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GEOTAB

The world’s #1 telematics provider, committed to advancing technology, empowering businesses and making the roads safer!

Field Service Technical Specialist – Contractor

GeneralGeneralContractRemoteSeniorTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Indonesia

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Field Service Technical Specialist – Contractor

GEOTAB

• Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing • Support customers with technical details, technical specifications and data requirements based on Geotab product offerings • Support sales with technical applications based on requirements from Resellers / Customers • Support Installation partners and their installers real time when necessary • Provide specific technical installation requirements and wiring schematics • Stay relevant to new advances in technology and be flexible to adapt to the growing market demands • Be innovative through researching and presenting new ideas • Create and Implement Installer Certification Tests • Update modules with latest Geotab Product information • Participate in installer performance evaluation and audits • Ensure company installation quality standards are communicated and adhered to in the field • Update all installation documents and product guides with latest information • Work with installers to ensure they understand and use the Field Services department price list for installation services • When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects • Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams • Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system • Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services • Source and qualify new installation partners • Resolve installer issues and concerns • Support Geotab global strategic initiatives

Job Requirements

  • Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required
  • 3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent
  • Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces
  • Experience with hardware/software integration, database systems, and data set analysis required
  • Knowledge of database systems and analyzing data sets
  • Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners
  • Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools
  • Knowledge of communications systems & networks (Cellular, GPS, serial data)
  • Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides)
  • Frequent travel required — ability to travel up to 60% of the time; passport required and ability to travel internationally

Benefits

  • Opportunities to innovate
  • Great benefits
  • Fun and inclusive work culture

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