• Managing a dedicated portfolio of customers • Guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem • Assessing each customer's unique operational needs and delivering tailored onboarding plans • Providing MyGeotab technical training and ongoing support to drive product engagement and device activations • Maintaining detailed records of customer interactions in Salesforce • Monitoring customer health to identify improvement opportunities • Processing inbound Add-On order requests • Working closely with Partner Account Managers, leadership, and cross-functional internal teams to escalate complex issues

• Lead, develop, and hold accountable a small onboarding team responsible for the end-to-end delivery of GoIQ CRM implementations for new BizIQ clients • Serve as the internal CRM subject matter expert, owning the configuration and quality of every new client's CRM environment, including pipelines, automation workflows, forms, and integrations • Own and continuously improve BizIQ's structured client onboarding journey — from kickoff call through platform go-live and the first 90-day check-in • Build and maintain a fully documented onboarding playbook that standardizes the client experience, reduces time-to-value, and scales with the team • Develop and maintain GoIQ's standardized CRM templates, the base setup deployed to every new client, evolving them as the platform and client needs change • Build client-facing marketing automation programs within the CRM, including lead nurture sequences, review request workflows, missed call text-back, and re-engagement campaigns • Lead or directly support client kickoff calls, platform walkthroughs, and training sessions that set expectations and build confidence from the first interaction • Establish and monitor onboarding health metrics, including time-to-launch, client activation rates, early churn signals, and 90-day satisfaction • Partner cross-functionally with sales and client success to ensure seamless handoffs before and after onboarding • Report onboarding performance metrics to leadership on a regular cadence, identifying friction points and proactively building solutions • Effectively present results, strategies, and client updates using tools such as PowerPoint or Google Slides • Contribute to special projects and cross-functional initiatives that move the business forward • Stay personally involved in onboarding new clients on an ongoing basis, translating hands-on delivery work directly into playbook improvements

Role Description The Onboarding Coordinator is responsible for overseeing and coordinating the scheduling, planning, and execution of installation projects. Acting as a liaison between customers, installers, and internal departments, the Onboarding Coordinator ensures timely and successful completion of projects while delivering exceptional customer service. This role requires strong organizational skills and attention to detail to manage multiple projects simultaneously while maintaining clear and consistent communication across all stakeholders. - Coordinate and schedule installation projects in alignment with customer availability and internal timelines. - Communicate with clients to confirm project details, set expectations, and provide updates throughout the installation process. - Ensure all necessary documentation, contracts, and system entries are completed accurately and on time. - Collaborate with sales, technical support, and logistics teams to ensure smooth handoffs and project readiness. - Track the progress of installations and proactively address delays or obstacles to maintain project momentum. - Support the delivery and setup of equipment or services, including verifying shipment statuses and coordinating internal resources. - Maintain detailed records of each installation, including status updates, customer notes, and completion confirmations. - Serve as a point of contact for escalations or concerns during the installation process. - Help identify areas for process improvement and contribute to the development of more efficient coordination practices. - Perform administrative tasks related to installation, including data entry, reporting, and internal communications. - Uphold company standards for professionalism, accuracy, and customer service throughout all project phases. Qualifications - High school diploma or equivalent (Associate’s or Bachelor's degree preferred). Requirements - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Ability to work well under pressure and manage changing priorities. - Problem-solving mindset with attention to detail. - Must have pleasant telephone manner and ability to conduct phone inquiries. - Must be professional, friendly, and have a positive attitude. - Previous customer service experience and communicating with customers over the phone. - Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services. - Uses good judgement and possesses ethical work values. Benefits - Moderate or high levels of stress may be experienced in the performance of the job. - Position is performed in a general office environment, home office, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs. - Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment. - Must have internet access. - Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment. - Position is performed in an open office environment or approved remote work location. Salary Range $22.00 - $25.00/hr Work Location RedSail Office or Remote

Title: Environmental Specialist I Location: Raleigh, NC, United States Job Description: Full time job requisition id JR-115525 Agency Dept of Environmental Quality Division Water Resources Job Classification Title Environmental Specialist I (NS) Position Number 65034268 Grade NC12 About Us The primary mission of the North Carolina Department of Environmental Quality (DEQ) is to provide science-based environmental stewardship for the health and prosperity of all North Carolinians. The North Carolina Department of Environmental Quality (DEQ) is the lead stewardship agency for the protection of North Carolina's environmental resources. The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public's health, and works to advance in all-of-the-above energy strategy that fits North Carolina's needs. DEQ also offers technical assistance to businesses, farmers, local governments, and the public and encourages responsible behavior with respect to the environment through education programs provided at DEQ facilities and through the state's school system. DEQ touches the lives of all North Carolinians in many ways to enhance and ensure our quality of life. Description of Work This Environmental Specialist I provides technical assistance and compliance enforcement to the Animal Feeding Operations (AFO) program for permitting land-based application of animal waste to protect water quality and the environment. 2000+ permitted animal facilities statewide have a certified Animal Waste Management Plan as an operational guideline in tune with general, individual, and NPDES (National Pollutant Discharge Elimination System) permits. This position helps permittees operating these facilities stay compliant and operate the animal waste management systems without polluting the surface and ground waters of the state. Site visits involve potential exposure to various environmental and other hazards associated with AFO. Valid driver’s license required for driving state vehicles. The following types of knowledge/experience are not required, but may be helpful in this position: -- Animal waste management alternatives and recommendations -- Soil science, cropping systems, agronomy, agriculture processes and operations, nutrient management, and hydrology -- Chemistry and biology as they apply to water quality, animal waste, and wastewater treatment facilities -- Working with applications and/or plans for environmental permits -- Data gathering techniques and procedures, including file reviews, database research, and onsite collection Key Responsibilities -- Provide technical and compliance assistance to permittees, internal and external stakeholders, and AFO program supervisor -- Review animal waste permit applications to determine site and soil suitability for use as an animal waste land application site -- Conduct compliance and enforcement activities for animal operations statewide including site visits, follow-up visits, reports, and enforcement letters -- Review non-compliant sites and facilities that may be in violation and jeopardize the environment; determine adequacy of facilities’ plans in meeting state requirements -- Investigate and respond to agricultural complaints and environmental emergencies, including conducting site visits, interviewing involved parties, and collecting appropriate samples -- Respond to data requests and assist with public outreach through stakeholder groups, public and media inquiries, educational institutions, and governmental agencies Knowledge Skills and Abilities/Management Preferences Recruitment Range: $47,703.00 - $63,147.00 Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. Job posting details will no longer be available after the position closes. Supplemental Information The Division of Water Resources: The Division of Water Resources (DWR) is responsible for protecting North Carolina’s drinking, surface, and ground water for all waterbodies including lakes, streams, rivers, wetlands, and aquifers. This environmental stewardship is accomplished through actions including permitting issuance, investigations, regulatory compliance, and enforcement, monitoring and field assessments, certifications, laboratory analysis and testing, planning, water quality standards management, educational outreach, and other efforts. The Division comprises six sections: Water Quality Regional Operations, Water Sciences, Public Water Supply, Water Quality Permitting, Water Quality NPDES Permitting, and Water Planning. Click here to learn more about the Division of Water Resources. The Animal Feeding Operations Program within the Water Quality Permitting Section has regulated animal operations and established siting requirements for application setbacks from property boundaries and perennial streams since 1992. Animal operations are defined by General Statute as feedlots involving more than 250 swine, 100 confined cattle, 75 horses, 1,000 sheep, or 30,000 poultry with a liquid waste management system. AFO is responsible for permitting and compliance activities across the state and provides customer service and technical assistance to permittees, general public, industry, and government agencies. Staff are responsible for development of general permits or permit template language; permit application reviews and permit issuance; certification and/or authorizations; determination of the compliance status of permitted and regulated activities; and the initiation of enforcement actions and legal orders. This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of Environmental Quality trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in one of the agricultural, biological, engineering, environmental, or natural resource sciences or a closely related curriculum from an appropriately accredited institution; or an equivalent combination of education and experience. *Bachelor's students in an applicable program with an anticipated graduation date will be considered. Job offers will be contingent upon completion of their degree. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.