GEOTAB

• Lead and manage industry events for key portfolios of Geotab’s business, including pre-planning event execution and post-event reporting. • Manage vendor event budget. Handle invoicing for events and provide accurate timely budget reports. • Lead elements of Geotab’s marquee annual event, Geotab Connect. Work alongside Business Development, Segment Managers, Product, and other internal teams as required. Support in day-to-day liaison with production vendors. • Research, evaluate and recommend strategic software solutions that create efficiencies, cost savings and established process that deliver business needs (ie. iCapture, Sendoso, Cvent etc.) • Monitor and understand industry trends, identify issues and opportunities and provide recommended action to appropriate stakeholders, gather, integrate information/research and interpret existing views of the target audience to support the development of future events. • Maintain and build a comprehensive database of industry contacts, vendors, and venues. • Develop event-specific organizational tools such as production timelines, contact lists, on-site deliverables schedule and ensure all internal and external individuals supporting designated events/projects are in alignment. • Manage, oversee and develop relationships with external vendors (Skyline, metroConnections etc.) and align services and production with internal company brand guidelines, budgets and strategic business goals. • Consult with stakeholders in Revenue Generation (Sales), to ensure strategic alignment of goals and provide recommendations on event-related sales activities • Align with leaders in implementation of Saleforce.com and Marketing Cloud campaign structures and associated lead tracking and lead nurture automation processes to identify ROI results for every event. • Lead event specific content creation, communications, and materials for pre-event, execution, and post-event stages including outbound email, social media campaigns, videos, presentations, collateral, signage, etc. • Actively update the company-wide global events calendar, keeping all details up to date and accurate. • Deliver programs and events to a high level standard of execution and encourage innovation and creativity in event planning and execution. • Support Geotab global strategic initiatives. • Maintain a high level of customer satisfaction to ensure retention and growth of business through repeat events and developed relationships.

• Managing a dedicated portfolio of customers, guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem • Assessing each customer's unique operational needs and delivering tailored onboarding plans and ongoing support to drive product engagement and device activations • Maintaining detailed records of customer interactions in Salesforce • Monitoring customer health to identify improvement opportunities • Processing inbound Add-On order requests • Working closely with Partner Account Managers and internal teams to escalate complex issues and communicate customer feedback

• Managing a dedicated portfolio of customers • Guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem • Assessing each customer's unique operational needs and delivering tailored onboarding plans • Providing MyGeotab technical training and ongoing support to drive product engagement and device activations • Maintaining detailed records of customer interactions in Salesforce • Monitoring customer health to identify improvement opportunities • Processing inbound Add-On order requests • Working closely with Partner Account Managers, leadership, and cross-functional internal teams to escalate complex issues

• As a Solutions Engineering your key area of responsibility will be involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements, support partners and customers to overcome their business challenges, drive Geotab’s strategies, develop tools and educational content, and help identify gaps in the product ecosystem. • You will need to work closely with a variety of stakeholders within our sales channels, customer care, product management and other solutions engineering teams. • To be successful in this role you will be a customer-focused professional with strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. • In addition, the successful candidate will have effective problem-solving and critical thinking abilities, strong time management and organizational skills to manage multiple projects simultaneously, and a desire to stay relevant with emerging technology while adapting to growing market demands.

• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

• Define and own the enterprise-wide observability architecture, establishing technical standards, reference architectures, and multi-year roadmaps. • Evaluate, select, and standardize observability tooling (e.g., Grafana, Prometheus, VictoriaMetrics, Tempo, Loki, Elastic Stack, OpenTelemetry) to reduce tool sprawl and optimize total cost of ownership. • Design scalable data pipelines and storage strategies capable of ingesting and querying petabyte-scale telemetry data across metrics, traces, logs, and continuous profiling. • Design Terraform modules and Helm charts for declarative observability infrastructure provisioning across multi-cloud environments. • Establish and enforce instrumentation standards using the OpenTelemetry framework, including SDK guidelines, collector deployment patterns, and semantic conventions. • Define and champion SLO/SLI/error-budget frameworks across engineering teams, providing architectural guidance on service-level objective implementation. • Serve as a senior escalation point during critical incidents, leveraging deep observability expertise to accelerate diagnosis and resolution. • Provide architectural mentorship and technical guidance to Observability Engineers and SRE team members.

Develop and customize solutions for complex customer needs, collaborate with stakeholders to drive business objectives, and provide expert-level knowledge of the product ecosystem to enhance partner and end-user satisfaction.

• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email • Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation • Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries • Coordinate with internal departments on the return and exchange process for Geotab devices and accessories • Deliver successful resolution to all customer complaints and escalate critical concerns to management • Preserve the confidentiality and security of customer data and information • Support Geotab global strategic initiatives

• Manage and develop Geotab Partner relationships to drive revenue and unit sales through new and existing Partners • Enable Partner success by providing the necessary tools, training, and resources to drive Geotab sales • Forecast and track key account metrics including monthly, quarterly, and annual forecasts — sales activations, terminations, and revenue • Ensure Partners and Geotab successfully meet agreed revenue, profitability, and market share targets • Build Geotab credibility, brand value, and trust with the assigned Partner network through regular in-person business reviews and engagement • Provide a feedback loop from Partners about the market, customer needs, and product performance to inform product development strategy • Coach and develop the assigned Partner network on Geotab solutions via in-person meetings, platform training, product demonstrations, and webinars • Regularly consult with Marketing to maximize co-marketing and lead generation activities and ensure the Geotab brand is best positioned in each Partner's portfolio