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Field Service Technical Specialist – Contractor
Location
Indonesia
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Technical Specialist – Contractor
GEOTAB
• Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing • Support customers with technical details, technical specifications and data requirements based on Geotab product offerings • Support sales with technical applications based on requirements from Resellers / Customers • Support Installation partners and their installers real time when necessary • Provide specific technical installation requirements and wiring schematics • Stay relevant to new advances in technology and be flexible to adapt to the growing market demands • Be innovative through researching and presenting new ideas • Create and Implement Installer Certification Tests • Update modules with latest Geotab Product information • Participate in installer performance evaluation and audits • Ensure company installation quality standards are communicated and adhered to in the field • Update all installation documents and product guides with latest information • Work with installers to ensure they understand and use the Field Services department price list for installation services • When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects • Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams • Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system • Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services • Source and qualify new installation partners • Resolve installer issues and concerns • Support Geotab global strategic initiatives
Job Requirements
- Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required
- 3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent
- Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces
- Experience with hardware/software integration, database systems, and data set analysis required
- Knowledge of database systems and analyzing data sets
- Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners
- Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools
- Knowledge of communications systems & networks (Cellular, GPS, serial data)
- Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides)
- Frequent travel required — ability to travel up to 60% of the time; passport required and ability to travel internationally
Benefits
- Opportunities to innovate
- Great benefits
- Fun and inclusive work culture
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