy backlog of forward-looking work • Embed cutting-edge AI workflows (e.g., Claude Code, GitHub Copilot) into your daily development practices, helping shape how our engineering organization leverages AI effectively and responsibly

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role GlossGenius has grown significantly, supporting tens of thousands of customers and seeing billions of transaction volumes on our platforms. As our customers continue to grow their businesses, we want to enable them to be more successful. For that, we’re building AI features that will transform how our customers operate and grow their businesses That’s why we are seeking strong Software Engineers, All levels to join one of our Product or Platform-based teams. Product-focused engineers work at the intersection of business needs and technical solutions, solving key customer problems. Platform-focused engineers build scalable, reliable, and extensible systems that empower product teams to move faster, deliver with quality, and focus on customer value. This role is Hybrid in our NYC headquarters (Tuesdays & Thursdays in-office). This role is remote from the San Francisco Bay Area This role is remote from the Greater Toronto Area What We Work With We are open to hearing from candidates who know different programming languages and are excited to learn more and grow their skills. Our current stack: - Kotlin (micronaut, jooq), Ruby (Rails, Sidekiq), gRPC, protobuf - Typescript / Javascript (React, Redux) - React Native - AWS, Kubernetes, Postgres and Terraform What You’ll Do As a Software Engineer at GlossGenius, you'll play a critical role in shaping a platform that powers over 100,000 small businesses and processes more than $3 billion in payments annually. Engineers work on high-impact initiatives that support our rapid growth and evolving scale. Examples of your potential responsibilities include: - Develop, release, and run large-scale web applications that empower beauty and wellness businesses to operate and grow. - Build new AI features for our customers. - Develop and define our microservice-based infrastructure. - Build tools and solutions that enable internal teams to work faster, more effectively, with more confidence, and improve the value they can provide our users (Business Scalability team). - Work on core experiences such as making payments friction-free for clients and customers, building tools to help customers earn more per hour, or enabling businesses to effortlessly grow and manage their teams. - Focus on front-end development, crafting intuitive and engaging user experiences for our web and mobile applications. - Improve performance, reliability, scalability, and security for our backend systems. What We’re Looking For - 2+ years of professional experience in software development. - A Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - A strong desire to move fast and have a significant impact. - Hands-on experience building with AI/ML APIs or LLMs, you've shipped something real using AI, whether in a production environment or a meaningful side project. You think critically about where AI adds genuine value and how to integrate it responsibly into a product. - An entrepreneurial mindset, eager to take ownership and contribute new ideas to solve challenging problems. - Ability to analyze and improve efficiency, scalability, and stability of various system resources. - Demonstrates strong collaboration skills and team spirit. Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

Senior Copywriter And AI Systems Architect New York, NY GlossGenius powers the businesses behind the world's most meaningful appointments. Over 100,000 business owners trust us to help them grow, and the way we talk to them is part of how we earn that trust. Most companies are hiring copywriters to write copy. We're hiring someone to reinvent how it gets made. In this role, you'll be the sole dedicated writer (with contract support as needed), which means your fingerprints are on everything. But great copy is just part of the story. What makes this role different is that you'll also architect the AI-powered systems that scale your instincts across the entire marketing org, making everyone faster, sharper, and more creative than previous processes could allow. You'll report to the Director of Brand Marketing and must be commutable to our NYC headquarters. We default to in-office 3-4 days per week, with required attendance on Tuesdays and Thursdays. What You'll Do - Write across the full marketing funnel: paid social, email, landing pages, video scripts, campaigns, and more. Your copy brings real business-owner pain points to life and shows how GlossGenius solves them in ways competitors can't. - Architect and build AI-powered copywriting and copy-review systems from the ground up. Design Claude skills, stress-test outputs against brand standards, ship new workflows, and iterate constantly as the tools and the team evolve. - Build and maintain a living style guide and brand voice framework that serves as the foundation for every system you create and every piece of copy the team produces. - Serve as the organization's editorial authority: set the standard, run AI-powered copy reviews, give feedback with conviction, and coach partners to make better messaging decisions without needing you in every room. - Develop integrated campaign messaging, creative territories, and taglines that cut through competitive noise and make GlossGenius impossible to ignore. - Stay close to what great brand and performance marketing looks like in the wild. Bring that perspective, along with the latest AI systems thinking, back to the team and use it to push our work forward. What We're Looking For - 5+ years of copywriting experience with a portfolio spanning brand, performance, and lifecycle - Deep fluency in outcomes-first writing: you have proven experience translating product features into business impact and customer transformation, and you understand that differentiation increasingly lives in narrative, not just feature lists. - Experience setting copy standards at an organizational level, whether through style guides, voice frameworks, or AI-powered writing systems - Real, hands-on AI fluency. You've built AI writing tools and workflows that changed how your team operates. - Strong performance marketing instincts. You know what makes copy convert in crowded paid environments and you think about creative strategy, not just execution. - A clear point of view: you have opinions about what great looks like, can defend them, and rally cross-functional partners around your perspective. Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially covered by GG - Fertility and adoption benefits via Carrot and Kindbody - Generous, fully-paid parental leave policy - 401k benefit — employees are eligible to contribute starting day 1 of employment - Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support - Team Bonding opportunities — as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The base salary for this role in New York is between $145,000-$170,000 + target equity + benefits, dependent upon skills, experience, and education.

Title: ABM Manager Location: New York, NY hybrid Job Description: About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As the ABM Manager at GlossGenius, you will play a key role in building and scaling our account-based marketing (ABM) motion — driving awareness, engagement, and conversion among target accounts. You will own the strategy, messaging, campaigns, and channel mix that turn target accounts into GlossGenius customers, with a focus on segments where the playbook is still being built. You'll operate at the frontier of AI adoption — not just using AI tools, but building repeatable, AI-powered GTM workflows that make our ABM motion smarter and faster at scale. This means leveraging intent signals, building personalized sequences at volume, and continuously tightening the feedback loop between campaign performance and strategy. You will report to the Lead, Upmarket Growth. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week in the office. What You'll Do - Define the ABM campaign strategy and channel playbook — including messaging, channel mix and the metrics that tell you it's working - Own execution of that ABM motion end-to-end— from account selection and segmentation through campaign execution, Sales handoff, and performance reporting - Design and execute integrated multi-channel ABM campaigns (outbound email, direct mail, digital) tailored to key personas and funnel stage - Build AI-powered campaign workflows that scale personalization: leveraging intent data, firmographic signals, and behavioral triggers to prioritize and sequence outreach - Partner closely with Sales, RevOps, and Product Marketing to align on account targeting, campaign strategy, pipeline metrics, and handoff processes - Own performance reporting — track MQL pacing, pipeline contribution, and activation rates by segment, and translate results into strategy adjustments - Run structured A/B tests across messaging, offer, and channel mix; build a learning agenda that compounds over time - Continuously gather competitive and customer intelligence to sharpen positioning and campaign strategy What You'll Bring - 3+ years of B2B demand gen or ABM experience, ideally at a high-growth SaaS company - Proven track record running multi-channel ABM campaigns that drove measurable pipeline — not just MQLs, but revenue contribution - Experience building a net-new campaign motion — you're comfortable operating without a defined playbook and know how to create structure from ambiguity - Expert fluency with AI tools for GTM: you've built GTM workflows using Claude Code, Clay or similar platforms, and you have a strong point of view on how AI is reshaping outbound and ABM - Deep competency in segmentation, intent signal interpretation, and account prioritization — you know how to find the right accounts and the right moment to reach them - Strong email copywriting skills with demonstrated ability to craft persona-specific, funnel-stage-appropriate messaging that converts - Comfortable in the data: you can pull performance metrics, build simple models, and turn analysis into actionable insights and strategic adjustments - Collaborative working style with a track record of tight alignment with Sales and RevOps — you treat pipeline as a shared metric, not a handoff Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (i.e., working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit—employees are eligible to contribute starting day 1 of employment - Professional Development—employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support Personal Information: Notice at Collection for Employees and Applicants GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

Title: Staff Data Analyst, Marketing Location: New York, NY Work Type: Hybrid Job Description: About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Staff Marketing Analyst, you will set the analytical vision and raise the ceiling on what's possible across our Go-to-Market team. You will partner closely with our VP of Growth Marketing to own and evolve our marketing measurement strategy, lead a team of marketing analysts, and drive the overall efficiency of our growth machine. Beyond executing high-quality analysis yourself, you will define frameworks, establish best practices, and multiply the impact of the analysts around you. You'll report to the VP of Growth Marketing. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You’ll Do - Work directly with various GTM teams (e.g. lifecycle, performance marketing, brand & product marketing) to execute high-impact campaigns, experiments and projects - Lead, mentor, and grow a team of marketing analysts — setting standards for analytical rigor, documentation, and stakeholder communication - Identify opportunities for optimization and revenue growth through analysis of our funnel, customer performance data, and experiments - Own, iterate and improve upon our multi-touch attribution model and channel lift-testing - Define, govern, and socialize marketing metrics and KPIs (such as CAC, LTV and payback period) ensuring consistent interpretation across teams - Partner with Data Platform and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across our data stack - Leverage AI tools and automation to scale your team's analysis, actively explore how AI can expand what's analytically possible and focus on the most high impact initiatives - Serve as a senior thought partner to go-to-market leadership in deciding how to strategically grow our customer base, and represent the Marketing Analytics function in company-wide data strategy discussions What We’re Looking For - 7+ years of experience in a highly analytical role, 3+ years in a marketing analytics or science role, ideally at a SaaS company - 1+ years of experience directly managing or leading a team of analysts, including mentorship, project prioritization, and performance development - Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor) to accelerate analysis, build automations, or improve workflow efficiency - Strong perspective on the marketing experimentation lifecycle (hypothesis generation, experimental design, implementation, statistical analysis, A/B testing best practices) - Strong working knowledge of stats (regression, conversation rate modeling, A/B testing, media mix modeling, etc.) - Proficiency in SQL and Python - Experience with Hex, Looker, Tableau, or other data visualization tools is preferred - Familiarity with CRM and Martech tools like Iterable, Hubspot, Eppo and similar is a plus Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support - Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role in New York, California, and Washington is between $190,000-$220,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company. About the Role Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build strong, long-lasting relationships with our customers. You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are Monday-Friday from 10-6:30 PM and Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST. What You’ll Do - Deliver best-in-class, personalized support to meet our high standards for customer satisfaction - Work with customers to understand their goals and address their challenges through effective ticket responses - Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text - Work with a dynamic team to achieve team company goals such as customer acquisition and retention - Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. What We’re Looking For - 1+ year work experience in a customer-facing role, SaaS preferred - Proven record of driving customer satisfaction and meeting or exceeding performance standards - Excellent written and verbal communication skills, with an ability to adapt to various communication styles - A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment Benefits & Perks - Competitive health & dental insurance options, with premiums partially covered by GG - Fertility and adoption benefits via Carrot and Kindbody - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office stipend - Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year The starting base salary for this role is between $55,000-$60,000 + benefits. The base pay range is subject to change and may be modified in the future. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

• Deliver best-in-class, personalized support to meet our high standards for customer satisfaction • Work with customers to understand their goals and address their challenges through effective ticket responses • Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text • Work with a dynamic team to achieve team company goals such as customer acquisition and retention • Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. • Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As an Account Executive, you’ll be at the forefront of our outbound sales efforts, focused on prospecting qualified leads and taking a consultative approach to showcasing why GlossGenius is the best choice. You will focus on selling to teams with 2+ service providers and ensuring that they are set up for success on the platform. You will report to the Sales Manager. This role is a remote position and can be based anywhere in the continental United States. For candidates based in the NYC area, we are operating in a hybrid environment. What You’ll Do - Manage the full sales cycle from outbound prospecting and qualification to closing deals - Master diverse buyer engagement by quickly identifying critical pain points and tailoring your messaging to a broad range of stakeholders, from hands-on business owners to experienced operators - Onboard new customers to the GlossGenius platform, setting them up for long-term success - Champion customer insights by communicating & escalating feedback internally to cross functional business partners across marketing, product, product marketing, and ops - Consistently exceed ambitious sales targets and KPIs, deliver exceptional value to prospects, and contribute to a high-performing sales culture What We’re Looking For - Bachelors Degree from an accredited institution - 0-2 years of sales experience - Demonstrated ability to consistently meet or exceed goals (highlighted through competitive achievements, academic performance, collegiate athletics, or quantifiable results from projects/internships) - A positive attitude, resilience, and a passion for continuous learning - Excellent time-management skills with the ability to prioritize tasks appropriately - An enthusiasm for cold-calling prospects and a willingness to explain GlossGenius's value propositions to business owners - Metrics-driven approach with the ability to understand and track key performance indicator Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially or fully covered by GG - In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities) - Fertility and adoption benefits via Carrot - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support The base salary for this role is $60,000 with an OTE of $95,000 + target equity + benefits. The compensation structure is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company. About the Role Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build strong, long-lasting relationships with our customers. You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are Monday-Friday from 10-6:30 PM and Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST. What You’ll Do - Deliver best-in-class, personalized support to meet our high standards for customer satisfaction - Work with customers to understand their goals and address their challenges through effective ticket responses - Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text - Work with a dynamic team to achieve team company goals such as customer acquisition and retention - Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. What We’re Looking For - 1+ year work experience in a customer-facing role, SaaS preferred - Proven record of driving customer satisfaction and meeting or exceeding performance standards - Excellent written and verbal communication skills, with an ability to adapt to various communication styles - A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment Benefits & Perks - Competitive health & dental insurance options, with premiums partially covered by GG - Fertility and adoption benefits via Carrot and Kindbody - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office stipend - Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year The starting base salary for this role is between $55,000-$60,000 + benefits. The base pay range is subject to change and may be modified in the future. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

Role Description As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success. You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process. You will report to the Director of Revenue Operations and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in Canada. What You’ll Do - Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding. - Own and manage the end-to-end onboarding process, guiding customers through key milestones including: - Data transfer and migration - Payments and financial setup - Website and online booking configuration - Team member onboarding and permissions - Enablement of advanced product features - Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks. - Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity. - Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently. - Ensure customers are fully activated and confident using the platform by the end of the onboarding period. - Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes. - Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes. Qualifications - 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred). - Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction. - Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment. - Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration. - Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. - Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion. - Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools). Benefits - Flexible PTO - Competitive health & dental insurance options, with premiums covered by GG - Generous, fully-paid parental leave policy - Retirement Savings Plan - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Home office support - Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.