• Monitor social media platforms and online channels for brand mentions in real-time. • Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams. • Stay updated on emerging trends, discussions, and public sentiment related to the brand. • Manage multiple corporate social media accounts across various platforms. • Schedule and publish content provided by the internal content team according to the content calendar. • Ensure consistency in tone, messaging, and brand alignment across all channels. • Prepare regular reports on social media activity, sentiment analysis, and performance insights.

• Respond to customer inquiries via phone, email, and live chat in Croatian • Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction • Provide information about products, services, and order status • Escalate complex issues to the appropriate departments when necessary • Maintain accurate records of customer interactions • Collaborate with team members to ensure consistent and quality service

• Assist customers in planning and booking their travel itineraries (flights, hotels, car rentals, etc.) • Provide accurate information about travel options, policies, and destinations • Address and resolve customer inquiries, complaints, and issues efficiently and professionally • Handle customer interactions via phone, email, or chat as required • Stay updated on industry trends and company services to ensure top-notch assistance

Application Deadline: 04/15/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Wealth Sales & Service - 100% Work from home, including training - Availability to work between 8:00AM and 8:00PM EST Monday to Friday (37.5 hours per week) Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. - Provides professional quality sales and service for customer and prospect inquires, issues and requests. - Probes to understand customer needs and advises them through their unique investment needs. - Achieves sales targets with a focus on relevant investment products. - Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups. - Escalates complex or unresolved customer situations to senior managers as required. - Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed. - Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner. - Integrates marketing promotions and programs into customer conversations where appropriate. - Maintains the confidentiality of customer and Bank information. - Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. - Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. - Completes complex & diverse tasks within given rules/limits. - Analyzes issues and determines next steps; escalates as required. - Broader work or accountabilities may be assigned as needed.Qualifications: - Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - High school diploma or equivalent work experience. - Knowledge of competitive market place trends and product offerings. - Knowledge of BMO Investment / BMO InvestorLine products and services. - Working towards the Canadian Investment Regulatory Exam (CIRE) via CIRO, preferred - Language preferences for role: Strong verbal and written language skills in both English and Mandarin and/or Cantonese - Some understanding of Risk Management & Compliance. - Basic specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. Salary: $36,000.00 - $54,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.