Provide exemplary customer service by processing unemployment claims and resolving inquiries. Ensure accurate information delivery while maintaining a positive experience for customers, documenting interactions and addressing eligibility determinations...

Title: Bilingual Family Recovery Support Specialist Location: Bristol United States Job Description: Are you looking for a job that involves family inclusion in a case management setting in a therapeutic way? POSITION SUMMARY The Bilingual MDFR (Multidimensional Family Recovery) Specialist will spend the majority of their time in the community meeting with clients in their homes or community locations where they feel comfortable. MDFR Specialists will provide MDFR in three phases with initial contact weekly, contact every other week during the second phase, and contact every three weeks during the third phase. Throughout, the goal is to help increase engagement in treatment services and foster stronger relationships and functioning within the family. The MDFR Specialist will focus on the caregivers as individuals, the children, parenting and co-parenting, parental intimate relationships, family relationships, and connection to the community. The specialist will provide brief MDFR interventions as identified by DCF and/or the family's needs following the MDFR curriculum. This position is eligible for a $4,000 sign on bonus! Half upon start and half after a year in the position. Rate: $22 Bilingual stipend $2,288 yearly EDUCATION AND EXPERIENCE/QUALIFICATIONS Bachelor's degree is required, with preferred degrees in psychology, social work, or related human services field. Must have experience working in the substance use treatment field or experience working with adults in a community-based program. Valid driver's license and access to reliable transportation required. Work a flexible schedule in order to accommodate individual parent/caregivers needs and in order to respond to a crisis situation, as is required by the model. Current program needs require the ability to communicate fluently in English and Spanish. LOCATION Bristol, New Britain and Meriden, CT Office location will be in Bristol and the towns that this position will service is New Britain and Meriden. Hybrid position- going into the office in Bristol a few times a week and working remotely and going into the community SCHEDULE Full time EMPLOYEE BENEFITS At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you: Nurture Your Health: Comprehensive medical and prescription insurance through Centivo Comprehensive dental and vision insurance through Cigna Access to wellness programs to support your physical and mental health Secure Your Future: Enjoy peace of mind with company-paid life and AD&D insurance 403(b) Plan, with contributions from the company Fuel Your Career Growth: Pursue your educational goals with our Education Reimbursement Program Access training and development opportunities Receive a productivity incentive to recognize your hard work and dedication Maintain Work-Life Harmony: Recharge with generous paid time off, including: 15 vacation days per year to explore and recharge 8 sick days per year for your well-being 2 personal days per year for your personal needs 2 floating holidays per year to celebrate what matters to you 9 paid company holidays to spend with loved ones Access free and confidential counseling through our Employee Assistance Program (EAP) ESSENTIAL DUTIES AND RESPONSIBILITIES Assume responsibility for coordinating the provision of services by other community professionals Deliver MDFR at the parent/caregiver's home or in the community through at least weekly face to face contact. Upon referral, assess the parent/caregiver's needs and family situation using DCF approved screening tools to identify strengths and areas needing improvement. Discuss the results with the parent/caregiver in order to assist him/her in the development of their Recovery Support Plan. Facilitate engagement and retention in substance use and mental health treatment for parents. Provide access to developmental, educational, and medical services for the children. Enhance parent's involvement in their children's well-being. Improve parenting skills including co-parenting and parental teamwork Reinforce skills and competencies parents learn in substance use or mental health counseling. Help repair relationships between the parent(s) and other family members. Increase involvement of other positive family members in the children's lives. Improve parent and family communication, conflict resolution, and problem-solving skills. On-site instant urine drug testing and/or breathalyzers that offer immediate results will be randomly performed per the model requirements. Drug testing for parents/caregivers who are in substance use treatment will be coordinated between providers to avoid duplication. Results are used to engage and sustain the parent/caregiver in their Recovery Support Plan. Documentation of clinical activities in client record as required by Wheeler Clinic. Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture. #IND123 #LI-MM1

Title: Family Support Services Policy Specialist Location: AUSTIN, TX Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Family Support Services Policy Specialist Job Title: Program Specialist VI Agency: Health & Human Services Comm Department: FSS Cont, Fin & Admn Supp 89th Posting Number: 15187 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $5,098.66 - $8,304.83 Pay Frequency: Monthly Salary Group: TEXAS-B-23 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Brief Job Description: Performs highly advanced consultative services, technical assistance, and program management work for Family Support Services (FSS), reporting to the Director of Policy and Prevention Strategies. Responsible for the successful management and execution of a wide range of complex, sensitive, and high‑profile initiatives. Leads special projects; conducts research; and provides expert program, policy, and legislative analysis. Coordinates legislative and executive activities including analysis, response development, implementation management, and tracking. Serves as a liaison to cross‑departmental and interagency teams on a variety of assignments. Develops executive communications, ad hoc reports, presentations, and regular updates on major initiatives, projects, and grants. Oversees coordination and collaboration on complex reports and materials requiring executive‑level review. May represent the Associate Commissioner or division leadership on agency‑wide and HHS enterprise initiatives. Works under minimal supervision with extensive latitude for independent judgment and initiative. May plan, assign, and/or lead the work of others and serve in a lead capacity. Represents division leadership on internal and external workgroups and agency or interagency initiatives as assigned. Essential Job Functions (EJFs): Plans, coordinates, and oversees complex program initiatives, special projects, grants, and pilots across FSS. Provides high‑level consultation and technical assistance to program units, agency partners, and stakeholders. Develops project plans, timelines, deliverables, and performance measures; monitors progress; and identifies efficiencies and improvements aligned with agency goals. Leads internal legislative coordination for FSS, including bill analysis; fiscal impact reviews; and implementation planning, tracking, and reporting. Develops and reviews legislative and executive correspondence, reports, and responses. Serves as a primary point of contact for policy stakeholders, advocacy groups, and partner agencies on assigned legislative and policy matters. Leads and facilitates internal and external workgroups, stakeholder engagement activities, and statewide initiatives. Represents FSS in meetings with state agencies, providers, associations, and community partners. Builds and maintains effective partnerships to advance prevention strategies and program objectives. Oversees and conducts advanced research, policy analysis, and program evaluations. Reviews statutes, rules, policies, and procedures to ensure compliance and support implementation. Coordinates data collection and analysis across multiple sources to support decision‑making, reporting, and continuous program improvement. Develops and delivers executive briefings, legislative reports, presentations, white papers, and strategic planning documents. Prepares clear, concise summaries and recommendations related to program performance, funding, policy changes, and legislative activity. Knowledge, Skills and Abilities (KSAs): Knowledge of state legislative processes, public administration, and program management principles. Skill in policy analysis, project management, and stakeholder coordination. Ability to analyze complex information, develop recommendations, prepare executive‑level communications, and lead cross‑functional efforts. Ability to work independently, exercise sound judgment, and provide guidance to others. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Graduation from an accredited four‑year college or university is preferred. Each year of directly related experience may substitute for one year of education, up to four (4) years total. Experience in program management, policy analysis, legislative coordination, or a related field is preferred. Additional Information: The selected candidate for this position will be required to work in our Austin office. This position offers a hybrid schedule of remote (telework) and in-office work and staff may have the opportunity to telework as HHSC telework policy allows. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Engage in high-visibility product conversations, translate complex workflows into accessible guidance, troubleshoot publicly with sound judgment, and publish proactive resources to enhance customer confidence and strengthen community connections.